BCV 2006 - Ewww

[gothmommie]

I'm pretty surprised that they even offered to move you after one night's stay only because of your room requests. I mean, usually once you get in a room and want to switch, I thought they charged you a $25 room cleaning fee.

I agree they shouldn't have promised what they couldn't deliver. Venting here probably made you feel better, but won't do anything more. Hopefully your letter to management will be considered.

I'd love a SE view myself at some point, but people got so rampant requesting that and the Epcot view that it's not even an option for them to put it on a request anymore.

Hmmm, I guess I should further clarify. I didn't ask to switch once I was in the room. When I checked in, I asked what the view was. When I was told and said oh, ok, they offered to stick me in another room the next day which had the view I wanted. It was offered, I accepted. The next day when I inserted the key into the next room and found it was nothing that had been promised, I shut the door and went downstairs. I was then given the pool view 5th floor room for 2 nights. Then the final, final room for the balance of my stay. So yes, they cleaned 3 rooms but remember, I had been willing to stay in the 2nd floor room. I didn't raise a stink at check in. All I said was oh, well. That's it. They OFFERED to give me my requested view and spent a bit of time trying to deliver that. Given this experience, whatever I get next time, I get. It just had better be CLEAN.

 

[Beca]

Why are some people being so hard on the OP? I think it's incredibly disappointing to have high hopes and expectations for your vacation and then have things go wrong. We just got back from our first trip to SSR/BCV as members and quite a few things happened that were not at all what I had envisioned as I dreamed about our vacation. Nothing earth-shattering, but still.... Well, plus I probably wanted things to be too perfect because we brought my parents, and I wanted everything to be so special for them.

So I think it's understandable to want things to be great on your vacation, or at least not to have to deal with big hassles.

I don't mean to be so hard on the OP, but seriously....there are some things we accept as DVC owners...the first is that views are just requests....not guarantees. The "hassles" in this case (except for the room being dirty) were self-inflicted.

I know that you are both new DVC members, but I wish you could've read a CM's opinion of DVC'ers about a year ago. It was really eye-opening!!! And, while I think the CM probably needed to find a new job, I have witnessed a few "demanding" DVC owners in my short time as an owner, that I have wanted to run to the CM yelling, "I'm so sorry....we are not all like that, I promise!!!"

And, to keep changing rooms at all of our expense because of a view.....well, I hope this behaviour is not wide-spread....my dues are high enough!! Now, if the OP paid for the switches...that would be a different story.

But, storming to the manager about a view is the type of behaviour that makes CM's less willing to work with all DVC members....it makes CM's resent us, and makes all of our vacations "less magical". Behaviour such as this may eventually lead to "no view requests" becoming a policy. If you abuse, you lose.

The OP had three complaints:
1) Room was dirty....TOTALLY justified, but honestly...it happens a LOT at DVC. People leave rooms in SUCH disarray that it is embarassing to me. The morning of our last stay, we clean the room VERY well before we leave. We strip the beds and towels, and place them in one spot by the door, run the dishes, vacuum the floors, and take out the trash. And, then we leave a pretty "hefty" tip for the mousekeeper. Why...because I want them to think DVCer's are WONDERFUL and a joy to deal with. I totally believe what you put out comes back to you, and in this case....others as well.

2) Did not get requested view....okay, well...that is just a request. I understand that the OP was trying to be accomodating by staying in a room w/o the requested view, and switching the next day....but, per DVC policy the resort was being accomodating as well....they were not charging the $25 change fee. Personally, I think the resort was nice being able to allow the OP to switch at all....I'm sure this caused some "shuffling" on their part.

3) No one did anything special for their anniversary. And, the hotel said they would. I don't even think I have to elaborate on this one.

EVERYONE's trip to WDW is special...EVERYONE would like their view requests met. In DVC, sometimes it happens, sometimes it does not. But, causing a scene, or treating a cast member badly is NEVER acceptable. They do not "deliberately" try to sabotage your trip. BCV runs at almost 100% occupancy all the time...is it perfect? No....but, I think they do a really great job, and I am happy to get to be there.

FWIW, we were there in December with a 2nd floor Epcot view room. I had asked for 5th floor Epcot but did not get it. The location and view was WONDERFUL...I'd take it again in a heartbeat.

If expectations are too high....DVC will NEVER make such people happy. I cannot even imagine how upset the OP would've been to have received a smoking or HA room, and yet...it does happen to owners everyday. We are all equal, and deserve equal, not preferential treatment.

The search feature is down, or I would try to find that thread for you to read. If I remember, I will post as soon as the search feature comes up. If you want to try, it was called "Why CM's hate DVC members" or something like that. All members should be encouraged to read this.



Beca

 

[Beca]

Hmmm, I guess I should further clarify. I didn't ask to switch once I was in the room. When I checked in, I asked what the view was. When I was told and said oh, ok, they offered to stick me in another room the next day which had the view I wanted. It was offered, I accepted. The next day when I inserted the key into the next room and found it was nothing that had been promised, I shut the door and went downstairs. I was then given the pool view 5th floor room for 2 nights. Then the final, final room for the balance of my stay. So yes, they cleaned 3 rooms but remember, I had been willing to stay in the 2nd floor room. I didn't raise a stink at check in. All I said was oh, well. That's it. They OFFERED to give me my requested view and spent a bit of time trying to deliver that. Given this experience, whatever I get next time, I get. It just had better be CLEAN.

Thanks for clarifying that!!! Learning what/what not to expect of DVC is definitely a learning curve.

I have seen and heard CM's talking about DVC members in such a BAD way at BCV. I have also seen/heard wonderful CM's. I have to think they don't hate us without cause. They do say that we are the WORST group of people to deal with at WDW, and their our "demands" of view requests are out of control. The debate hinges on how people react to being called "owners" and what expectations that implies.

I wish DVC published an "Owners guide to DVC etiquette" and handed it to each person when they buy in. I think part of the problem is that DVC guides promise the MOON to get you to buy, but the reality is much different. "Seasoned" DVC'ers get bothered by much less than I do, and I am obviously bothered by much less than you are....maybe with time we all chill out!!



Beca

 

[gothmommie]

I don't mean to be so hard on the OP, but seriously....there are some things we accept as DVC owners...the first is that views are just requests....not guarantees. The "hassles" in this case (except for the room being dirty) were self-inflicted.

I know that you are both new DVC members, but I wish you could've read a CM's opinion of DVC'ers about a year ago. It was really eye-opening!!! And, while I think the CM probably needed to find a new job, I have witnessed a few "demanding" DVC owners in my short time as an owner, that I have wanted to run to the CM yelling, "I'm so sorry....we are not all like that, I promise!!!"

And, to keep changing rooms at all of our expense because of a view.....well, I hope this behaviour is not wide-spread....my dues are high enough!! Now, if the OP paid for the switches...that would be a different story.

But, storming to the manager about a view is the type of behaviour that makes CM's less willing to work with all DVC members....it makes CM's resent us, and makes all of our vacations "less magical". Behaviour such as this may eventually lead to "no view requests" becoming a policy. If you abuse, you lose.

The OP had three complaints:
1) Room was dirty....TOTALLY justified, but honestly...it happens a LOT at DVC. People leave rooms in SUCH disarray that it is embarassing to me. The morning of our last stay, we clean the room VERY well before we leave. We strip the beds and towels, and place them in one spot by the door, run the dishes, vacuum the floors, and take out the trash. And, then we leave a pretty "hefty" tip for the mousekeeper. Why...because I want them to think DVCer's are WONDERFUL and a joy to deal with. I totally believe what you put out comes back to you, and in this case....others as well.

2) Did not get requested view....okay, well...that is just a request. I understand that the OP was trying to be accomodating by staying in a room w/o the requested view, and switching the next day....but, per DVC policy the resort was being accomodating as well....they were not charging the $25 change fee. Personally, I think the resort was nice being able to allow the OP to switch at all....I'm sure this caused some "shuffling" on their part.

3) No one did anything special for their anniversary. And, the hotel said they would. I don't even think I have to elaborate on this one.

EVERYONE's trip to WDW is special...EVERYONE would like their view requests met. In DVC, sometimes it happens, sometimes it does not. But, causing a scene, or treating a cast member badly is NEVER acceptable. They do not "deliberately" try to sabotage your trip. BCV runs at almost 100% occupancy all the time...is it perfect? No....but, I think they do a really great job, and I am happy to get to be there.

FWIW, we were there in December with a 2nd floor Epcot view room. I had asked for 5th floor Epcot but did not get it. The location and view was WONDERFUL...I'd take it again in a heartbeat.

If expectations are too high....DVC will NEVER make such people happy. I cannot even imagine how upset the OP would've been to have received a smoking or HA room, and yet...it does happen to owners everyday. We are all equal, and deserve equal, not preferential treatment.

The search feature is down, or I would try to find that thread for you to read. If I remember, I will post as soon as the search feature comes up. If you want to try, it was called "Why CM's hate DVC members" or something like that. All members should be encouraged to read this.



Beca

Beca - You have some points, but please go back and carefully read my post - at least the point on the switching of rooms. There you will see that I did not raise a hissy about the view until the requested view was promised me upon room change and not delivered. Please read carefully. Thank you.

I find it hard to believe that you are so chill when you did not take the time to read but posted about what a @#$% I am or rather 'how embarrassed you are that I'm a DVC member too'. That's your opinion and your entitled, but you do need to base your opinions on fact please. Thanks.

Point taken on anniversary and such. Remember this the next time someone says they will do something for you and does not as it most surely will happen - that you have 'no right to complain'.

 

[gothmommie]

Hmmm, I guess I should further clarify. I didn't ask to switch once I was in the room. When I checked in, I asked what the view was. When I was told and said oh, ok, they offered to stick me in another room the next day which had the view I wanted. It was offered, I accepted. The next day when I inserted the key into the next room and found it was nothing that had been promised, I shut the door and went downstairs. I was then given the pool view 5th floor room for 2 nights. Then the final, final room for the balance of my stay. So yes, they cleaned 3 rooms but remember, I had been willing to stay in the 2nd floor room. I didn't raise a stink at check in. All I said was oh, well. That's it. They OFFERED to give me my requested view and spent a bit of time trying to deliver that. Given this experience, whatever I get next time, I get. It just had better be CLEAN.

<Sigh> This from my original posting: This year, we checked in on Thursday, after 5pm. We had requested top floor, Spaceship Earth view, non-smoking. We know that requests are exactly that, requests, however when we were presented with our room (second floor, Epcot view, non-smoking) and inquired if there were any 4th or 5th floor rooms available, I was told that if we were willing to switch rooms the next day, a room with exactly what we were looking for would be available. Sure, I said, that'll work, no problem, thanks for offering. Please hold that room for us and we'll move tomorrow.

While I don't want to be a bother to CMs, I'm not looking to ingratiate myself them to them either. I expect them to do a top notch job, just as I am expected to do a top notch job when I am at work. Do I say please, excuse me, thank you, you're welcome and bless you? You bet! Do I smile? Sure! But does this mean I won't say something if people don't deliver what they promise (not say maybe they will - that's different - we're talking definitely will)? No way. That's what it means to do a JOB to be accountable whether you are teacher, a CM, a project manager or a Mom or whatever. I'm sorry if this guest 'was a bother' to them but they created the problem by setting the expectation of their own accord and then not delivering so they only have themselves to blame.

Again - it's over so 'whatever'.

 

[Beca]

Beca - You have some points, but please go back and carefully read my post - at least the point on the switching of rooms. There you will see that I did not raise a hissy about the view until the requested view was promised me upon room change and not delivered. Please read carefully. Thank you.

Actually, I did read carefully...my point is this. BCV did not make a mistake when they did not deliver on the promised view, they made a mistake when they promised it in the first place. The irony of this situation is that it sounds like the room with the view you requested had been blocked off for you, but the resort had to change it because someone else might have protested about a view. (Either that, or it just was not "doable" to switch at the last minute, as rooms are assigned to make sure that all rooms can be filled for all the check-in/check-out days that are going on.)

What I am saying is....when I check in to a room, am told "Oh, we met all your requests...you are going to LOVE this room. However, it is not ready...go to the park, and call back to get your room number." Then, when I get to the room and it does NOT meet all my requests....I just go, "Oh well....I guess someone messed up." Until I have actually been assigned a room number by DVC...the reality is, there are NO promises....it's all just requests. I understand your frustration by moving and not getting your view request...but, maybe the CM who told you that just made a mistake from the "get go". It happens.

Your DVC membership will get very frustrating for you if keep expecting your view requests to be granted....more often, they are not (especially Epcot views at BCV. It's like requesting Congress Park at SSR....there are a few of them, and a lot of people want them.) We have learned to go in with a "we have a room" attitude, and we are thrilled when it is non-smoking, non-handicapped (however, our time will come for this one as well). Any "surprises" on our requests being granted....well, that's just gravy!!!

Now that you are an owner, I would strongly recommend going to the BCV owners meeting in early December and ask the GM about his views on "view requests"...that would be eye-opening as well. It really isn't even on his horizon.



Beca

 

[gothmommie]

Actually, I did read carefully...my point is this. BCV did not make a mistake when they did not deliver on the promised view, they made a mistake when they promised it in the first place. The irony of this situation is that it sounds like the room with the view you requested had been blocked off for you, but the resort had to change it because someone else might have protested about a view. (Either that, or it just was not "doable" to switch at the last minute, as rooms are assigned to make sure that all rooms can be filled for all the check-in/check-out days that are going on.)

What I am saying is....when I check in to a room, am told "Oh, we met all your requests...you are going to LOVE this room. However, it is not ready...go to the park, and call back to get your room number." Then, when I get to the room and it does NOT meet all my requests....I just go, "Oh well....I guess someone messed up." Until I have actually been assigned a room number by DVC...the reality is, there are NO promises....it's all just requests. I understand your frustration by moving and not getting your view request...but, maybe the CM who told you that just made a mistake from the "get go". It happens.

Your DVC membership will get very frustrating for you if keep expecting your view requests to be granted....more often, they are not (especially Epcot views at BCV. It's like requesting Congress Park at SSR....there are a few of them, and a lot of people want them.) We have learned to go in with a "we have a room" attitude, and we are thrilled when it is non-smoking, non-handicapped (however, our time will come for this one as well). Any "surprises" on our requests being granted....well, that's just gravy!!!

Now that you are an owner, I would strongly recommend going to the BCV owners meeting in early December and ask the GM about his views on "view requests"...that would be eye-opening as well. It really isn't even on his horizon.



Beca

Thanks for the tips. Still don't feel you read well either that or I didn't write well as your point on view is understood. I KNEW THAT and was not pressing it. But fine, I accept your advice and promise to be better member that make your CMs happy with you and the rest of us. Kay? As you can see I stated whatever room I get next year, I get but darn well better be clean with no stinky diaper and soiled towels in it!

 

[wilderness01]

Gothmommie wrote:

While I don't want to be a bother to CMs, I'm not looking to ingratiate myself them to them either. I expect them to do a top notch job, just as I am expected to do a top notch job when I am at work. Do I say please, excuse me, thank you, you're welcome and bless you? You bet! Do I smile? Sure! But does this mean I won't say something if people don't deliver what they promise (not say maybe they will - that's different - we're talking definitely will)? No way. That's what it means to do a JOB to be accountable whether you are teacher, a CM, a project manager or a Mom or whatever. I'm sorry if this guest 'was a bother' to them but they created the problem by setting the expectation of their own accord and then not delivering so they only have themselves to blame.


I totally agree with the above statement.

I am very sorry if any CM views DVC members as unreasonable, rude, etc. I am not like that. However, there is no way I am going to clean the unit upon our departing. Do I leave garbage there? No. I never use any of the kitchen items so I don't load the dishwasher. I do leave the towels in a pile in the bathtub. But that is it. The rest of the cleaning is up to them period. That is what I pay dues for. I also do not leave them a tip as I don't even have them come in to bring towels to us during the towel and trash day. I tell them I don't want that service and wash the towels myself. I have only been a member for 5 years and no, I do not expect perfection every time. But I expect cleanliness. That is not too much to expect. I expect this every time I check into any hotel. If Disney is having a problem with this, then they need to fix it pronto. I have had a few issues with cleanliness in our units with DVC. Once we had crap (literal) smeared on the master bathroom door. Sorry there is no excuse for that. Yes someone did it and didn't clean it up. But neither did the housekeeper. And before I get flamed, I have cleaned up plenty of that in my time and know that is what it was. I do plenty of cleanups at my job, most of which the messes I didn't make, but it is part of my job. Fair? Maybe not. My job? Yes. I also agree that the CM's shouldn't lie to you. We had a similar experience at WL. My family member was staying in the Lodge and they lied to us about the room, location, etc. Well, it was late that night but I still went back down to the desk to ask that she be switched. They said sure, that they blocked a room for the next day, gave me the room number (which I thought was weird since they are so secretative about this normally) and said it was a go. It should have been a huge red flag to me once they gave me the room number that they were lying but I was tired and just believed them. So the next morning I wait in line for 30 minutes and you guessed it, that room had been given out. Actually it had been given out 2 days before so it wasn't actually available/blocked like the CM said the night before. So they said to check back the next morning as more rooms were opening up. So we did and you guessed it, none were available. I was now mad that twice in a row we had been lied to. Did it ruin our vacation? No. But it was disheartening to have a CM and then a manager look you in the eye and lie. How their noses didn't grow as they were talking to me I will never know!

 

[Jen D]

The objection seems to be not with not getting the requests granted and the anniversary recognized but with CMs gratuitously blowing smoke up their yada yada, saying we'll grant these requests if you go to the trouble of changing rooms, and then not doing it.

The anniversary thing-- I know where you are coming from. I remember once when we took my 7-year old for a character breakfast at Ohana on her birthday. She was wearing a birthday pin. The hostess made a big fuss and said, well we're going to do something really special for her! I think I sort of fake demured, like, oh , that's not necessary, and she said, no, we'll bring her something NICE!

Well, naturally nothing was done. Yes the characters visited and my dd had a wonderful birthday breakfast and forgot or hadn't paid attention to my exchange with the hostess. But I thought it was pretty lame to say they would do something and not do it.

 

[gothmommie]

The anniversary thing-- I where you are coming from. I remember once when we took my 7-year old for a character breakfast at Ohana on her birthday. She was wearing a birthday pin. The hostess made a big fuss and said, well we're going to do something really special for her! I think I sort of fake demured, like, oh , that's not necessary, and she said, no, we'll bring her something NICE!

Well, naturally nothing was done. Yes the characters visited and my dd had a wonderful birthday breakfast and forgot or hadn't paid attention to my exchange with the hostess. But I thought it was pretty lame to say they would do something and not do it.

EXACTLY!

Sorry this happened to your daughter. For it to happen to a kid that's really awful! Thank goodness she had missed your exchange with the hostess!

 

[gothmommie]

Once we had crap (literal) smeared on the master bathroom door. Sorry there is no excuse for that. Yes someone did it and didn't clean it up. But neither did the housekeeper. And before I get flamed, I have cleaned up plenty of that in my time and know that is what it was.

Wow, I don't know how any one could flame you for that. That's HORRIBLE. At least the poo in my room was contained to a Huggies. So sorry that happened to you. I hope you complained.

 

[Beca]

However, there is no way I am going to clean the unit upon our departing.

That's fine...I know that cleaning the unit upon departure is not required, but as someone who is thrilled when I can get into a room before 4:00pm, I like to think that the little "extras" my family does might help another family to get in early as well.


Beca

 

[wilderness01]

Beca that is nice of your family and sometimes I wish someone would do my job and let me still get paid for it. But realistically that doesn't happen and I am responsible. That is how I feel. I am on vacation and I work hard all year to go on vacation. Again, we are no slobs, take out our own garbage (did that when we had a cleaning service in our home as well), leave the towels in a heap in the tub and leave a clean refrigerator. So I think it is more than fair to expect the housekeepers to do a thorough job. I am not asking for flowers to be left on the table for the guest. I am just asking for the unit to be clean. I think that is more than fair. Actually many times, the unit that we leave is more clean than when we arrive. That is what I have an issue with. I should never go into a unit that needs vaccuming, has stool smeared on the door, toothpaste smeared on the wall, a dirty micowave, grease/finger prints all over the cabinets, the bed not changed from the previous occupant as evidenced by the dirty sock we found at the end of the bed in between the sheets that we had slept in for 2 nights (our kids did not own that kind of sock so it wasn't ours) or a bathroom floor that is full of hair. None of these situations are acceptable, and yet they all happened to us on prior DVC visits. We have had exceptional cleaning while at the CR, the Yacht Club and the Wilderness Lodge itself, so I know it is possible. It is just disheartening that this is happening at all at the DVC resorts. No other deluxe accomodations that we have stayed at ever had all these issues, yet we have stayed in 4 DVC resorts and all of the above have happened. Now when I go into a unit I do look at the cleanliness. If it is not up to par, I call housekeeping and I have them come back. I have no problem with housekeeping not coming in daily, but I will not clean up other people's messes.

 

[wilderness01]

gothmommie wrote:

Once we had crap (literal) smeared on the master bathroom door. Sorry there is no excuse for that. Yes someone did it and didn't clean it up. But neither did the housekeeper. And before I get flamed, I have cleaned up plenty of that in my time and know that is what it was.

Wow, I don't know how any one could flame you for that. That's HORRIBLE. At least the poo in my room was contained to a Huggies. So sorry that happened to you. I hope you complained.


Someone actually had the nerve to write when this incident happened that maybe it was actually chocolate smeared on the door and had I had it tested to confirm it was stool. How insulting. Again, in my job and with my kids, I have cleaned up plenty of it so I think I know what it is and how it cleans up. Plus who in the world would be eating anything chocolate or otherwise in the bathroom?

That is the trip that I wrote to the corporate office with a cc to our guide and to Michael Eisner (not that he would have cared, but it made me feel better). I do think part of the problem is that the unit they are selling is in tip top shape and then that is not what is delivered. Again, we travel alot so I know what is a normal expectation and what is not. Again, just my opinion that cleanliness is not an over the top expectation.

 

[SamiL]

Someone actually had the nerve to write when this incident happened that maybe it was actually chocolate smeared on the door and had I had it tested to confirm it was stool. How insulting. Again, in my job and with my kids, I have cleaned up plenty of it so I think I know what it is and how it cleans up. Plus who in the world would be eating anything chocolate or otherwise in the bathroom?

Seems like a strange place to be snacking on smores (or anything else for that matter)

And how were you supposed to "Test" it?

Whatever is was, I'd say it doesn't belong on the door. Blah!

 

[Terry S]

My opinion on all this....

The dirty room upon check in..... I don't beleive it was a room that housekeeping cleaned poorly. I beleive it was a room that was not cleaned at all. It was human error. Someone in housekeeping made a mistake. After they clean a room they need to call it in saying it is clean and then someone in housekeeping goes in to the computer and clicks on the little button that says the room was ready. Somone clicked on the button for the wrong room. Human error! Anyone on her perfect, please step forward..... Anyone here not make a typo before???? I agree that it was a pain in the butt to get to your room and have it not clean, but the front desk did not make a mistake, they put you in a room the computer said was clean.

The room change thing..... You mentioned in your post that you inquired about a 4th or 5th floor rooms. The front desk actually made a few mistakes at this point that could have prevented all the disappointments. They should have notified you that there was a room change fee and also should have told you that they will block a room off for you but it is not gaurnteed. You see unfortunatly, contrary to your experience, BCV really does try to make thier guests happy and the squeakiest wheel usually gets the best room. Someone probably came down to the lobby and threw a fit and they put them in the room that was blocked off for you. Unfortunate, but it happens and this is why DVC members get a bad repuation. As I said the mistake really was in telling you that you would get the room, they should have had you call down before packing and move then and there. I have had this happen at 2 occasions at different resorts where I inquired if a different view was available. I then asked if a room would be available in the next few days and I would be willing to pay the room change fee. I was told yes they would block a room but it was not gauranteed. I should call down the morning of the move and check before packing. This would have solved some of your problems and expectations.

The other issue I want to comment on is full balcony. The balcony you got was a "full" balcony. It did not extend the length of your entire unit, but it was considered a full balcony in the eyes of the BC cast member. Have you ever looked at the BC? There are 2 different balconies there, full balconies and standing room only balconies. These balconies are literally standing room only, you can not fit one single chair on them. I am sure the balcony you received fit 2 chairs and a small table so this is considered a full balcony.

 

[k-wa]

I think the biggest problem with DVC is that the dues appear to be used to maintain the outside of the property more than the interiors. I seriously doubt a lot of our dues go to Mousekeeping. And it has been reported many times that the BCV in particular is looking shabby inside.

That said, last year the CMs at Saratoga Springs delivered balloons and autographed birthday cards from characters to each of my seven friends for our 30th birthdays. It was so sweet. (I think my mom put on the ressie about our birthday celebration, but the surprise was all the cast members' doing).

We didn't expect it and we were thoroughly charmed.

IMHO,

We should expect clean rooms.
We should contribute to their cleanliness by not trashing them.
And we should never expect a celebration surprise. Just about everyone is celebrating something at Disney.

Oh, and we never have received towel animals on any visit, DVC or rack rate. And I think I'm going to survive.

 

[Simba's Mom]

Have you ever looked at the BC? There are 2 different balconies there, full balconies and standing room only balconies. These balconies are literally standing room only, you can not fit one single chair on them. I am sure the balcony you received fit 2 chairs and a small table so this is considered a full balcony.

Are these "standing room only" balconies only at the BC? Are there any at the BCV? If so, where? I've never gotten a standing room only balcony at the BCV, and I hope I don't-one of my favorite things to do is sit on my balcony and watch/listen to the goings on while I drink my morning coffee. Kinda hard to do if I had to stand!

 

[snowbunny]

We should expect clean rooms.
We should contribute to their cleanliness by not trashing them.
And we should never expect a celebration surprise. Just about everyone is celebrating something at Disney.

Oh, and we never have received towel animals on any visit, DVC or rack rate. And I think I'm going to survive.

Yup. And I've checked into a Tower room at the Contemporary that hadn't been cleaned.

 

[American Scrapper]

I will be staying at the BCV in August with my parents, nefew & family. I sure hope that this does not happen to us. I have made no special requests, but do expect my room to be clean when I arrive.

Our first stay with DVC, we stayed at BWV and the cleaning staff was very presistant about getting into our room on our last day. It was about 9:30 am and they starte knocking on our door. Well when we told them we would be out in about an hour they still pushed. My inlaws had left about the same time (out of the 1 bedroom door). When I heard a noise in the bathroom of the studio room (we had a 2 bedroom lockoff), I thought it was one of my inlaws who forgot something, I went in and found the same cleaning lady in there already starting to clean! I was dumbfounded that she would have the nerve to do such a thing in the first place. I asked her politely to leave because we were not done & told her I would inform her when I was done and she could come back and start. I am sure she was just in a hurry to get the rooms clean, but I did not agree with her just coming in after we told her we were not done. Other than that, the only other problem we had was last year when we arrived our room was not ready (it was 1:00 am), but the reasoning was due to very bad storms in the day and there computers were down all day, so they were not sure of which rooms were available. They put us in a room in the non DVC section for the night & had our room ready for us the next day. They moved our luggage from the first room to our new room so that we were not inconvenienced and returned our points for the first night. Which I thought was a very generous offer as it really was not their fault. That being said, I have learned to never expect anything but a clean room, the others, if received are a nice bonus.