DangerMouse
Dangerously Addicted to Disneyland
- Joined
- Dec 11, 2006
- Messages
- 7,600
Because Hojo isn't able to take care of fundametal questions about thier service.
Why is their normal point of contact missing?
Lorealle has only been the "point of contact" for the Disboards for the last few years. Prior to that it was Willie Simpson, and prior to that there was no online point of contact.
I don't think the HoJo owes anyone an explanation of what is going on with Lorealle. Certainly there are some privacy issues here. As someone who has personally met and spent time with Lorealle in the parks, I wish her well, but I don't expect her employment status to be public information.
As far as fundamental questions about their service, I think Jonathan has been stepping up quite well with addressing questions that arise both on Facebook and here on the Dis (and possibly other fan sites as well). I don't know of any other general managers of DLR area hotels that are providing this extra level of service.