Wish delayed with mechanical problems

[Mango7100]

But, this was something beyond the passengers control and not "an act of God" such as a weather event that prevented the ship from leaving Nassau. By the time the ship left, there was not enough time to get to CC. The responsibility is on DCL. I was originally on the side that the future discount & OBC was fair. Then last night I watched Chris and Amanda Provost of Provost Park Pass (YouTube) and they were on the cruise. They made some good points about compensation - or lack of. They have an interesting perspective on the whole situation. I think we may need to look at it beyond this board, most of us are big Disney fans who visit and are fortunate enough to cruise or take Disney trips on a fairly regular basis. And we are willing to forgive Disney more than most. There are families out there who save for literally years and that cruise was most likely a one and done. 20% off a future cruise and $100 (which is about 4 drinks) is debatable as fair compensation, regardless of a contract or meeting contractual obligations. Tell that to your heartbroken kids. Not sure I'd be so happy sitting in port for basically 2 days out of my 3 day cruise. Maybe they should have given 20% back on that cruise.

Every time you take a vacation there are things beyond your control. Again, that is part of taking a cruise. Ports can change. Is it disappointing? Yes. Is it hard to explain to kids? Of course. But what do you want Disney to do? Comp the whole cruise? What is good enough? No matter what they do someone won’t be happy unless they just give everyone their money back for the whole trip. It’s not like you are sitting on a life boat in port for 2 days. You are still on the ship with all its amenities.

No amount of compensation is going to make a difference to a kid not going to CC. A 4 year old isn’t going to know or care if their parents got 20% off a future cruise or 50% the cruise they are taking. They just know they arent going to CC.

On our cruise in July with NCL we were suppose to go to St Thomas. Our kid was with us. The port was dropped and we had an extra sea day. And do you know what we got as far as compensation? Nothing. And I would have been shocked if they gave us 20% off a future cruise.

If you are at Disney World and save up for your once in a lifetime trip and your kid wants to go on Space Mountain so bad but it’s not running during your trip do you go and demand a refund for your trip?

 

[Mle8308]

Every time you take a vacation there are things beyond your control. Again, that is part of taking a cruise. Ports can change. Is it disappointing? Yes. Is it hard to explain to kids? Of course. But what do you want Disney to do? Comp the whole cruise? What is good enough? No matter what they do someone won’t be happy unless they just give everyone their money back for the whole trip. It’s not like you are sitting on a life boat in port for 2 days. You are still on the ship with all its amenities.

No amount of compensation is going to make a difference to a kid not going to CC. A 4 year old isn’t going to know or care if their parents got 20% off a future cruise or 50% the cruise they are taking. They just know they arent going to CC.

On our cruise in July with NCL we were suppose to go to St Thomas. Our kid was with us. The port was dropped and we had an extra sea day. And do you know what we got as far as compensation? Nothing. And I would have been shocked if they gave us 20% off a future cruise.

If you are at Disney World and save up for your once in a lifetime trip and your kid wants to go on Space Mountain so bad but it’s not running during your trip do you go and demand a refund for your trip?

I don't completely disagree. Maybe watch the YouTube video to get a passenger perspective. Made me think about it differently.

 

[insureman]

Every time you take a vacation there are things beyond your control. Again, that is part of taking a cruise. Ports can change. Is it disappointing? Yes. Is it hard to explain to kids? Of course. But what do you want Disney to do? Comp the whole cruise? What is good enough? No matter what they do someone won’t be happy unless they just give everyone their money back for the whole trip. It’s not like you are sitting on a life boat in port for 2 days. You are still on the ship with all its amenities.

No amount of compensation is going to make a difference to a kid not going to CC. A 4 year old isn’t going to know or care if their parents got 20% off a future cruise or 50% the cruise they are taking. They just know they arent going to CC.

On our cruise in July with NCL we were suppose to go to St Thomas. Our kid was with us. The port was dropped and we had an extra sea day. And do you know what we got as far as compensation? Nothing. And I would have been shocked if they gave us 20% off a future cruise.

If you are at Disney World and save up for your once in a lifetime trip and your kid wants to go on Space Mountain so bad but it’s not running during your trip do you go and demand a refund for your trip?

I was actually surprised they gave a future cruise discount but that being said even though the cruise contract states DCL does not have to compensate for missed ports it helps their reputation doing so.

 

[Mackenzie Click-Mickelson]

I don't completely disagree. Maybe watch the YouTube video to get a passenger perspective. Made me think about it differently.

Can you tell me the video name so I can look it up? Interested in watching it

 

[SL6827]

CC is worth sooo much more than $100, or $25-$50 a person. Weather is one thing, but this falls on Disney and they got out of it on the cheap side.

 

[Mango7100]

I was actually surprised they gave a future cruise discount but that being said even though the cruise contract states DCL does not have to compensate for missed ports it helps their reputation doing so.

I agree. They are doing it to help the reputation and to build some goodwill. I just don’t understand why people are complaining that it’s not enough when you are entitled to exactly nothing. I don’t think some people would be happy unless they got the whole cruise for free, so there will be some people mad no matter what Disney does.

 

[Mackenzie Click-Mickelson]

I agree. They are doing it to help the reputation and to build some goodwill. I just don’t understand why people are complaining that it’s not enough when you are entitled to exactly nothing. I don’t think some people would be happy unless they got the whole cruise for free, so there will be some people mad no matter what Disney does.

If all we ever did is have that sort of outlook no one would ever do anything for the benefit of the customers, merely only benefiting themselves. This is why I brought up airplanes as that is an industry people are getting really sick of the airlines pulling out their CoC and saying that's all folks.

And FWIW there will always be one person whose voice is the one of dissent, so yeah there will always be someone out there who says it's not good enough. That leaves an awful lot of other people who may have realistic and reasonable reasons for disagreeing with the chosen compensation (regardless of what it is). Someone may think a $200 airline voucher is perfectly reasonable you may disagree and say $400 is more like it. I'm sure you wouldn't want someone to just point at you and go tsk tsk some people can't be satisfied.

 

[dcassetta]

Can you tell me the video name so I can look it up? Interested in watching it

I think this is it -

 

[Mackenzie Click-Mickelson]

I think this is it -

Thank you

 

[Mango7100]

If all we ever did is have that sort of outlook no one would ever do anything for the benefit of the customers, merely only benefiting themselves. This is why I brought up airplanes as that is an industry people are getting really sick of the airlines pulling out their CoC and saying that's all folks.

And FWIW there will always be one person whose voice is the one of dissent, so yeah there will always be someone out there who says it's not good enough. That leaves an awful lot of other people who may have realistic and reasonable reasons for disagreeing with the chosen compensation (regardless of what it is). Someone may think a $200 airline voucher is perfectly reasonable you may disagree and say $400 is more like it. I'm sure you wouldn't want someone to just point at you and go tsk tsk some people can't be satisfied.

So what do you think the compensation should be? What is realistic and reasonable to you? Should Disney ask each cabin on the cruise what they think is fair and reasonable to them? What do you want them to do? I’m genuinely curious…

At some point you have to draw a line and say this is what is offered. Like it or not. Take it or leave it.

 

[Mle8308]

Can you tell me the video name so I can look it up? Interested in watching it

Yes, it is Provost Park Pass, on YouTube. It can be a little annoying at times because it was a live stream and they are calling out donors, and Amanda (one of the vloggers) gets a little emotional, but I believe they are genuine. Especially Chris (husband and primary vlogger). The video from yesterday (5/1) is not footage of the cruise, just a discussion of what happened and what didn't. Video from the actual cruise is to come. And they paid for it themselves, it was not a"hosted" trip. If you can get beyond them saying hello and thank you to the "SuperChats", they have an interesting perspective.

 

[Mle8308]

I think this is it -

Beat me to it! That is it.

 

[Mackenzie Click-Mickelson]

So what do you think the compensation should be? What is realistic and reasonable to you? Should Disney ask each cabin on the cruise what they think is fair and reasonable to them? What do you want them to do? I’m genuinely curious…

At some point you have to draw a line and say this is what is offered. Like it or not. Take it or leave it. I have experience in customer service as well and don’t need lectured on that aspect.

I don't disagree with a line, that's for everything. I think the point I was making is most companies hope they can throw something towards people and enough will just take it without a second thought given..they are banking on that.

I think the $100 is way too low given the price points of things people would be using it on. The 20% sounds generous on the surface but future cruise credit is only good for those who can make that work and Disney knows not all those on board (or even a fraction) will use this future cruise credit. While I don't always agree with DCLMP I can see where a partial refund was another option. Do I think 20%? No. A future cruise credit can always be more in percentage offered because the company knows not all will take them up on that offer and they will no matter what keep some of that money. (ETA: and the future cruise credit is usable for 1 year IIRC which doesn't really give all that much time realistically especially if you're needing to save up for it even after the discount). A refund actually means all get treated the same and is less favorable on the company's choice to do. And again I'm coming at it from a 3 or 4 day cruise where you get 1 or 2 ports and miss what is considered the most important due to a mechanical issue.

I also have customer service experience but I am not sure why you'd throw that out there either? But if you're going to bring it up then you know the realities that companies do. Sometimes you're on the side of the company, sometimes you're on the side of the consumer. Nothing is either/or here as if you can only ever be on one side.

My basic point is I understand why for some the decided upon compensation for a mechanical issue amounts to them not agreeing with it. I absolutely agree with a PP that some people on this Board forget what it can be like for others out there. The reason I opted to comment was reading through the comments with the vibe people should just be thankful about it and hush up. Not every person complaining would be out there being money hungry, some are just looking for what is realistic for them given their personal investment in that trip (by that I mean time, money, etc).

I'm going to watch that video the PP mentioned and was posted to see what viewpoint they had and may adjust my stance a different way if I find I don't agree/see where they are coming from.

 

[Dug720]

And they paid for it themselves,

Or rather their “donors” paid for it.

 

[Mackenzie Click-Mickelson]

Or rather their “donors” paid for it.

That's a strange thing to say. Do you abstain from watching or listening or reading from a blog about travel people? You're on the DIS here supporting adventures of the employees. Do you automatically use derision on any opinions of the employees here on the DIS? Even if they are using their own money for xyz that money is part of their income paid for by others here booking trips or revenue streams from Pete's business.

I understand looking at it more critically if it was a paid for by Disney trip but can't understand the looking down upon when any travel person goes on a trip stating they used their money and interjecting "donors". Isn't that how all travel people get their funds by generating revenue through various channels? The DIS uses Patreon for example.

 

[Dug720]

That's a strange thing to say. Do you abstain from watching or listening or reading from a blog about travel people? You're on the DIS here supporting adventures of the employees. Do you automatically use derision on any opinions of the employees here on the DIS? Even if they are using their own money for xyz that money is part of their income paid for by others here booking trips or revenue streams from Pete's business.

I understand looking at it more critically if it was a paid for by Disney trip but can't understand the looking down upon when any travel person goes on a trip stating they used their money and interjecting "donors". Isn't that how all travel people get their funds by generating revenue through various channels? The DIS uses Patreon for example.

In cases like this, the donors - those they thanked - are almost certainly people who pay them on Patreon or the like and if they are getting thanked, those are not small donations. I don’t believe in paying anyone through Patreon. And I don’t watch videos like that. I prefer to not indulge the selfish stick generation.

 

[Mackenzie Click-Mickelson]

In cases like this, the donors - those they thanked - are almost certainly people who pay them on Patreon or the like and if they are getting thanked, those are not small donations. I don’t believe in paying anyone through Patreon. And I don’t watch videos like that. I prefer to not indulge the selfish stick generation.

Then I have no clue how you can be on the DIS or watch any youtube video or read any travel blog, truly, honestly because of how those all generate revenue for the person.

You're supporting the very behavior you don't like just by being a DIS member. Have you ever booked a vacation using Dreams Unlimited? You'd be paying for that too. Or purchased anything with a discount code the DIS has offered such as candles?

This is totally off topic for the thread really just an odd interjection on your part about someone sharing a video. They were just clarifying it wasn't a paid for by Disney trip and if it was compensation would be a whole 'nother topic at that point.

 

[Mango7100]

I don't disagree with a line, that's for everything. I think the point I was making is most companies hope they can throw something towards people and enough will just take it without a second thought given..they are banking on that.

I think the $100 is way too low given the price points of things people would be using it on. The 20% sounds generous on the surface but future cruise credit is only good for those who can make that work and Disney knows not all those on board (or even a fraction) will use this future cruise credit. While I don't always agree with DCLMP I can see where a partial refund was another option. Do I think 20%? No. A future cruise credit can always be more in percentage offered because the company knows not all will take them up on that offer and they will no matter what keep some of that money. A refund actually means all get treated the same and is less favorable on the company's choice to do. And again I'm coming at it from a 3 or 4 day cruise where you get 1 or 2 ports and miss what is considered the most important due to a mechanical issue.

I also have customer service experience but I am not sure why you'd throw that out there either? But if you're going to bring it up then you know the realities that companies do. Sometimes you're on the side of the company, sometimes you're on the side of the consumer. Nothing is either/or here as if you can only ever be on one side.

My basic point is I understand why for some the decided upon compensation for a mechanical issue amounts to them not agreeing with it. I absolutely agree with a PP that some people on this Board forget what it can be like for others out there. The reason I opted to comment was reading through the comments with the vibe people should just be thankful about it and hush up. Not every person complaining would be out there being money hungry, some are just looking for what is realistic for them given their personal investment in that trip (by that I mean time, money, etc).

I'm going to watch that video the PP mentioned and was posted to see what viewpoint they had and may adjust my stance a different way if I find I don't agree/see where they are coming from.

I deleted the customer service from my original post because I was reacting to you telling me I was tsk tsking which I did not react to positively. And in reading back i was emotional typing (which I think we all do sometime). It wasn’t relevant so I took it out.

A refund doesn’t necessarily mean all are treated the same. 20% refund for the 1 bedroom concierge is more money back than 20% off the interior. So the concierge people get 2k back for missing Castaway but the interior get $500 (not actual prices but an example). They both still missed it—but concierge gets more? Maybe they didn’t even plan to get off at Castaway Cay, they may have l,Anne’s on staying on the ship. And then giving a flat rate refund would make the concierge people complain because they spent more money so it’s a drop in the bucket compared to their overall purchase price. Even on this board no one can come to a consensus on what is the best compensation, you didn’t give a definitive answer either when asked. Everyone has a different opinion, and Disney is in a lose-lose situation.

And while some people maybe had a rational discussion at guest services, I would guess there were also lots of screaming, irate people throwing the “I paid good money to be on this cruise and I’m going to get what I want the way I want it”.

 

[Dug720]

Then I have no clue how you can be on the DIS or watch any youtube video or read any travel blog, truly, honestly because of how those all generate revenue for the person.

You're supporting the very behavior you don't like just by being a DIS member. Have you ever booked a vacation using Dreams Unlimited? You'd be paying for that too. Or purchased anything with a discount code the DIS has offered such as candles?

This is totally off topic for the thread really just an odd interjection on your part about someone sharing a video. They were just clarifying it wasn't a paid for by Disney trip and if it was compensation would be a whole 'nother topic at that point.

No - I do not watch their videos or listen to their podcast. I have a travel agent who is leaps and bounds above Dreams Unlimited (who never got back to me years ago when I requested a quote - I guess a single traveler who doesn’t book suite class doesn’t warrant their attention). I get my Disney candles from my friend who has a small business and doesn’t sell through anyone but herself.

I know they get revenue from their ads and I deal with that. But I don’t support them any other way. And I am sure as heck not “subscribing” on Patreon. If that ever becomes a requirement I am out of here.

 

[Mackenzie Click-Mickelson]

A refund doesn’t necessarily mean all are treated the same. 20% refund for the 1 bedroom concierge is more money back than 20% off the interior.

I don't disagree with what you've written. What I was meaning by treating everyone the same is everyone in relation to what they paid would get a refund. Everyone would benefit as opposed to only those who could actually use the future cruise credit. You're right that a person who paid more if a flat percentage was given would make out more. It would get probably too complicated to use a tiered structure such that inside got X, verandah Y.

In the end at least people would all get something back immediately.

I deleted the customer service from my original post because I was reacting to you telling me I was tsk tsking which I did not react to positively. And in reading back i was emotional typing (which I think we all do sometime). It wasn’t relevant so I took it out.

Gotcha, yeah I wasn't meaning anything personal to you so apologies if it came off that way

I would guess there were also lots of screaming, irate people throwing the “I paid good money to be on this cruise and I’m going to get what I want the way I want it”.

That I def. agree on. It's a shame because it means those who were just going at it calmly and because they honestly felt it was unfair don't get any consideration.