WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[Krandor]

DVC so I have wait until they cancel so the points will go back to my account instead of going in holding (which has to be used in a certain amount of time)

Points are not going into holding right now.

 

[imjustafatkid]

DVC so I have wait until they cancel so the points will go back to my account instead of going in holding (which has to be used in a certain amount of time)

Oh gotcha. DVC here also. We'll reschedule if we have to, but would prefer to go as planned. I'm pretty sure it's going to go the way you want though.

 

[Meriweather]

Points are not going into holding right now.

Really.....I thought I read they did unless Disney cancelled the reservations.
That's good to know, I don't want to call unless I have to so I am hoping they will cancel and just erase everything. I'll keep an eye on it

 

[Krandor]

Really.....I thought I read they did unless Disney cancelled the reservations.
That's good to know, I don't want to call unless I have to so I am hoping they will cancel and just erase everything. I'll keep an eye on it

This is what is says oon the DVC site. The second setence is the key.

"Vacation Points returned due to a cancellation of a Resort reservation will not be placed in a holding account and will be returned to the current Use Year. This applies to all reservations checking in within the next 30 days."

 

[MMSM]

But if it’s during closure can you still roll them over for next use year?

 

[DisneyWishes14]

Thank you for everyone that replied to my post. I can't contact the travel agent directly, because I'm not in charge. Just looking for some clarity, because we and the other families have a lot of money out for this trip.

I totally understand your frustration. I hope your situation is resolved soon.

 

[Meriweather]

This is what is says oon the DVC site. The second setence is the key.

"Vacation Points returned due to a cancellation of a Resort reservation will not be placed in a holding account and will be returned to the current Use Year. This applies to all reservations checking in within the next 30 days."

I did see that. It is dated March 31......so 30 days is the end of April

 

[squirk]

Idk where you read it, but as of now they have not canceled our May 23 resort reservation or any of , our DVC reservation, or our dining reservations. Flights are still good to go also-cheaper though.

Same for me - May 23 arrival at Treehouses still active in MDE, as are all FPs and dining. Everything looks normal, at least right now.

 

[BridgetR3]

We are also still holding onto our late May reservation for senior trip in hopes that we get to go even if it's just for some pool time and restaurants. *hoping for pixie dust but planning to reschedule*

 

[GeorgiaHoo]

Idk where you read it, but as of now they have not canceled our May 23 resort reservation or any of , our DVC reservation, or our dining reservations. Flights are still good to go also-cheaper though.

And maybe I was thinking of the fact that Universal announced they are closed through "at least May 31." There's been so much info just not sure.

 

[wdw_dine_junkie]

Just got an email that my May dates are impacted by the closure. May 6-10 was our reservation at Ft Wilderness

 

[karen4546]

Just got an email that my May dates are impacted by the closure. May 6-10 was our reservation at Ft Wilderness

I'm sorry about your reservation. Did this come from WDW communications?

 

[wdw_dine_junkie]

I'm sorry about your reservation. Did this come from WDW communications?

Yes it did. I have made a backup reservation in June, fingers crossed. The offer won't apply to us, I highlighted the campsite exclusion in the terms at the bottom.

Here is the whole text (sorry this will be long):

From: disneydestinations@visit.disneydestinations.com

Important: Disney Resort Hotel Closures

In keeping with our focus on the well-being of our Guests and Cast Members during these rapidly changing times, Disney Resort hotels and theme parks at Walt Disney World Resort are currently closed until further notice.

Your upcoming travel dates are impacted by these closures. You have the option to modify or cancel your Disney Resorthotel reservation or Walt Disney Travel Company package up to your original check-in date. If no action is taken, we will process any refund due to your original form of payment if a payment had been made. If you did not book through Disney directly, please contact your Travel Professional. Note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as nonrefundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.

Enjoy a special summer offer
Because your Walt Disney World reservation is affected, you’re invited to reschedule a magical vacation and take advantage of a special package offer. After all, summertime is the perfect time to make the kind of cherished memories that we all need—now more than ever.

Get a FREE dining plan
when you purchase a non-discounted Walt Disney Travel Co.package that includes Theme Park tickets and accommodations at a select Disney Resort hotel.

Valid for arrivals June 1–September 30, 2020.
Book through May 31.

This offer is valid only for Guests who previously booked a vacation package or room reservation to stay at a Disney Resort hotel at Walt Disney World Resort for travel dates March 16 to May 31, 2020.

Offer not valid for reservations canceled before March 1, 2020.

This offer is subject to availability. Length-of-stay requirements may apply. Everyone in the same room must be on the same package. Theme Park tickets valid for admission beginning on date of check-in and must be used within a limited period of time, depending on length of stay and ticket type. Visit DisneyWorld.com/usage for more details. See Important Detailsbelow.

Call (407) 939-4251 or your Travel Professional to learn more or book.

Rest assured, we will continue to monitor the situation and make timely decisions based on expert guidance. For the latest information, please visit DisneyWorld.com/Updates.

We thank you for your continued understanding, and we hope to see ya this summer!

IMPORTANT DETAILS
Cannot be combined with any other discount or promotion. Advance reservation required. Offer excludes campsites. Dining plan excludes gratuities. Some Table-Service restaurants may have limited or no availability at time of package purchase. Children ages 3–9 must choose from the children’s menu, if available. Walt Disney Travel Company CST#1022229-50

 

[ryman471]

If you just now got this and it still says can start booking June 1st, they must still think they have a decent fighting chance to open June 1st, just a lot of restrictions i am guessing.

 

[indylaw99]

I'm so confused why they are offering this special deal to encourage people to rebook for starting June 1 if there is absolutely no way they are going to open up everything by then. Aren't they just creating more work and more disappointment by not only making everyone think they will get to go this summer but also offering them the free dining? I can understand why they did it at the very start when they were super optimistic that things would be "normal" by June 1, but now they just have even more reservations that are going to need to be cancelled or moved in the next couple of months if they don't open June 1.

I know none of us has any answers, but it will be interesting to see if they continue to offer this special deal once May gets here. We have a reservation for starting Memorial Day for DVC but also a backup reservation for July. And we just bought annual passes in February but haven't activated them. So we won't get any of the emails like the one above about the special deals. I appreciate the people posting them because they might give us a little insight as we see them changing (or not!).

 

[DebbieB]

But if it’s during closure can you still roll them over for next use year?

Depends. Banking windows and point expirations haven’t changed.

 

[eleven24]

I think a bigger question is SHOULD the parks reopen, what mitigation efforts are you willing to accept and still keep your reservation? Have a July 10th reservation for my son and I for our annual visit - this time being more special as he's graduating HS and entering college with a desire to be an Imagineer.

Obviously the first consideration is the risk of contracting the virus considering there will still be no vaccine. But from a Disney park experience perspective, part of the experience IS booking FP's, strategizing the wait lines, talking to people in line, talking to people while dining... the whole experience will likely be dramatically different. Even how we strategize to beat the heat makes for part of our experience. Having to do all of that while wearing a mask in 95 degree heat?

At what point, even if Disney Parks open does it become a "let's just wait until next year" decision?

 

[yulilin3]

I think a bigger question is SHOULD the parks reopen, what mitigation efforts are you willing to accept and still keep your reservation? Have a July 10th reservation for my son and I for our annual visit - this time being more special as he's graduating HS and entering college with a desire to be an Imagineer.

Obviously the first consideration is the risk of contracting the virus considering there will still be no vaccine. But from a Disney park experience perspective, part of the experience IS booking FP's, strategizing the wait lines, talking to people in line, talking to people while dining... the whole experience will likely be dramatically different. Even how we strategize to beat the heat makes for part of our experience. Having to do all of that while wearing a mask in 95 degree heat?

At what point, even if Disney Parks open does it become a "let's just wait until next year" decision?

This type of post belongs over on the news and rumors forum.
This thread is for wdw announcements/ facts and not conjecture of what might happen

 

[SMRT-1]

Just got a cancellation email from Disney for my 5/8 Villains After Hours tickets. They still show up in my account at the moment, but given the email, I suspect they'll be gone soon. Nothing yet about my 5/5 DiveQuest and 5/10 Royal Tea Garden Tour reservations, though.

 

[doubtingthomas6]

Not to argue or anything but I feel like that post is pretty valid and something that a lot of people in this thread are probably starting to really think about.