Yes management was made aware of the smoking, a couple of times. Did you see the post about a fire at POP century last week from someone smoking?? And yes they are the smoking and mug police!!! It is a safety and a health concern! If you are going to have a rule, enforce it, if not then don't have the rule! Don't charge me 13$ for a mug and let everyone else and their brother use their own mugs and not pay for the drinks! Just because it happens everywhere else on the property does not make it right! I don't care what resort it is, it should not happen! WDW should be doing something about it! I would think you would be mad that you are paying for someone elses drinks so you are in fact paying more money than you should be to cover the cost.
Yes there were thing I did enjoy about POP century, the bus service, the food court , the beds, the pool and bar, the theme of the resort to name a few. The smoking and the mugs (and the thin walls) were my only downfall for POP. I did not lose sleep over it (not that you would care!) but it may give a better representation of the resort to someone instead of wearing rose colored glasses, and saying everything is wonderful. This is MY personal feelings about the resort, you may not like it and that is OK with me! You are also entitled to your opinion!