HELP! Reservations and tickets problem

[JJsmama]

Hi everybody. I need your advice fast!

We are arriving at Disney in 2 days. We booked into ASM for 2 nights like 8 months ago and I reconfirmed our reservation a couple times since then. I booked it using the WDW official reservations website.

I tried to called yesterday to order UPH at the advance price. First of all, no way to get advance ticket price and pay with Disney dollars from Disney Visa.

Second, they put me on hold FOREVER today and yesterday and finally said there is no way to get the tickets attached to my reservation. SO, I'll have to pay the extra money when we get there!! And waste time in line!!

SO angry! I told them I chose to be a resort guest for the UPH. RUDE Guest Service man said to me, "Since you chose not to book a package, we can't do it. " (So, unless you have money to pay extra for stupid 'extras', we won't help you.

Then he said, "Did you ever think to call earlier to check on these tickets?"

WHY should I have??

I'm so mad! I have wasted so much time on this PLUS the long distance on my cell phone. Man said he would call me back in a couple hours.

Should I ask for some conpensation? I am embarrassed to ask, but this doesn't seem like the "Magic" to me!

 

[GAIL HAYDEN]

Everyone gets put on hold and it often seems like forever.
you cannot pay cash over the phone, so, why would you think you could pay with Disney Dollars? I am a bit confused about that one. Are the Disney Dollars attached to the credit line of your visa or do you physically have them?
As to compensation? Why, because someone was rude to you?
I would be a rich person if I could be compensated for every time that happened to me. I would mention that you thought the guy was rude, but, don't expect anything except an apology.

Did he actually say :

So, unless you have money to pay extra for stupid 'extras', we won't help you.

or was that your assumption of what he meant.

I was not on the phone with you, I did not hear the entire conversation, but, I don't find the question about thinking about the tickets earlier untoward.

I would go here to see if you can find another angle to the ticket problem. http://wdwig.com/ticket.htm There are, btw, advantages to purchasing the tickets when you get there, like dropping the day of arrival or departure.

 

[JJsmama]

Update:

Guest services called me back and said that:

They apologized

Yes, I was right. The information on their website IS wrong--this is an existing problem, they thought it had been fixed, they contacted the internet writer to have the information about UPH rewritten on the WDW website.

Thank you for pointing it out

I can buy my UPH at my hotel when I get there and they have credited my room reservation the difference in the amount of buying them at advance purchase and upon check-in.

I said, Great, thanks!

ABout using the Disney Reward debit card over the phone;
I was told you can't do this by one reservationist, but by another told that yes, you can, some reservationists just don't know about it yet.