robinb
DIS veteran
- Joined
- Aug 29, 1999
- Messages
- 44,620
I learned that way too late in my "career" of cable/satellite purchasing. I was with DirectTV for nearly 10 years and finally called them and asked for them to give me a break. They refused to give me the same deal as new customers even though I had never asked for a break before. I changed to Dish and about 2 weeks later got a "Come back! We miss you!" postcard with the the same deal as new customers. Too late!Want to get the 'deal' price again? Take a look around at competitor's offers like DirectTV or whatever is popular in your area and find out current promotions for new customers. Then call your cable and ask what you need to do to end service, they will ask why. Tell them you have an appointment set up in a couple week to switch providers. They'll offer you a better deal
Normally I don't play lowballing games but it's self-preservation here. Thru the years with cable, it was shocking when my year contract was up and they'd switch me back to 'normal' pricing. The last time (don't have cable anymore) my bill went from somewhere around $150/month for triple play to $285. We paid that for months before we got around to calling to renegotiate. I don't mind an increase but they get carried away!
Short cut for renegotiating: tell them you're switching.
I will certainly tell them that I plan on changing and will follow through if they don't help me out.