Costco Park Hopper

[VGCgroupie]

Don't they have the serial numbers of the tickets they sold you? Even if you missed out on the $30 food card you could still load the tickets onto your account. I would be PISSED!!!!

It seems it one of those Costco doesn't know anything scenarios. So they sent to another dept that will contact me. Im not holding my breath on that one. Im waiting for UPS to call me back (wait time was 102 minutes!) I want to understand how they lost it.

 

[VGCgroupie]

Costco did contact me and are looking into it. If they can’t send new ones then I’m pushing for a credit of the amount it would cost me to buy the tickets. The days I’m going plus the $30 dining credit would be $822!

 

[twodogs]

Costco did contact me and are looking into it. If they can’t send new ones then I’m pushing for a credit of the amount it would cost me to buy the tickets. The days I’m going plus the $30 dining credit would be $822!

I would think they could just ship you one from one of the stores that has them on the West coast? I know that is not typical for Costco to ship something from a store, but in this case, since these were only online one day (and there was a shipping snafu that was out of your control), that they could do that.

 

[VGCgroupie]

I would think they could just ship you one from one of the stores that has them on the West coast? I know that is not typical for Costco to ship something from a store, but in this case, since these were only online one day (and there was a shipping snafu that was out of your control), that they could do that.

I hope they can if they say the vendor has no more to ship. I did ask if Costco shipped these or the vendor due to the odd choice of express shipping on 5 individual packages. They confirmed all online orders were shipped from the vendor. I happen to live in a state they decided to skip even though all states surrounding me has them in store, so online order was my only option.

 

[cruisehopeful]

It seems it one of those Costco doesn't know anything scenarios. So they sent to another dept that will contact me. Im not holding my breath on that one. Im waiting for UPS to call me back (wait time was 102 minutes!) I want to understand how they lost it.

Depending on how it goes with Costco, you might want to call Disneyland ticketing. Not the same situation, but I bought an inactive EGift certificate from Costco last year. When I called Costco, they said they couldn't give me a refund. I took it up the chain and it was never going to be refunded by Costco. I ended up calling Disney gift card services and they were able to fix it for me. However, I had an actual gift card # and pin that they were able to look up. I realize that you don't have any numbers that can be looked up.

 

[VGCgroupie]

Depending on how it goes with Costco, you might want to call Disneyland ticketing. Not the same situation, but I bought an inactive EGift certificate from Costco last year. When I called Costco, they said they couldn't give me a refund. I took it up the chain and it was never going to be refunded by Costco. I ended up calling Disney gift card services and they were able to fix it for me. However, I had an actual gift card # and pin that they were able to look up. I realize that you don't have any numbers that can be looked up.

That really isnt good they didn't do anything for you, but Im glad Disney came through for you. I hope Costco does come through and do something. I love Costco so much and don't want to have to stop going there due to poor service. I actually wonder who the vendor is... I hope its Disney

 

[Diana ZP]

I purchased mine on Saturday...there had been a big display of them a week prior, but Saturday there was only 12. When I checked out at the self check out they brought me the 3 cards in an envelope and told me I had gotten the last 3 they had in the store! I have never done this before so I am hoping it all works. All of the employees there cheered for me and offered to go if I needed travelers!

 

[disneychrista]

That really isnt good they didn't do anything for you, but Im glad Disney came through for you. I hope Costco does come through and do something. I love Costco so much and don't want to have to stop going there due to poor service. I actually wonder who the vendor is... I hope its Disney

Any update @VCgroupie?


I saw the instore display this weekend when I went to Costco with a friend. It was very tempting but the only time I could go while they are valid is when it's a small world is typically closed for the overlay. And since that is one of the reason I want to go, it just isn't going to happen for me.

 

[VGCgroupie]

Any update @VCgroupie?


I saw the instore display this weekend when I went to Costco with a friend. It was very tempting but the only time I could go while they are valid is when it's a small world is typically closed for the overlay. And since that is one of the reason I want to go, it just isn't going to happen for me.

I actually just got a phone call about 30 minutes ago. She said I should have a replacement by Thursday. This is the 2nd call and they have been very accommodating so far. I am pleased.

 

[disneychrista]

I actually just got a phone call about 30 minutes ago. She said I should have a replacement by Thursday. This is the 2nd call and they have been very accommodating so far. I am pleased.

That is great to hear it.

 

[VGCgroupie]

So Costco just called me again. She said the replacement was issued a tracking number today after the claim with UPS was successfully filed, she was calling to tell me the original missing package suddenly shows out for delivery today. What a coincidence. Hoping it arrives today untampered with.

Update: It arrived and it uploaded and is good to go.

 

[twodogs]

So Costco just called me again. She said the replacement was issued a tracking number today after the claim with UPS was successfully filed, she was calling to tell me the original missing package suddenly shows out for delivery today. What a coincidence. Hoping it arrive today untampered with.

Update: It arrived and it uploaded and is good to go.

SO happy that your ticket made it to you! And also good to know that Costco was going to make it right, either way. Have a great trip!

 

[VGCgroupie]

SO happy that your ticket made it to you! And also good to know that Costco was going to make it right, either way. Have a great trip!

Thanks!