AP Only Info Thread Reservation System /Extensions / Refunds

[DavidNYC]

I’m just waiting for Disney to try to count the days from reopening until they provide info on cancelling your passed as “used” days. If they calculate it as anything other than refund from initial closing through end of pass I think they’ll see legitimate lawsuits.

 

[DisMommyTX]

We are at Magic Kingdom for a first of our three AP reservations. Hot, but park is great, super low crowds everybody seems to be doing well with social distancing and masks.

Does anyone know when we can make another park pass reservation? I've tried this afternoon, but it says everyone already reached our limit. I looked in the plans section, and the park pass is no longer showing up for today, so I couldn't cancel it even if I wanted to. I know the calendar shows full, but I'd like to be able see if anything opens up for tomorrow or the next day. Instead, we are still getting the "guests have already reached their limit" message. Anyone know when our 3rd day should be available again? I'm worried that the extra days we have booked for an on-site reservation may be confusing the system.

 

[yulilin3]

remember to please email Disney if you are upset with what they are doing in terms of communications, refunds, and the fact they are selling same day tickets but not allowing AP to reserve more park days. We can all come here and vent but they won't come to read this, so email

 

[yulilin3]

We are at Magic Kingdom for a first of our three AP reservations. Hot, but park osgreat, super low crowds nobody seems to be doing well with social distancing.

Does anyone know when we can make another park pass reservation? I've tried this afternoon, but it says everyone already reached our limit. I looked in the plans section, and the park pass is no longer showing up for today, so I couldn't cancel it even if I wanted to. I know the calendar shows full, but I'd like to be able see if anything opens up for tomorrow or the next day. Instead, we are still getting the "guests have already reached their limit" message. Anyone know when our 3rd day should be available again? I'm worried that the extra days we have booked for an on-site reservation may be confusing the system.

it looks like you have to wait until midnight tonight. And since you are at the park you could go ask at Guest Rellations and report back any info they might give you

 

[sara_s]

I’m just waiting for Disney to try to count the days from reopening until they provide info on cancelling your passed as “used” days. If they calculate it as anything other than refund from initial closing through end of pass I think they’ll see legitimate lawsuits.

THIS. They will get flamed super hard if (when?) they pull that.

I feel like I'm going nuts. Some days, I want the cancellation refund in full, other days I want to extend. But there's no way I'm going to call and wait for hours on hold for them to give me a non-answer (or even worse, a wrong answer from a misinformed CM). Once the email comes in, then I'll call with a decision. I'm not going to waste my time before then.

 

[jonc9889]

Is the offered refund on AP continual until your expiration, or is it a use it and lose it type situation?

To clarify, we have a Park Reservation for next week which we are debating on using. Our AP expires in November (thanks to the extension). If we went to the park one day, would that automatically kick out opportunity for requesting a refund? Just trying to decide what our family should do!
Thanks in advance!

To my knowledge the refund was the default action they were going to take unless you called Passholder Support and specifically told them you wanted your contract extended by the months we were not aloud back in the park. I thought this had to be requested prior to the park's reopening. This might only be for passholders paying monthly, but I would call Passholder Support (407-939-7277). They can give you a more definitive answer. Heads up, though, there might be a little bit of a wait because of the recent charging/refund debacle.

 

[AlldayIdreamaboutDisney]

I just did a live chat on MDE and the cast Member told me emails for AP cancellations will be going out by the end of July with instructions. We shall see... I mentioned to him I requested a refund back at the beginning of June and understood we would have to wait for the parks to open but, instead I received an extension on our AP’s.

 

[jlovesee]

This!

 

[mitsukoshi samurai]

waiting for dl to reopen?

 

[ORD2KOA]

Read this on FLIPBOARD today:
https://liveandletsfly.com/disney-w...-earth-for-annual-passholders/#comment-213488

 

[twinklebug]

Read this on FLIPBOARD today:
https://liveandletsfly.com/disney-w...-earth-for-annual-passholders/#comment-213488

What is flipboard?
The font being used over there is way too hard to read for a serious website.

 

[doleddanielle]

I saw on That Crazy Disney Lady stream yesterday the loooooong line to Guest Relations. What was the problem there? It sounded like it was APs having problems getting into the park.

I heard it was also because APs tried to get same-day park reservations at GS.

 

[Bibbobboo2u]

AP holders are being mistreated, and I saw a post on the board last week from a very upset AP who mentioned lawsuit. I tried to find it earlier this week but could not locate it. Maybe it was removed??? Fine print saying what it does, the marketing material still promotes the ability to enter parks 365 days and to park hop (no restrictions on Platinum). To sell day passes when APs are blocked out is a new low. I am curious if a local AP holder (without a restricted AP) tried to attend today but was turned away??

 

[DisMommyTX]

it looks like you have to wait until midnight tonight. And since you are at the park you could go ask at Guest Rellations and report back any info they might give you

I'll try to do that, depending how long it takes to get evacuated from Splash...

 

[yulilin3]

I'll try to do that, depending how long it takes to get evacuated from Splash...

Ugh, second day of malfunctions.

 

[jlovesee]

AP holders are being mistreated, and I saw a post on the board last week from a very upset AP who mentioned lawsuit. I tried to find it earlier this week but could not locate it. Maybe it was removed??? Fine print saying what it does, the marketing material still promotes the ability to enter parks 365 days and to park hop (no restrictions on Platinum). To sell day passes when APs are blocked out is a new low. I am curious if a local AP holder (without a restricted AP) tried to attend today but was turned away??

I am so seriously tempted to go to Animal Kingdom guest relations sometime this coming week (on a day off) and ask to be let into the park with my platinum annual pass since I can buy a single day ticket for the same day online...

I only live about 10 mins from the park. Oh someone hold me back!

Politely of course

Jennifer

 

[ORD2KOA]

What is flipboard?
The font being used over there is way too hard to read for a serious website.

www.flipboard.com - you can set up news feeds that are of interest to you.

I don't understand the font issue. I read it perfectly on both a Samsung tablet and on a desktop PC screen.

 

[ORD2KOA]

AP holders are being mistreated, and I saw a post on the board last week from a very upset AP who mentioned lawsuit. I tried to find it earlier this week but could not locate it. Maybe it was removed??? Fine print saying what it does, the marketing material still promotes the ability to enter parks 365 days and to park hop (no restrictions on Platinum). To sell day passes when APs are blocked out is a new low. I am curious if a local AP holder (without a restricted AP) tried to attend today but was turned away??

Maybe this one?
https://www.disboards.com/threads/a...nsions-refunds.3798147/page-108#post-62110369

 

[yulilin3]

https://www.wdwinfo.com/news-stories/new-sales-of-walt-disney-world-annual-passes-paused-for-now/

 

[chicagoshannon]

https://www.wdwinfo.com/news-stories/new-sales-of-walt-disney-world-annual-passes-paused-for-now/

haven't they been paused for several weeks?