Wrong Number of Points Advertised

[DisneyfromDeland]

We put an offer in on a contract that had some 2014 points left, most of the 2015 points, and all points forward. The contract went to ROFR on 1/21. I got a call today from the agent stating that half of the 2014 points were in holding. He asked if that was ok and I said no. Apparently the owner had been told by MS that these points were supposed to be removed from holding due to some error. According to my agent, the owner called MS today and has been told that those holding points will be placed back in the 2015 UY, where they originated. I don't have details about the specifics, but it seemed like there was some error on the part of MS and they willingly agreed to correct it. The agent said the owners were told it would be a manual transaction to put the points back in 2015, and it would take 48 hours to make the adjustment. Agent said he would verify on Friday that the adjustment was made. The agent said he didn't believe this would cause a delay at all. Has anyone had something like this happen? Was there a delay? The sellers have been very quick with all responses to the offer, to the agent, etc. It just makes me nervous since I am impatient, but I really like the contract.

 

[disneynutz]

Welcome to the world of DVC. MS does make mistakes and eventually they will correct errors.

I wouldn't worry about it, just have the broker email you the final point status for your records.

Bill

 

[JimMIA]

It's hard to imagine a scenario in which points would end up in Holding Account due to an MS error. Points only go into holding when there is a cancellation of a reservation inside 30 days from checkin.

The devil will be in the details. It's not so important to know how the points got in holding. It is critical to ensure that you will be receiving exactly what you expect at closing.

It's a little disappointing that the agent asked you if the holding points were okay! Of course it's not okay, and you did well to tell them "NO!" right from the start.

Hopefully, this is one of those little glitches that will be fully resolved to your satisfaction. Good luck.

 

[DisneyfromDeland]

It's hard to imagine a scenario in which points would end up in Holding Account due to an MS error. Points only go into holding when there is a cancellation of a reservation inside 30 days from checkin.

The devil will be in the details. It's not so important to know how the points got in holding. It is critical to ensure that you will be receiving exactly what you expect at closing.

It's a little disappointing that the agent asked you if the holding points were okay! Of course it's not okay, and you did well to tell them "NO!" right from the start.

I can't agree more with what you have stated. I believe I actually told him, "No, that sucks. I've already planned my stays for this year and I don't want to have to add something with those points at the last minute. I was planning on banking them." I was surprised by that. I bought my last contract with him and I thought he was great.

I was trying to figure out what could have happened to the points, but you are correct. Ultimately what matters is I get what was advertised with no points in holding, or I get the new scenario with that amount of points moved to the 2015 UY. The only thing I'm not fine with is holding points.

I will be diligent in making sure everything is stated correctly on the contract.

I'm assuming the contract will have to be amended? Or will it have to be rewritten? The agent said this won't start the process over again.

 

[Deb & Bill]

It's hard to imagine a scenario in which points would end up in Holding Account due to an MS error. Points only go into holding when there is a cancellation of a reservation inside 30 days from checkin.

The devil will be in the details. It's not so important to know how the points got in holding. It is critical to ensure that you will be receiving exactly what you expect at closing.

It's a little disappointing that the agent asked you if the holding points were okay! Of course it's not okay, and you did well to tell them "NO!" right from the start.

Hopefully, this is one of those little glitches that will be fully resolved to your satisfaction. Good luck.

I've had it happen. When we arrived at our resort, they had to rebook us because of an error, so the reservation was cancelled, points went into holding and then used to make the reservation. I could see it online at my account.
BUT, they were not left in holding.

 

[Minniesgal]

It's hard to imagine a scenario in which points would end up in Holding Account due to an MS error. Points only go into holding when there is a cancellation of a reservation inside 30 days from checkin. The devil will be in the details. It's not so important to know how the points got in holding. It is critical to ensure that you will be receiving exactly what you expect at closing. It's a little disappointing that the agent asked you if the holding points were okay! Of course it's not okay, and you did well to tell them "NO!" right from the start. Hopefully, this is one of those little glitches that will be fully resolved to your satisfaction. Good luck.

Normally I would have agreed with this except this week I have had a phantom reservation show up on my account made from a deactivated wait list I can't cancel. If I hadn't noticed this and contacted ms my point would have gone into holding or expired. I think the system has some issues currently

 

[disneynutz]

It's hard to imagine a scenario in which points would end up in Holding Account due to an MS error. Points only go into holding when there is a cancellation of a reservation inside 30 days from checkin.

The devil will be in the details. It's not so important to know how the points got in holding. It is critical to ensure that you will be receiving exactly what you expect at closing.

It's a little disappointing that the agent asked you if the holding points were okay! Of course it's not okay, and you did well to tell them "NO!" right from the start.

Hopefully, this is one of those little glitches that will be fully resolved to your satisfaction. Good luck.

We have had points put in the wrong UY, borrowed points when regular points were available, points removed and added to our accounts, and a reservation canceled in error, points went into holding and MS used other points when they made the new reservation.

IMO with MS anything can happen.

Bill

 

[DisneyfromDeland]

Aside from the MS mistakes in your posts, you guys have made me feel so much better. I really want the contract to work out. It is hard to say what happened, since only the seller knows for sure. The worst part was the agent asking if holding points were ok. In his defense, some people might be ok with last minute bookings. I'm a giant planner!

I will know on Friday if Disney verifies the correction.

 

[KAT4DISNEY]

It's hard to imagine a scenario in which points would end up in Holding Account due to an MS error. Points only go into holding when there is a cancellation of a reservation inside 30 days from checkin. The devil will be in the details. It's not so important to know how the points got in holding. It is critical to ensure that you will be receiving exactly what you expect at closing. It's a little disappointing that the agent asked you if the holding points were okay! Of course it's not okay, and you did well to tell them "NO!" right from the start. Hopefully, this is one of those little glitches that will be fully resolved to your satisfaction. Good luck.

Be prepared to imagine. I've had it happen too. It's almost as if there's some glitch with one of my uy accounts but with two cancellations I did online last minute but still outside the 31 days the points went into holding. First time MS could correct but the second time they had to send the issue to IT to re establish the appropriate status.

 

[Dean]

It's hard to imagine a scenario in which points would end up in Holding Account due to an MS error. Points only go into holding when there is a cancellation of a reservation inside 30 days from checkin.

The devil will be in the details. It's not so important to know how the points got in holding. It is critical to ensure that you will be receiving exactly what you expect at closing.

It's a little disappointing that the agent asked you if the holding points were okay! Of course it's not okay, and you did well to tell them "NO!" right from the start.

Hopefully, this is one of those little glitches that will be fully resolved to your satisfaction. Good luck.

There are a number of ways for it to happen, sometimes by mistake of MS, sometimes a resort messes with the reservation or even a WL was supposed to be canceled and wasn't or maybe they pulled the wrong points borrowing when they shouldn't have. However, the most likely is MS is correcting the situation when it wasn't their fault. Hopefully this won't use the one time double secret exception for the resale buyer but there's a good chance it will.

 

[KAT4DISNEY]

There are a number of ways for it to happen, sometimes by mistake of MS, sometimes a resort messes with the reservation or even a WL was supposed to be canceled and wasn't or maybe they pulled the wrong points borrowing when they shouldn't have. However, the most likely is MS is correcting the situation when it wasn't their fault. Hopefully this won't use the one time double secret exception for the resale buyer but there's a good chance it will.

As I mentioned above, mine has happened just canceling online. Never any debate that it shouldn't have so I don't think it's appropriate to make that assumption in this case either without more info.

 

[Dean]

As I mentioned above, mine has happened just canceling online. Never any debate that it shouldn't have so I don't think it's appropriate to make that assumption in this case either without more info.

I'm not making an assumptions, only stating that the likelihood is it was the member and not MS or some other similar issue out of the members control realizing there are many ways it could happen. In the end it only matters that it's fixed and whether it uses the one time exception.

 

[DisneyfromDeland]

Really, there's no way to know if any resale contract has used the one -time exception, I suppose. I hope everything works out, but I am prepared that I may have to look for another contract. If it falls through, then it wasn't meant to be.

 

[Dean]

Really, there's no way to know if any resale contract has used the one -time exception, I suppose. I hope everything works out, but I am prepared that I may have to look for another contract. If it falls through, then it wasn't meant to be.

I don't recall anyone posting they didn't get the one time exception due to the fact it was used before but the situation at least brings up the question. I wouldn't let it stop you if that's the only negative but I would ask your broker just in case.

 

[DisneyfromDeland]

That's a good idea.

 

[KAT4DISNEY]

I'm not making an assumptions, only stating that the likelihood is it was the member and not MS or some other similar issue out of the members control realizing there are many ways it could happen. In the end it only matters that it's fixed and whether it uses the one time exception.

Considering the one time exception isn't anything in writing I don't really think it's something to be relied upon anyway is it?

 

[Sandisw]

I ended up with holding points once because for some reason, there was a cancel and rebook of my reservation by BWV shortly before I arrived. Not sure why.

It was only 5 points, but when I called, I had to have someone adjust it because it was not done by me.

. I knew I had 5 current points left but the online system showed holding which is what triggered the call. Had I not been looking carefully, I would have ended up with points in the wrong status.

 

[Dean]

Considering the one time exception isn't anything in writing I don't really think it's something to be relied upon anyway is it?

It depends. It's been around long enough that I think it can be considered a possibility, sort of an insurance if you will. But no, it's not guaranteed and that's why I suggested I wouldn't let it stand in the way of an otherwise good contract. However, IF in DVC's eyes the contract has already use that one time exception, the new owner just lost one possible protection. One that could be worth several thousand dollars in some situations. Even most of the things in writing can change tomorrow which is why some of us feel strongly that those buying in should realize they are taking risk for their potential benefits and that unless one is getting significant benefits, they likely shouldn't buy.

 

[cvjw]

Had it happen to me too Had a one night waitlist to fill - filled by MS. When they filled it, they combined several single night reservations into one continuous reservation. When they cancelled and rebooked all of the single reservations into the continuous one, they changed out all of the points that were used to make the original reservations and put all of the original points into holding Since we were well outside the 30 day mark, there was no reason to put the points into holding.

Took a phone call with a supervisor to fix that one. It was totally MS's fault - I had nothing to do with the cancelling and rebooking. They had no excuse for th mess-up, but did fix it in the end.

Moral of the story, points CAN BE put into holding wrongly by Member Services!

 

[johnsbelt]

We have had points put in the wrong UY, borrowed points when regular points were available, points removed and added to our accounts, and a reservation canceled in error, points went into holding and MS used other points when they made the new reservation.

IMO with MS anything can happen.

Bill

Bill,

Just out of curiosity how often do you check your future reservations?

I seem to check them monthly and then almost weekly during the last month or so. But then I get a little parinoid since I had major issues after my last transfer.

Thanks,

John