No longer will use AirTran

[LilyWDW]

No one has "sided" with Airtran. People have attempted to explain how these things work. They have explained how contacting the customer doesn't always work. They have explained how you could have weather delays even if you personally don't see them. They have explained that you can, in fact, have weather AND mechanical delays mess up the same flight. They have asked for clarification on things that happened. People here tried to help... but instead they are the ones being attacked

Don't fly Airtran again if that is what you want to do. However, please realize these things can happen with ANY airline. I have had issues with Delta that really peeved me off, but it's a part of traveling in today's world.

But whatever... if someone doesn't want to take the advice from people that know about how these things work (including information from people who travel weekly and people who have intimate knowledge from a pilot), then it is what it is. Hopefully future travel goes smoother for ya.

 

[maxiesmom]

I now see how you got to 25K+ posts - by being snarky and argumentative ("Even you would realize...). Very nice. Since it appears you're familiar with the term, I'd say you definitely qualify as an AESOP. Breaking out your spelling and grammar police badge is a nice touch and always comes up from posters such as yourself.

I think this post shows who is really the snarky one.

The thing about the Transportation Board, and a lot of us who hang out here, is that we will not sugar coat anything for you. If you want the facts, and an explanation of why or maybe why something happened the way it did, we are your people. But if all you want to do is rant and rave without having facts to back you up, and then have everyone pick up their pitchforks because you had a bad experience, that is not us.

Do you want to know what is really frustrating? When people try to offer advice, and actually try to explain how things work, and they are called rude or snarky. As has been pointed out many many times, delays happen on all airlines! The OP has no way of knowing if they were lied to, and or by whom. Instead they choose to believe random comments from the food vendor, and wants to use that as proof of what a horrible airline Air Tran is. And that doesn't sound a bit over the top to you?

Would you rather fly knowing the facts of flight and dealing with airlines, or would you rather wear blinders and then when something bad happens be stuck, frustrated, and mad? Because that is what will happen if people want to believe that the OP's experience was just Air Tran being Air Tran, and could
never happen on another airline.

 

[ssawka]

Please remember too that the pilot isn't fielding 100 or more complaints and inquiries from irrate passengers! I can't imagine how tiresome it must get trying to remain calm and patient when you have umpteen passengers telling you why they need to get home NOW and there isn't anything you can do about it.

ITA, I was a waiter for many years! I know that that is not exactly the same thing, but it is an example of you being a spokesman for a company to customers. Unfortunately whenever you are in a customer service position you need to deal with customers' complaints. It goes with the territory. However, this would give me even more reason to not "toe the company line" if I know I am being asked to lie to customers, because I know it is I that will be in the line of fire when those customers try to verbally retaliate.

 

[ssawka]

Writing letters, and complaining on and on is generally pointless as these kinds of things happen all the time.

Perhaps your right when it comes to complaining to others (such as on this board), however it is every consumers right and responsability to complain to the service provider when they are dissatisfied with the service provided. It's part of being a good consumer!

 

[kaytieeldr]

I just laugh when some of you side with AirTran as if they did nothing wrong?

I know you're addressing Lily WDW, but nobody is siding with AirTran. I've never been one of their passengers and don't ever intend to be. We're just trying to explain to you why things happen, why things don't happen, and that while a food vendor may observe that their flights are delayed, he shouldn't be your relied-upon source of information.

It must be nice to live in a perfect world where all of your dreams come true and nothing every bad happens to you?

Are you aware how rude and snarky you've been toward a number of posters who've only been trying to help you by providing you with information based on years of experience?

 

[goofy4tink]

Arlrighty then...you know, I'm having my own transportation issues..both SW and WDW. And I really don't want to read this stuff. Enough of the spelling and grammatical corrections. This isn't an English class. Not one of you is perfect..not, not even you katieelder!!!
The OP had issues with AirTran. He recounted them. Have others had perfect flights with AirTran? Sure. But others haven't. All we can do is to report our experiences to the best of our abilities. People have different expectations. There is not one perfect airline out there..not one. Please use good manners when discussing other's posts. I am seeing some decided lack of politeness here...and believe me, with me being in WDW, I'm already seeing a ton of nastiness and 'me first' stuff going on.
This thread is closed.