A Ton! Of reservations just opened up Nov-Dec!

[gottalovepluto]

I would call but Im a teacher and on my planning period then about to vote Lol

Phone CMs are NOTORIOUSLY inaccurate. And Disney is not bound by anything they tell you. Voting is a much better use of your time!

 

[gottalovepluto]

Well then how do you think Disney will handle this mess they made then? Just cancel resevertions ? I had ones before and I changed my times today

IMHO yep. sucks to be us. #2020

 

[laurenambermc]

I called while the system was still down earlier and was also assured that anything I had a confirmation for was good to go. CM wouldn’t speculate on whether capacity was increasing or that the availability had been held back... just that things are constantly changing.

 

[Azziefan]

I called while the system was still down earlier and was also assured that anything I had a confirmation for was good to go. CM wouldn’t speculate on whether capacity was increasing or that the availability had been held back... just that things are constantly changing.

Is the system back up now

 

[Azziefan]

Is the system back up now

 

[lorileahb]

Poor Phone CMs! Technical glitch not their fault, and they are now the point of contact for the chaos of resolution. I'm not a very patient person, but I'm going to give it all I've got to just chill for a bit...

 

[skeeter31]

Is the system back up now

No. It’ll be down probably the rest of the day, if not longer, while they sort this out.

And remember, nothing you are told on the phone by a call center rep will 100% be honored by Disney. More than likely, Disney will just blanket cancel all of these reservations today unfortunately.

 

[skeeter31]

Poor Phone CMs! Technical glitch not their fault, and they are now the point of contact for the chaos of resolution. I'm not a very patient person, but I'm going to give it all I've got to just chill for a bit...

Yes. Please try not to call. Disney is advising their CMs to not access the reservation system while IT is working on this. So by calling you are only going to prolong the issue. Phone center CMs won’t know any more than us at this point.

 

[Azziefan]

Yes. Please try not to call. Disney is advising their CMs to not access the reservation system while IT is working on this. So by calling you are only going to prolong the issue. Phone center CMs won’t know any more than us at this point.

People have a right to call lol

 

[Azziefan]

Y’all do realize the statement they are saying Disney made is saying they’re goin to try to accommodate the reservations too?

 

[skeeter31]

People have a right to call lol

Of course they have a right to call, I’m just pointing out that nothing can or will be resolved right now. The entire reservation computer system is offline for guests and CMs, and the phone center CMs know no more than us right now. Best course of action is going to be to wait a day or so and see what statements Disney puts out.

 

[Azziefan]

Of course they have a right to call, I’m just pointing out that nothing can or will be resolved right now. The entire reservation computer system is offline for guests and CMs, and the phone center CMs know no more than us right now. Best course of action is going to be to wait a day or so and see what statements Disney puts out.

You just said don’t call

 

[Cliffside]

Anxiously awaiting any news ...since the reservations I made today are for my DD for tomorrow who is celebrating her 21st birthday

 

[skeeter31]

Y’all do realize the statement they are saying Disney made is saying they’re goin to try to accommodate the reservations too?

Yes, the statement said they would try after looking into the situation. Apparently the system updated overnight and this morning dining locations opened up from just under 50% capacity to 100% capacity. If some of those restaurants booked to 100% in the short time ADRs were open this morning, there is NO way Disney can honor them all. It’s going to be a case by case basis and I bet Disney will take into account whether people cancelled other reservations to make new ones. But not all reservations are going to be kept. It’s just impossible.

 

[maryj11]

Oh so all reservations made today will be cancelled This is a mess!

 

[skeeter31]

You just said don’t call

I said please try not to call. I didn’t say don’t call under any circumstances. I know people will still call regardless, I’m just trying to get work out that there won’t be any help available if people do call at this time.

 

[lorileahb]

Anxiously awaiting any news ...since the reservations I made today are for my DD for tomorrow who is celebrating her 21st birthday

Good thoughts!!! And, Happy Birthday - hope tomorrow is amazing for her!

 

[Cliffside]

Good thoughts!!!

I kind of felt it was too good to be true
I wish I hadn’t told my DD..she was really excited when I told her about the reservations..and one was a time change and I canceled the other one...

 

[Befferk]

Best course of action is going to be to wait a day or so and see what statements Disney puts out.

I can obviously wait to call because I'm not going for a while, but there are a fair amount of people who these reservations start tomorrow already for.

I'm honestly curious how many people were actually able to book given the time frame of it all.

 

[HikingFam]

Dealing with them on a case by case basis sounds like it’s going to take forever! I have 2 ADRs per day for Thanksgiving week and Christmas week, and almost all of them were tweaked this morning. I can’t imagine how long it would take for them to assess each individual time slot/restaurant....which is why my money is on them cancelling them all (leaving me with QS, I guess).