Would like some clarity on the rental situation

[airjay75]

I would be tempted to say something like, well, I wouldn't call them friends, more like acquaintances of mine whom I've decided to let them use some of my points since I won't be able to use them this year. If pressed more, I'd probably say, well, I'm very familiar with the personal use conditions of our membership, and I am happy to assure you that this complies with those terms - this absolutely falls within the definition of personal use in our DVC governing documents. But, I do really appreciate that you're trying to make sure I'm not renting commercially.

I would stay away from expressing frustration or unhappiness with their questions. In my experience, overwhelming them with positive reassurance and maybe a few chuckles will keep the tone down and make everyone feel happy when the call ends . Then, if you want to separately complain by e-mail, well, go for it.

 

[byurick]

There's people on this website that literally rent out thousands of points per year, if they aren't getting in trouble neither are you. Next time just say it's a friend you are renting to and leave it at that.

 

[tx911]

There's people on this website that literally rent out thousands of points per year, if they aren't getting in trouble neither are you. Next time just say it's a friend you are renting to and leave it at that.

Ain’t that the truth?

 

[Wedgeout]

Here is how I look at that “box”, or if was questioned. Any reservation I make is for personal use. I personally decide who is lead on any reservation.

As far as relationship. If Disney cast members can call me “friend”, anybody I associate with is now my “friend”.

Haven’t had the opportunity to rent yet but if I did..it’s personal use. (They only have the power to prove otherwise).

 

[DCL58]

Have had to call member services to merge a couple reservations recently. Had to confirm that the reservations were for personal use. I asked the girl did she not see my name on both reservations? If my name is on the reservation, it is indeed for personal use.

Not a fan of all these new questions.

 

[Genie+]

Are we not all 6 degrees from Kevin Bacon? Just one big circle of friends here on the pale blue dot anyway.

DVC remembered to mention friends and family in their description of personal use. When mentioning patterns of commercial activity they neglected to include friends who pay for the privilege of using your membership.

 

[Girlstar30]

This is what I would answer:

I appreciate your help with the matter and I understand you're asking because DVC is trying to identify and stop commercial renting.
However, my reservation is for personal use, as defined in my resort Public Offering Statement and by DVC rules. I do not appreciate you asking to explain who my guests are and if you insist I'll have to ask to continue this conversation with a manager.

I do not like to lie, even white lies and I understand the OP frustration.
My frustration comes from the fact they look to be harassing normal members while businesses with thousands and thousands of points continue without a itch.

Thank you, I screenshotted this, I love the straightforward, assertive answer.

I feel exactly like you, I just dont feel comfortable lying about something that theyre making people attest too. Maybe im taking it too serious, but if this is their way of cracking down and im lying then its like im lying to get away with something thats allowed, I just cant wrap my brain around it

 

[Girlstar30]

I would be tempted to say something like, well, I wouldn't call them friends, more like acquaintances of mine whom I've decided to let them use some of my points since I won't be able to use them this year. If pressed more, I'd probably say, well, I'm very familiar with the personal use conditions of our membership, and I am happy to assure you that this complies with those terms - this absolutely falls within the definition of personal use in our DVC governing documents. But, I do really appreciate that you're trying to make sure I'm not renting commercially.

I would stay away from expressing frustration or unhappiness with their questions. In my experience, overwhelming them with positive reassurance and maybe a few chuckles will keep the tone down and make everyone feel happy when the call ends . Then, if you want to separately complain by e-mail, well, go for it.

You have a very nice way with words I have noticed that diffuses situations and is very pleasant.

Now that its over, my initial instinct is to be on edge and blow up if it happens again and that doesnt help anyone

Screenshotted this too.

 

[Girlstar30]

Here is how I look at that “box”, or if was questioned. Any reservation I make is for personal use. I personally decide who is lead on any reservation.

As far as relationship. If Disney cast members can call me “friend”, anybody I associate with is now my “friend”.

Haven’t had the opportunity to rent yet but if I did..it’s personal use. (They only have the power to prove otherwise).

I should have asked her why it matters to her really and then asked her to name who are her friends and family

 

[Girlstar30]

Have had to call member services to merge a couple reservations recently. Had to confirm that the reservations were for personal use. I asked the girl did she not see my name on both reservations? If my name is on the reservation, it is indeed for personal use.

Not a fan of all these new questions.

I noticed some of them point out that youre on the reservation but they have to ask anyways. I'm sure a lot of them are annoyed by this too. I certainly would be if I were a cm. Same with housekeeping and the whole having to check the rooms daily.

 

[Girlstar30]

Are we not all 6 degrees from Kevin Bacon? Just one big circle of friends here on the pale blue dot anyway.

DVC remembered to mention friends and family in their description of personal use. When mentioning patterns of commercial activity they neglected to include friends who pay for the privilege of using your membership.

Anyone giving me $$ is a great friend indeed

 

[Cyberc1978]

Here is how I look at that “box”, or if was questioned. Any reservation I make is for personal use. I personally decide who is lead on any reservation.

As far as relationship. If Disney cast members can call me “friend”, anybody I associate with is now my “friend”.

Haven’t had the opportunity to rent yet but if I did..it’s personal use. (They only have the power to prove otherwise).

I thought that everyone on the big internet is friends, friends that I haven’t met yet

 

[Simba's Mom]

Did they share the results the survey?

Yes-that's how I knew that the members had overwhelmingly not wanted it. Not so smart of DVC to share the true results of the survey. If they'd just said "We've listened to our members, who overwhelmingly want this pool slide, so that's why we're building it."

 

[VGCgroupie]

Yes-that's how I knew that the members had overwhelmingly not wanted it. Not so smart of DVC to share the true results of the survey. If they'd just said "We've listened to our members, who overwhelmingly want this pool slide, so that's why we're building it."

Wow. I honestly thought you were going to say no. That is crazy they would share that a majority didnt want it then just do it.

 

[MyDogTink]

I dislike how there is no consistency across MS. It’s constant forum shopping to get different answers to the same question or different questions from various CMs for the same issue. I’m sure if you called tomorrow and connected with a different CM, the treatment would have been different.

I’m sorry you endured that and I agree with @VGCgroupie, I’d at least call your guide and remind the guide that you are in your recission period and this badgering from MS who is inadequately trained is not sitting well.

 

[cruisehopeful]

I'm not sure if I ever mentioned this, but when I booked a cruise through MS with my points, they did ask me if it was for personal use. My husband and I own all the points and we're the only people on the cruise. It absolutely threw me for a loop when she asked. It's such a far out in left field question that even I stumbled trying to answer it. I think they are required to ask it, even if it's completely ridiculous.

 

[Girlstar30]

I dislike how there is no consistency across MS. It’s constant forum shopping to get different answers to the same question or different questions from various CMs for the same issue. I’m sure if you called tomorrow and connected with a different CM, the treatment would have been different.

I’m sorry you endured that and I agree with @VGCgroupie, I’d at least call your guide and remind the guide that you are in your recission period and this badgering from MS who is inadequately trained is not sitting well.

This actually happened two hours later with another reservation i had booked for another guest. I was dreading calling but I had to so I called and they were totally cool and didnt ask me anything.

I also hate the whole "it depends on who you get." That is MS. It already sucks not being able to go to Fl this year.

 

[ngl]

Have had to call member services to merge a couple reservations recently. Had to confirm that the reservations were for personal use. I asked the girl did she not see my name on both reservations? If my name is on the reservation, it is indeed for personal use.

Not a fan of all these new questions.

Same. I was merging my own reservations via online chat and was asked this same question via chat. We typically use all our points so was wondering if I missed some change recently about renting them out.

 

[Girlstar30]

I'm not sure if I ever mentioned this, but when I booked a cruise through MS with my points, they did ask me if it was for personal use. My husband and I own all the points and we're the only people on the cruise. It absolutely threw me for a loop when she asked. It's such a far out in left field question that even I stumbled trying to answer it. I think they are required to ask it, even if it's completely ridiculous.

They are and its ridiculous. I think they want to pound it in our heads One day i may flip out if I am asked that question for years

 

[Brianstl]

Next time just tell them it is a rental. It isn’t a violation to rent out every once in a while and the Home Resort Rules and Regulations state you are supposed to inform them when you rent. Don’t give them a reason to find a rule you violated just trying to avoid confirming you did something completely within the rules.