I used DRE from LAX on Wednesday 11 September. Because of my arrival time I wasn't sure I was going to get to the bus stop by 3.45pm so waited until I was through immigration before booking. The booking process was pretty easy but for some reason, I didn't get the confirmation email. Ringing them was a breeze though and the email was resent. I was worried that I wouldn't have the booking confirmation before the bus got there but it turns out they don't check your tickets /get your payment until you get to Anaheim (Disneyland Hotel). I was the only one on the bus after the Disneyland Hotel and as there was little traffic behind us, the bus driver stopped outside my hotel (Grand Legacy) to drop me off. So the trip from LAX was great and took about 1hr 50 mins. As I was travelling solo though, I was prepared to sacrifice time for budget.
Unfortunately, the return trip was far from great. I had planned to catch the bus back to LAX on Sunday 15 September at 5.40pm so was at the bus stop early to make sure I didn't miss it; I was so early I even saw the bus coming from LAX. Sadly, that was the last bus I saw. At 6pm I started to think that something was amiss so rang DRE. Sure enough, there was no bus coming. I was so shocked I didn't ask why, I just wanted to know how were they going to get me to LAX. The good news is, they arranged alternative transport. The not so good news is that I wasn't on my way until 6.40pm and was pretty stressed out by then, wondering if I should just download Lyft and make my own way to the airport. I stuck it out though and in the end, was glad I did. The alternative transport was Diamond Limos and they were brilliant. They sent a lovely SUV and the driver knew I was running late and got me to LAX pronto. Whew!
Maybe it was a slow time and they figured it wasn't worth their while to send a bus but I had actually booked that time to go back to the airport. They had my contact details. Admittedly they couldn't ring my phone because it was an international number but they had my email. They should have contacted me. I did appreciate the help I got when I rang but would have preferred they were proactive rather than reactive. Thankfully, it didn't mar a fabulous trip but I suspect I won't be using DRE again. If I do though, I will be ringing them an hour before my scheduled departure to check that the bus is actually coming.