Melmac
DIS Veteran
- Joined
- Aug 21, 2007
- Messages
- 667
On the confirmation email you received from runDisney there should be a confirmation #. Mine started with THOR. If you enter this number you should be able to link your tickets. This worked for me. Hope it works for you!
The only number on my confirmation email is the original package confirmation number. When I try and use that to link the tickets, I get an error message stating the reservation is already linked (it is, but it is changed and I don't think MDE recognizes that). There doesn't seem to be a way to delete a reservation and re-enter it either.
I had the same issue: booked my room and park tickets together via RunDisney, entered the confirmation number into the MyMagic site but it only worked for the room and not the tickets. I emailed Disney to find out how I'd be able to access the FastPass+ reservations and here's the not-so-helpful response:
"At this time, guests making reservations with our groups department
would receive their tickets upon arrival. We look forward to your
upcoming stay in November and cannot wait to share some Disney magic!"
So I just called the RunDisney number again and asked about dropping the park tickets from my reservation, with the intention of buying them separately through the ESPN Event Tickets site and paying extra for the shipping to Canada. This time, I got a very helpful representative who said that the easiest thing would be to remove the tickets from my package, and instantly add a separate ticket order with its own confirmation number. The physical tickets will be available for pick-up at Will Call (resort or any of the parks) but the new confirmation number (which was 12 digits and incorporates some letters from your name) worked perfectly on the MyMagic website.
And the cost was exactly the same, so yay!
Thanks for this info! I think that is what I will do. I tried calling but the reservation person transferred me to the Internet Helpdesk and I was on hold for awhile before I hung up. I suppose once you pick up your tickets, a CM would be able to link the tickets to your Magic Band for your resort reservation.
LOL at your generic Disney response ... that is what the rep kept telling me when I booked my tickets. I get that I won't physically be able to have them (and I would prefer not to have them) but I should receive a number to link them to the MDE for FP+.