

It did not go well

Link to my original post about
stolen gift card funds for context:
https://www.disboards.com/threads/new-disney-gift-card-deals-and-more.3952573/post-66474108
Support is not responsible for
any unauthorized use of your DGC and
no transaction can be disputed, even with providing the original activation receipt. Upon asking Support to escalate the issue, they said they would only open an investigation when contacted by law enforcement after I filed a police report.
I purchased the e-gift card in November
directly from
Disney Store online in preparation for our trip. It exists only in two locations: scannable from my iPhone's wallet and in a locked note on my phone for copying/pasting into the WDW app. Both are behind Face ID, 2-factor authentication, etc. The gift card is not in my e-mail (also behind 2-factor), it is not in my Disney Gift Card online account (also behind 2-factor).
I am honestly in shock. I understand that gift cards are treated like cash and I've taken every security measure possible to keep this information safe. The transaction is "WDW Merchandise Mobile Checkout". Someone used my gift card number to make purchases on property using their Disney account in their WDW app and Disney cannot help.
My
only guess is this was the first trip I used WDW's public wifi network in the parks, which I was connected to when placing mobile orders. Never again.
I'm not sure what else to do other than to
strongly caution everyone.