Cruise and Theme Park Operational Updates due to Coronavirus

[Mit88]

I actually think they did. Whether it was their fault or not, they were not giving AP holders what they paid for. It’s nice they did it proactively, but they owed AP holders either a refund or replacement of days lost.

I agree, they had to do something. But it could have easily been less than an extension period or partial refund. They’re now giving people that had passes that expired in March and had no intention of using it again before expiring they opportunity to come back down and use it if they can/want to.

 

[cakebaker]

I agree, they had to do something. But it could have easily been less than an extension period or partial refund. They’re now giving people that had passes that expired in March and had no intention of using it again before expiring they opportunity to come back down and use it if they can/want to.

I don’t believe you get the additional days beyond when your AP expires. If it expired in March you really aren’t getting a great deal and that affects a very small percentage.

On the opposite end, you have people like me. I have a voucher I was going to activate on my trip that was scheduled to start the day after they closed. No added days for me. Everyone else in my family has AP’s that expire in late summer. So they do get the extension/ refund. I’m not complaining, I’m not entitled to them, just saying if they’d pushed that closing just 1 week......

 

[orangetree]

I wonder what they'll do for folks who moved? IE say you got your AP while you lived in New York, but you moved to Florida 8 months ago. I definitely feel bad for the CMs on the phone trying to manage all of this with as little information as we have

 

[DGsAtBLT]

The AP clock should only start when the parks are open for everyone. Playing prejudice when it comes to where people live, and their money is a dicey game to play.

It could be quite some time after the parks open that international AP's can actually get into the country. If parks are operating as normal they can't really put everyone on hold for those people.

That said I'm glad they've given the two options they have for APs, but I hope they will be willing to work with guests on an individual level who are in more unique situations.

 

[Mit88]

I don’t believe you get the additional days beyond when your AP expires. If it expired in March you really aren’t getting a great deal and that affects a very small percentage.

On the opposite end, you have people like me. I have a voucher I was going to activate on my trip that was scheduled to start the day after they closed. No added days for me. Everyone else in my family has AP’s that expire in late summer. So they do get the extension/ refund. I’m not complaining, I’m not entitled to them, just saying if they’d pushed that closing just 1 week......

Mine expires in October, and I have 2 trips planned before then, the latter of which coincides with my current expiration, so I’m just going to opt for the refund and use it to renew. But if I’m missing out on one of those trips just because of where I live, I’m more inclined to take the refund, pocket it and not worry about planning my future trips

 

[mattpeto]

Nothing new here, but even the media prepping the masses.

https://www.usatoday.com/videos/tra...t-could-look-like-after-reopening/3053137001/
Disney World, Disneyland: What parks could look like after reopening

 

[cakebaker]

Mine expires in October, and I have 2 trips planned before then, the latter of which coincides with my current expiration, so I’m just going to opt for the refund and use it to renew. But if I’m missing out on one of those trips just because of where I live, I’m more inclined to take the refund, pocket it and not worry about planning my future trips

My family is debating whether to refund or take the extension. If they open in time for our June 27th trip, they'll probably take the refund as they wouldn't be returning to use those days. If not, they'd extend. So it's wait and see for them. Our dates never match because I go a lot more than them and don't usually skip a renewal. It just timed out right when the new prices came out months ago that I could let it expire and go with a voucher from Sam's at the old price. I never thought it would be this long before I'd activate it though.

 

[kymom99]

I’m happy about airlines requiring it. Makes me feel better about flying in the near future.

Yep it makes total sense in an airplane. people are packed in tight for several hours.

 

[SwirlTheCitrus]

I wonder what they'll do for folks who moved? IE say you got your AP while you lived in New York, but you moved to Florida 8 months ago. I definitely feel bad for the CMs on the phone trying to manage all of this with as little information as we have

I don't think it'll make any difference when you're trying to get into the parks-- it's the State of Florida asking for the 14-day quarantine, not Disney parks.

 

[Jroceagles]

I don't think it'll make any difference when you're trying to get into the parks-- it's the State of Florida asking for the 14-day quarantine, not Disney parks.

I would think that 14 day quarantine would be lifted by June maybe July at the latest.

 

[Runnsally]

I actually think they did. Whether it was their fault or not, they were not giving AP holders what they paid for. It’s nice they did it proactively, but they owed AP holders either a refund or replacement of days lost.

As a comparison, we bought annual passes for the new NY Legoland - initially slated to open this summer. Opening delayed until Summer 2021 (if Merlin actually survives that long), but Legoland won’t refund the cost of the annual passes. They’ve only offered to make them valid for the year the park actually opens.

 

[cakebaker]

As a comparison, we bought annual passes for the new NY Legoland - initially slated to open this summer. Opening delayed until Summer 2021 (if Merlin actually survives that long), but Legoland won’t refund the cost of the annual passes. They’ve only offered to make them valid for the year the park actually opens.

I’d be pretty unhappy about that. They get to keep your money for a year and who knows if you’ll even want an AP a year later.

 

[gottalovepluto]

Right, but a soft opening wouldn’t start the clock on AP’s.

We hope

 

[jlwhitney]

As a comparison, we bought annual passes for the new NY Legoland - initially slated to open this summer. Opening delayed until Summer 2021 (if Merlin actually survives that long), but Legoland won’t refund the cost of the annual passes. They’ve only offered to make them valid for the year the park actually opens.

Do you think Merlin will go out of buisness and the park won't open?

 

[gottalovepluto]

I don’t believe you get the additional days beyond when your AP expires. If it expired in March you really aren’t getting a great deal and that affects a very small percentage.

On the opposite end, you have people like me. I have a voucher I was going to activate on my trip that was scheduled to start the day after they closed. No added days for me. Everyone else in my family has AP’s that expire in late summer. So they do get the extension/ refund. I’m not complaining, I’m not entitled to them, just saying if they’d pushed that closing just 1 week......

Disney has told people both they will have the extension offer and they will not. Disney AP services is a circus right now. Darn freaking straight I will raise hell if all the other AP holders get an extension but I don’t because of the when mine expired.

Personally I think they need to get their IT ducks lined up and it will process the extensions for everyone so I’m not even bothering to pester Disney until we have an opening date. In the meantime phone CMs are being phone CMs and handing out bad info like candy at a Halloween party.

 

[gottalovepluto]

As a comparison, we bought annual passes for the new NY Legoland - initially slated to open this summer. Opening delayed until Summer 2021 (if Merlin actually survives that long), but Legoland won’t refund the cost of the annual passes. They’ve only offered to make them valid for the year the park actually opens.

I’d file a cc dispute in your case. You only have like 6 months from date of purchase for that FYI so by making everyone wait the consumers are giving up their right to dispute the purchase...

 

[The Pho]

Do you think Merlin will go out of buisness and the park won't open?

Concerns have been raised on their future recently.

https://www.thetimes.co.uk/article/legoland-owner-sounds-the-alarm-over-its-future-ms6b6kh8z
But Merlin did also change ownership hands recently to the Lego (Kristiansen) family. I think that puts them in much more stable hands than a few other park chains.

 

[Runnsally]

Concerns have been raised on their future recently.

https://www.thetimes.co.uk/article/legoland-owner-sounds-the-alarm-over-its-future-ms6b6kh8z
But Merlin did also change ownership hands recently to the Lego (Kristiansen) family. I think that puts them in much more stable hands than a few other park chains.

And the NY Park is pretty far along although I could see them scrapping the hotel for now..

 

[LSUmiss]

I’m confused. This is not new. It has been in place since the restrictions were put in place for travelers from Louisiana, New York, New Jersey or Connecticut. There’s been checkpoints set on the highways into FL from GA and AL. @yulilin3 is the new part that it was extended?

“Drivers and their passengers coming from Louisiana, New York, New Jersey or Connecticut will be required to fill out a “traveler form” at the checkpoint that includes their contact information and the details of their trip. They will also be required to stay isolated for the first 14 days they are in the state. If their visit is shorter than that, they have to stay isolated the entire time, according to a DOT news release.”

Yes it’s new that it was extended & on the same day that TX cancelled their restrictions for ppl coming from Louisiana. So that’s why I think it’s obnoxious. There are states with more cases per capita that aren’t on the list too.

 

[Mit88]

As a comparison, we bought annual passes for the new NY Legoland - initially slated to open this summer. Opening delayed until Summer 2021 (if Merlin actually survives that long), but Legoland won’t refund the cost of the annual passes. They’ve only offered to make them valid for the year the park actually opens.

At least that pass is only like $100, or I think it was under $100 for the season pass for a little while. Still money that they shouldn’t be withholding from you. I live 20 minutes from where the park is, their residents are still not happy about it being built lol