Warning! New FP Limits for Passholders with Multiple Stays - NOT Split Stays: READ Post #484

[uccats97]

Did they offer to make FPs for you?

Yes, they did.

 

[cmwade77]

Easiest solution there ever was. Scrap FP+ and put the FP machines back in the park and everyone in the park has the same opportunity to get FP for as long as they legitimately last.

No need for machines, just make FPs same day and one at a time, still can use the app or kiosks in the parks.

 

[get_us_to_WDW]

I ran into the problem this weekend. I have 2 resort stays (May and June). I was able to book 4 days in May but was limited to 3 days (despite 4 night resort reservation) in June. I am DVC member and have Gold AP. The CM told me that I was not eligible for more than 7 days' worth of FastPasses because my reservations were not continuous. I said that was not my understanding of the policy and I did not believe this was the policy when I purchased my Annual Pass. She said I was wrong, that this has been the AP policy since the FastPass+ system was introduced - that this is what I agreed to when I purchased my Annual Pass. I knew she was wrong. She was like a robot reading from a script - but it is still soooooo frustrating. Take my $$ and then change the rules. Thank you to everyone who contributed to this thread. It is so good to have access to real information about this situation.

 

[quandrea]

I ran into the problem this weekend. I have 2 resort stays (May and June). I was able to book 4 days in May but was limited to 3 days (despite 4 night resort reservation) in June. I am DVC member and have Gold AP. The CM told me that I was not eligible for more than 7 days' worth of FastPasses because my reservations were not continuous. I said that was not my understanding of the policy and I did not believe this was the policy when I purchased my Annual Pass. She said I was wrong, that this has been the AP policy since the FastPass+ system was introduced - that this is what I agreed to when I purchased my Annual Pass. I knew she was wrong. She was like a robot reading from a script - but it is still soooooo frustrating. Take my $$ and then change the rules. Thank you to everyone who contributed to this thread. It is so good to have access to real information about this situation.

Make sure to write your email. Misinformed cast members ate unacceptable. To me, that is one of the biggest fails on Disney’s part with this situation.

 

[anomamatt]

Misinformed cast members ate unacceptable. To me, that is one of the biggest fails on Disney’s part with this situation.

In fairness, phone CMs are misinformed about almost everything.

 

[get_us_to_WDW]

Make sure to write your email. Misinformed cast members ate unacceptable. To me, that is one of the biggest fails on Disney’s part with this situation.

Yes, I will. I agree the inability of the phone CMs to help or provide accurate, consistent information is very frustrating. These are expensive products and when they "fail" customer service just makes the situation worse by telling you there is no solution, in fact there is no problem because you've already gotten exactly what you paid for.

 

[get_us_to_WDW]

In fairness, phone CMs are misinformed about almost everything.

Seems that way

 

[vinotinto]

I ran into the problem this weekend. I have 2 resort stays (May and June). I was able to book 4 days in May but was limited to 3 days (despite 4 night resort reservation) in June. I am DVC member and have Gold AP. The CM told me that I was not eligible for more than 7 days' worth of FastPasses because my reservations were not continuous. I said that was not my understanding of the policy and I did not believe this was the policy when I purchased my Annual Pass. She said I was wrong, that this has been the AP policy since the FastPass+ system was introduced - that this is what I agreed to when I purchased my Annual Pass. I knew she was wrong. She was like a robot reading from a script - but it is still soooooo frustrating. Take my $$ and then change the rules. Thank you to everyone who contributed to this thread. It is so good to have access to real information about this situation.

Do you have guests in your June reservation that are not in the May reservation? Are they both DVC?

I know I sound like a broken record, but please email George Kalogridis' office.

 

[get_us_to_WDW]

Do you have guests in your June reservation that are not in the May reservation? Are they both DVC?

I know I sound like a broken record, but please email George Kalogridis' office.

I have 5 guests in the June reservations, 4 of them are not DVC at all. The 5th is my youngest daughter (a minor). None of these 5 guests are part of the May reservation. I will definitely send an email.

 

[jbentley]

Just jumping into this thread and not liking what I hear. I am DVC and my family also has an AP. We have a split stay coming up this summer. Here are the dates.

July 4-5 Check in to Poly

July 5 to 8 Hard Rock Universal. We will be off WDW property

July 8 to 13. Check back in to Poly on July 8

How will this issue affect my stay. If it sounds like what I am reading on here, my window will open on July 4th and since it detects me as AP I will be able to book for 7 consecutive days. Unlike some who are weeks apart, my stays are only 2 days apart so it sounds like the following.

July 4th - Will be able to book
July 5th - Will be able to book (Don't want to because we are heading to Universal that morning)
July 6th - Will be able to book (Off property so we won't book)
July 7th - Will be able to book (Off property so we won't book)
July 8th - Will be able to book
July 9th - Will be able to book
July 10th - Will be able to book
July 11th - Unable to book FP
July 12th - Unable to book FP

If this issue affects me like the rest of you, I won't be able to book for the Thursday and Friday of my stay. The is BS. I'm not trying to game the system. We are staying on the 4th and I would like to be able to book the 4th. We will be off property the 5th, 6th, and 7th. We will be back on property the 8th through 13th.

Ideally my window should open on May 5th to book my first stay and then open on May 9th to book my second stay. I'm really only wanting to book 6 days of fastpasses.

Does what I have above look correct to you and what are the chances this is fixed by May 5th?
If it isn't fixed by then, I'm obviously going to email but who do you see this play out or do you think they will be able to manually let me book the last two days by phone?

 

[vinotinto]

@jbentley - It will hopefully be fixed before you have to make FPs. They said they are working on it and even indicated that we should see a resolution this week. I am really hoping that that is the case!

If it's not fixed, there are a number of factors that will impact your stay. Is everyone from the July 4-5 reservation on the July 8-12th reservation? If they all are, you do not have a continuous stay, as you are not checking at Poly on the day that you check-out from Poly, so your July 8th-July 12th window will NOT open at 60 days. You should be able to see the 30-day window, but we have very little information from those with stays that close. What is happening is that your next FP window doesn't open until your first stay ends or you are within 30 days (whichever happens first). If you have at least one guest on the second reservation that is not on the first, your second FP window should open 60 days prior, but it will limit to 7 days of FPs.

Fingers crossed for all of us that they get this fixed this week!

P.S. - Edited for clarity.

 

[cpdisney]

Sorry but not sure what final outcome is? I read many comments and am very confused. I have AP, 5 days FP booked for May. My next trip is June , less then 60 days. Will I be able to make another 5 days of FP. Both are onsite trips. Thanks for your help.

 

[jbentley]

We have the same four people on each stay, me, my wife, and our two daughters. I was thinking that since we are AP it would allow us 7 consecutive days to book fastpass even though our stay isn't continuous. I still couldn't book the last few days of our second stay but I could book the first few. Is this correct? This is still wrong but that's how I thought it would work.

Let's say they do not fix this by my window. Do you feel that they will remedy my situation by fixing it by phone when I call in. Honestly, they better. Disney is completely in the wrong here. I don't even actually want to book any fastpasses for July 4th. We have the points so we just thought we would fly in a day early to watch the fireworks and then relax the morning of the 5th when we head to universal. I really only want to book fastpasses for the week of the 8th to the 13th, and those are important to us as we have the fastpass system down and take full use of it. I need the 60 days out for FOP, Frozen, SDD, etc.

If they don't fix it and I don't book any fastpasses for the 4th and 5th since we probably won't even go to a park those days, I wonder if it will open and let me start booking for the 8th during my second window.

I'm just hoping it's fixed. If not, I'll be one angry person and they will hear about it with one phone call after another until they offer me a solution lol.

 

[vinotinto]

Sorry but not sure what final outcome is? I read many comments and am very confused. I have AP, 5 days FP booked for May. My next trip is June , less then 60 days. Will I be able to make another 5 days of FP. Both are onsite trips. Thanks for your help.

Since both trips are within 60 days, are you able to see your June dates highlighted in blue in the FP calendar?
Is it the same people traveling together in May and June?
By "onsite" I assume you are staying at Disney-owned resorts (no Disney Springs, right)? If you cannot see your June dates highlighted in blue, please call support and send a message to George Kalogridis office. Someone should be able to make FPs for you for the June dates or provide you with anytime FPs.

 

[vinotinto]

We have the same four people on each stay, me, my wife, and our two daughters. I was thinking that since we are AP it would allow us 7 consecutive days to book fastpass even though our stay isn't continuous. I still couldn't book the last few days of our second stay but I could book the first few. Is this correct? This is still wrong but that's how I thought it would work.

Nope. That's not how the FP windows are coded to work anymore (in fact that is what they fixed which has caused the entire system to break). Only your first onsite stay will be highlighted in blue, including check-in and check-out dates.

If they don't fix it and I don't book any fastpasses for the 4th and 5th since we probably won't even go to a park those days, I wonder if it will open and let me start booking for the 8th during my second window.

Well, your second window will not open if the first stay is in MDE. That is the problem. It is the hard shut of the rolling window. If you are not even going to the parks, you could have them unlink that first reservation and that will make your second reservation open at 60 days. But, I don't think it will get to that. I'm hopeful that they will either fix this, or that if they have not yet fixed it, when you call they will provide you with FPs for your second stay. If it's not fixed, you should also email George Kalogridis' office.

 

[shoreward]

My issue is with having AP and split stays within a 60 day period and only being able to book the first few consecutive days. All nights are booked onsite. I had to call the Passholder Help Desk and was offered their help to book the days that were grayed out. Unfortunately, by that time, I could not get any FPs for my preferred choices, which also are everybody else's first choices. It is the CM-generated FP, which the guest cannot modify themselves, but need to have Guest Services do so. I sent a follow-up message and received no help from the routine response.

It is frustrating that Disney only allows 7 days of FPs or fewer for Passholders and is punishing guests who are the most loyal, and visit and spend $$$ there the most often.

When your AP status comes up on the screen when calling in, CMs are supposed to thank you for being a loyal Passholder. Right now, those words seem completely meaningless.

 

[cpdisney]

I was not clear in my last post, sorry. I am AP holder and have BW trip with 5 days of FP already booked for 5/7-5/11. My next trip is 6/30, FP booking opens 5/1. My second trip is at CS with different family members. Will I be able to book all 5 days even though second trip is within 60 days of first trip. I always thought as long as I was onsite and had valid AP I could book FPs. Ty

 

[jbentley]

In trying to be proactive, I've already emailed him. lol I'll email again if it is not fixed when I book. I just emailed him about 3 hours ago. I don't want to unlink my first stay because I do have some resort dining already booked. What sucks about them doing the fastpasses for me is that I often mess with them a bit and then modify them. Not much but I do. I should have the ability to do that and they are taking it away from me. I've also already called member services three times and got three different answers. The last one told me that my first window would open up and allow me to book 7 days of fast passes in a row from my first day we are there but that I would be out of luck for my last few days. I kept asking her what to do but she would get silent and when I pushed the issue with her she said there was nothing I could do. She wasn't nice about it. This was last Friday when I called but she said that she had callers the previous week with the same issue and they wouldn't do anything about it. She said they would have to update or fix their whole system and basically implied I'm a small issue and they won't fix it just because of what myself or a small group of others are dealing with. Doesn't sound small to me which is why I emailed George today.

 

[jbentley]

My issue is with having AP and split stays within a 60 day period and only being able to book the first few consecutive days. All nights are booked onsite. I had to call the Passholder Help Desk and was offered their help to book the days that were grayed out. Unfortunately, by that time, I could not get any FPs for my preferred choices, which also are everybody else's first choices. It is the CM-generated FP, which the guest cannot modify themselves, but need to have Guest Services do so. I sent a follow-up message and received no help from the routine response.

It is frustrating that Disney only allows 7 days of FPs or fewer for Passholders and is punishing guests who are the most loyal, and visit and spend $$$ there the most often.

When your AP status comes up on the screen when calling in, CMs are supposed to thank you for being a loyal Passholder. Right now, those words seem completely meaningless.

I agree 100 percent! This is my issue! And, those fastpasses are important to us. My daughters and my family book at 60 days out to get them. I don't want their freaking CM issued fastpasses so they better get the issue fixed!

 

[get_us_to_WDW]

I ran into the problem this weekend. I have 2 resort stays (May and June). I was able to book 4 days in May but was limited to 3 days (despite 4 night resort reservation) in June. I am DVC member and have Gold AP. The CM told me that I was not eligible for more than 7 days' worth of FastPasses because my reservations were not continuous. I said that was not my understanding of the policy and I did not believe this was the policy when I purchased my Annual Pass. She said I was wrong, that this has been the AP policy since the FastPass+ system was introduced - that this is what I agreed to when I purchased my Annual Pass. I knew she was wrong. She was like a robot reading from a script - but it is still soooooo frustrating. Take my $$ and then change the rules. Thank you to everyone who contributed to this thread. It is so good to have access to real information about this situation.

So I followed the advice on this board and emailed George Kalogridis' office last night. I got a phone call today in response to that email. The gentleman I spoke to assured me that Disney is aware of the problem and is working hard to fix it. He stated that it is not an AP policy issue - it is a programming issue. Disney is hopeful the problem will be fixed by the end of this week. It was nice to feel "heard" and hopefully this will not be an issue going forward.