Cruise and Theme Park Operational Updates due to Coronavirus

[Raggou]

Wow. I got on right after they announced July 11 and booked Pop 7/20 to 7/24. Changed my SW flight dates. Booked all my FastPasses (AP holder). Guess I got in under the wire. Still unable to cancel my June 18 reservation.

Well done, I also moved mine to Jul 14th!

 

[Alana20]

We have a reservation In July the week before they are opening. Obviously the website to modify the reservation has been shut down. I called and was able to get through after about 45 minutes. Even though the hold message says they can assist you today to modify or cancel a reservation - they can’t. The CM I spoke to said she cannot answer any questions other than general ones not related to the reopening or reservations. She also said she has no idea when they will be able to pull up existing reservations on their end either due to site being down indefinitely for “magical enhancements”

 

[MaC410]

Yes. Until existing APs and ticket holders are put in the new reservation system which will be done in phases they are not selling any new tickets.

Ok good to know! September is still a long way away in terms of how quickly things are changing but just wanted to know what I needed to plan for. Thanks!

 

[Krandor]

Ok good to know! September is still a long way away in terms of how quickly things are changing but just wanted to know what I needed to plan for. Thanks!

Should get a lot more detail over the next week or two but as of now this is all we know officially "Existing ticket holders and Annual Passholders will be able to make reservation requests in phases before new tickets are sold; we’ll be reaching out to these guests soon to provide additional details."

Once they start reaching out to people we should learn a lot more on what things will look like.

 

[yulilin3]

DS was a mess, I just posted a short trip report on the thread, trying again tomorrow. Guys if you are seriously thinking of coming while the masks are mandatory, no joke, start practicing at home, we are having a typical Summer week here, where it's 95 degrees at 100% humidity and then it storms, not fun with a mask.

 

[LSUmiss]

Agree. David's and the other brokers likely did not like to hear they news today. They are in a mess now. You will have people who won't want to go with no parks and want a refund. Owners will expect the rest of their money if the properties are available for check-in and certainly won't return the money. What was already a messy situation just got even messier... and can a renter even win a chargeback if the reservation is available to be checked into (my guess is no). Going to be a complete mess.

A few things I learned from all this that I’ll never do or do again...rent DVC points & pay for large portions of my trip with gift cards. I’ve never actually rented DVC points but have considered it. I have paid for large portions of my trips with gift cards before but luckily not this time. But I won’t do that again either now.

 

[SwirlTheCitrus]

So are all ticket sales stopped no matter what? I have a room only reservation in September without tickets yet. Do I just need to wait and hope they open ticket sales again?

Call and see if you can make it a package? Maybe that will work?

 

[SwirlTheCitrus]

DS was a mess, I just posted a short trip report on the thread, trying again tomorrow. Guys if you are seriously thinking of coming while the masks are mandatory, no joke, start practicing at home, we are having a typical Summer week here, where it's 95 degrees at 100% humidity and then it storms, not fun with a mask.

Hey, anyone played that game "the floor is lava?" I feel that that is going to be our August experience, but with ac and outside.

 

[Tjddis]

All this “magic” talk reminds me of the NY Mets of 1980. Team was awful but marketing slogan for the season was “The Magic is Back”

In terms of WDW hitting this theme hard all I can say if by “Magic” you mean making fun, kids smiles, and things we like disappear then yes, it will be “Magic”

now watch me do some magic as I make my money disappear from their coffers...

sorry could not resist. It’s not the rules or precautions or even the delay. It’s the completely tone deaf way they have handled their loyal customers during this time. i don’t want to rehash my examples of this. They are all out there in my past posts.

 

[tlmadden73]

DS was a mess, I just posted a short trip report on the thread, trying again tomorrow. Guys if you are seriously thinking of coming while the masks are mandatory, no joke, start practicing at home, we are having a typical Summer week here, where it's 95 degrees at 100% humidity and then it storms, not fun with a mask.

The mask requirement may just keep people away (not necessarily a bad thing) for a while. I can't imagine wearing a mask at an outside shopping district or theme park to have a "fun, relaxing time". It will be just be too uncomfortable and inconvenient to be worth going in my opinion.

As more and more people go out and show up at these places, the mask thing "sounds" good, but just won't work in the long term. And hopefully the short-term won't last long.

 

[rteetz]

https://twitter.com/x/status/1265703182912684033

 

[dismom58]

Since no character meets, what does this do for character dining?

In Shanghai the characters just parade through the restaurants no stopping to say hi and get pictires

 

[Jmljasmine]

I imagine it'll be eye opening for them to see the cancellations start rolling in. The majority of comments I see online in other large FB groups, from people I know etc... are:

No fireworks, no parades, no characters = I'm not going.

And of course, masks required = I'm not going.

We literally just cancelled. We weren't going to do the full trip anyway since we wanted to discourage my parents from joining but meet and greets and BBB were big big elements for my girls. Plus we are big park hoppers with afternoon break people. Even if that is possible it won't be stress free. That and I know my 4 year old will melt down with a mask in the heat (as summer has come I've struggled more with the mask at work personally). Not worth even an abbreviated version. I'm glad to have some answers though. My mind can now accept beach this year and August 2021 we will try Disney again.

 

[vinotinto]

Mid-July is the end of summer for you?

My kids go back to school August 3rd. They've been in Summer since May 15th.

 

[Moliphino]

For those of us who have dated tickets (end of June) and parks won't be open, will those be extended until a later time? Do I need to call?

They should be automatically extended to Dec.15 if they're dated during the closure.

 

[JacknSally]

.

We literally just cancelled. We weren't going to do the full trip anyway since we wanted to discourage my parents from joining but meet and greets and BBB were big big elements for my girls. Plus we are big park hoppers with afternoon break people. Even if that is possible it won't be stress free. That and I know my 4 year old will melt down with a mask in the heat (as summer has come I've struggled more with the mask at work personally). Not worth even an abbreviated version. I'm glad to have some answers though. My mind can now accept beach this year and August 2021 we will try Disney again.

 

[Timon71]

Well, so much for our June 21 trip

Same here...just cancelled 6/24-7/5

 

[JacknSally]

I wonder if they'll use the next month and a half to get ahead on (well, caught up on, I guess) some construction, or maybe finish painting the castle before MK reopens.

 

[Brianstl]

I imagine it'll be eye opening for them to see the cancellations start rolling in. The majority of comments I see online in other large FB groups, from people I know etc... are:

No fireworks, no parades, no characters = I'm not going.

And of course, masks required = I'm not going.

I think that is all talk to try to reassure investors. They have to know there will be many cancellations now that details are out.

 

[rteetz]

I wonder if they'll use the next month and a half to get ahead on (well, caught up on, I guess) some construction, or maybe finish painting the castle before MK reopens.

I would assume their priority is getting cast back, trained and the park ready for a very different style of experience.