Cruise and Theme Park Operational Updates due to Coronavirus

[HuskieJohn]

actually both were Value - Music and Movies. Music was canceled

Well there goes my DVC theory. Anyways, please keep us updated.

Were you flying in or were you planning on driving?

 

[MissPotts]

Well there goes my DVC theory. Anyways, please keep us updated.

Were you flying in or were you planning on driving?

Will do! We were flying into MCO after midnight on the 22nd, switching to ASM on Tuesday.

 

[LSUmiss]

Could it be that they are actually thinking of opening up and they need rooms for summit. I know the summit cheer event was postponed May until June. With final word April 24th I believe on the decision.

I was wondering if it’s bc of staffing shortages they plan to consolidate & not open up all hotels. So maybe that hotel won’t be one that’s open?

 

[mmackeymouse]

Agreed. If that were me and was flying in/out and now had a day or two without a room I would be upset and on the phone until it was resolved.

Well, me too. That said, I feel like Disney should be taking care of their guests and those existing reservations. I, the guest, shouldn't HAVE to call to get it resolved. Not to compare World and Cruise Line, but I feel like..."We will offer you a refund OR you can call to re-book at one of these three resorts." sounds much better than just cancelling, point blank, period.

It's going to affect their call center, either way. Either people are going to be calling to re-book or choose the resort they want to stay at. Or they are going to be calling, upset that they are being cancelled with no explanation. An even better solution would be, "Hey, your resort is going to be closed, we are moving you to Port Orleans Riverside." Sure, there will still probably be people calling upset or wanting to book somewhere else. But, I think a lot of people will just be thankful and take the re-booking.

I am sure once people call, they will be taken care of. But, they shouldn't have to. Disney should be proactive in offering re-bookings.

 

[Krandor]

I was wondering if it’s bc of staffing shortages they plan to consolidate & not open up all hotels. So maybe that hotel won’t be one that’s open?

I could absolutely see in June Disney not having all 3 all-stars open but in that case you think you would move people to one of the open ones and not completely cancel it.

 

[xuxa777]

Still on my prediction that the Disney parks will open in July, and Disney Springs in May. As expected PGA officially released it schedule starting June 8th - no crowds of course, but this shows things are moving forward. Trends in data worldwide continue to improve. COuntries like Spain and Germany are starting to open back up

At this point what is going to affect Disney much much more than any virus/infection issue after these next 2 months is the 22 million+ people being unemployed. There will be a whole lot of families that won't be going to Disney for the next year or so. Social distancing in the parks won't be a problem

 

[wdw_dine_junkie]

I was wondering if it’s bc of staffing shortages they plan to consolidate & not open up all hotels. So maybe that hotel won’t be one that’s open?

Possibly but they should have moved them to an open hotel, not cancelled the night altogether. Maybe there was a mix up.

 

[xuxa777]

Well, me too. That said, I feel like Disney should be taking care of their guests and those existing reservations. I, the guest, shouldn't HAVE to call to get it resolved. Not to compare World and Cruise Line, but I feel like..."We will offer you a refund OR you can call to re-book at one of these three resorts." sounds much better than just cancelling, point blank, period.

It's going to affect their call center, either way. Either people are going to be calling to re-book or choose the resort they want to stay at. Or they are going to be calling, upset that they are being cancelled with no explanation. An even better solution would be, "Hey, your resort is going to be closed, we are moving you to Port Orleans Riverside." Sure, there will still probably be people calling upset or wanting to book somewhere else. But, I think a lot of people will just be thankful and take the re-booking.

I am sure once people call, they will be taken care of. But, they shouldn't have to. Disney should be proactive in offering re-bookings.

Disney is handling a unprecendented closure of their parks, extremely fluid data and all reps are working from home. Expectations of the standard level of service that you describe is a bit much under these circumstances. I am sure it will be sorted in the next few days, the trip isn't for another month and a half. It hasn't even been 24 hours since they got the notice. I expect great service from Disney but perspective here.

 

[Jrb1979]

Still on my prediction that the Disney parks will open in July, and Disney Springs in May. As expected PGA officially released it schedule starting June 8th - no crowds of course, but this shows things are moving forward. Trends in data worldwide continue to improve. COuntries like Spain and Germany are starting to open back up

At this point what is going to affect Disney much much more than any virus/infection issue after these next 2 months is the 22 million+ people being unemployed. There will be a whole lot of families that won't be going to Disney for the next year or so. Social distancing in the parks won't be a problem

A PGA event is much different then Disney opening. With no crowds and only the golfers around its easy to keep social distancing. Its a whole different ballgame when it comes to Disney.

 

[juice0358]

Lots of money to be had by both Disney and Varsity at these competitions so don’t count it out so quickly.

If you think the "lots of money" (drop in the bucket for Disney to be frank) that could be made for holding an event with thousands of kids vs the optics of those kids get sick a couple weeks after is worth it? You must not own a business, not all revenue equals profit.

 

[anthony2k7]

A PGA event is much different then Disney opening. With no crowds and only the golfers around its easy to keep social distancing. Its a whole different ballgame when it comes to Disney.

Exactly. I dont understand why they are even bringing PGA into the conversation at all.

 

[mmackeymouse]

Disney is handling a unprecendented closure of their parks, extremely fluid data and all reps are working from home. Expectations of the standard level of service that you describe is a bit much under these circumstances. I am sure it will be sorted in the next few days, the trip isn't for another month and a half. It hasn't even been 24 hours since they got the notice. I expect great service from Disney but perspective here.

I completely understand. And I am not saying I would call and chew them out.

And I am not suggesting that they go above and beyond...offering unlimited FPs and free dining for people displaced by a room being moved.

All I am saying is I would expect the very basic level of service, which is for Disney to take care of the people that have existing reservations.

I give Disney some grace here in a very difficult situation, I do. But, what this strikes me as is "We are going to cancel reservations at resorts we will be shutting down, and if they call, we'll take care of them. But, if they don't call, and they just accept the cancellation, that's one less room we have to worry about." I do hope that's not the case here. But, it's just what it strikes me as.

 

[Searc]

The cheer competitions are a big deal. A lot of money and preparation go into routines. It would depend on how many gyms are actually participating. I know some gyms have pulled out. The National cheer org has already said the competitions will not happen past June 30. The new season would start July 1, so there may just not be any this year.

The Olympics are a much bigger deal and cost billions of dollars, and they aren't happening until next year.

 

[LSUmiss]

The Olympics are a much bigger deal and cost billions of dollars, and they aren't happening until next year.

But they are also an international event.

 

[xuxa777]

Exactly. I dont understand why they are even bringing PGA into the conversation at all.

It is the first major sports organization in the country to officially announce events. An indicator that is the first step that things are starting to open, which will direclty affect when Disney will be opening, sets the timeline somewhat.

 

[Sandiz08]

The Olympics are a much bigger deal and cost billions of dollars, and they aren't happening until next year.

For some reason these cheer gyms are being told to wait until the end of April to get an answer. I don't believe these events should be held, but its also very strange they are still holding out hope for this.

 

[Jrb1979]

It is the first major sports organization in the country to officially announce events. A indicator that is a step that things are starting to open,

It maybe an indicator but to me it's an indicator that social distancing is also going to be around for awhile. Cause of that I don't see how any theme park let alone Disney can open with social distancing in place. People don't do it now at grocery stores.

 

[AndreaDM]

Isn't Music in the middle of renovations? Could that have something to do with it?

 

[Spridell]

It maybe an indicator but to me it's an indicator that social distancing is also going to be around for awhile. Cause of that I don't see how any theme park let alone Disney can open with social distancing in place. People don't do it now at grocery stores.

New guidelines are coming out today about social distancing. They will probably change many times in the coming months. So we really need to see what the definition of "social distancing" looks like everytime it changes.

 

[marinejjh]

Could it be that they are actually thinking of opening up and they need rooms for summit. I know the summit cheer event was postponed May until June. With final word April 24th I believe on the decision.

Just my 2 cents, but AAU track is scheduled the 1st 10 days of July at Disney,and a very reputable person I'm in contact with said its not going to happen. If Disney isn't open to full capacity, they aren't going to have the Cheer or any events. More people are packed together during those events than a parade.