Warning! New FP Limits for Passholders with Multiple Stays - NOT Split Stays: READ Post #484

[anomamatt]

They need to roll back the changes that prevent the 60-day window from rolling until checkout. That will fix all of this. And they can figure out another way to fix the rolling-60 loophole.

But I have a feeling they are going to wait this out... until the new FP system, whatever it may be, is in place.

 

[AngiTN]

Did the 60 day rolling window cause a lot of abuse?

 

[anomamatt]

Did the 60 day rolling window cause a lot of abuse?

Hard to quantify abuse, but it was abused (e.g., staying off-site, but booking 1 night at a campsite (and keeping it) for the rolling FP window). The "fix" has done MUCH more damage, however.

 

[BellaBaby]

Did you have different people on the trips?

If not - and believe me I am nowhere near technical so this could be a dumb guess, I wonder if it is because your stay first stay ended in the month your second stay started. Because for me, the calendar wouldn't even go past May.

I just realized, yes, I do have my oldest DD on the first resv. but not the second. She was deciding if she would go to Disneyland instead with her friends this summer since she is graduating HS in May. I guess that's why it let me book? FWIW, she didn't have any tickets attached since she hadn't decided yet, so I just booked FP for the 4 of us on each reservation.

 

[AngiTN]

Hard to quantify abuse, but it was abused (e.g., staying off-site, but booking 1 night at a campsite (and keeping it) for the rolling FP window). The "fix" has done MUCH more damage, however.

Ah, yes. I wasn't thinking of that as a "rolling FP" item but I guess it would be.

 

[AngiTN]

I just realized, yes, I do have my oldest DD on the first resv. but not the second. She was deciding if she would go to Disneyland instead with her friends this summer since she is graduating HS in May. I guess that's why it let me book? FWIW, she didn't have any tickets attached since she hadn't decided yet, so I just booked FP for the 4 of us on each reservation.

Yep, that's it. Same reason I have mine for my stay in May.
DH and I arrive on Saturday, just the 2 of us and then DGD joins us for a trip at Memorial Day. We have FP for both stays. We have another stay in late June but the window for it won't open till later this month and if they fix the issue it will be fine but if they don't, it's just DH and I again so we'll still be ok

 

[ArielSRL]

I just realized, yes, I do have my oldest DD on the first resv. but not the second. She was deciding if she would go to Disneyland instead with her friends this summer since she is graduating HS in May. I guess that's why it let me book? FWIW, she didn't have any tickets attached since she hadn't decided yet, so I just booked FP for the 4 of us on each reservation.

Is there anyone on the second trip that is not on the first? That is how the umbrella would work. I don't think having someone on the first trip but not on the second would make the difference. @anomamatt am I correct in thinking that?

 

[anomamatt]

Is there anyone on the second trip that is not on the first? That is how the umbrella would work. I don't think having someone on the first trip but not on the second would make the difference. @anomamatt am I correct in thinking that?

Yeah, I started writing a post saying they were umbrella'd by their oldest's reservation, but that doesn't make sense (it would make sense if someone was on the 2nd but not the first -- and that would cause hitting the 7-day limit with the window looking open (just not open for everyone)... I don't know how to explain why someone extra/unique on the first reservation would impact the second.

 

[AngiTN]

Maybe just having someone different is all it takes? Doesn't matter WHICH reservation

 

[anomamatt]

Maybe just having someone different is all it takes? Doesn't matter WHICH reservation

When it comes to MDE, absolutely anything is possible. It has the least predictable "rules" of any system I have dealt with. And, of course, this is all compounded by the fact that Disney cannot properly explain what is actually supposed to happen (e.g., the umbrella is an undocumented feature).

 

[Turksmom]

The 30-day window is not affected by the closing of the rolling 60-day window.

Right. I was curious as to whether the any 7 days within 30 had changed to 7 consecutive because of the pp's comment. My April window didn't open 7 days at 60, only my onsite days, so I'm not sure why pp would be locked into those 7 once the problem is fixed

 

[bookbabe626]

I've been posting on here for quite a bit the last few days so I guess I'm assuming everybody has read my posts. I'm an AP holder. I'm staying July 4th to 5th. Leaving the morning of the 5th for Universal. Coming back for July 8th to the 13th. The problem is the fact that I am AP and it is only going to let me book 7 days of fastpasses from my first windown. So it will only let me book July 4th to 10th, even though I'm not even going to be there for the 5th, 6th, and 7th. I understand the rule. Please read all of my previous posts and you will get my issue. The rule is preventing me from booking on each day of my stays, which I am entitled to. I only want to book July 4th, and for the 8th through the 12th. It is the AP rule preventing me from this.

If they do the fix and it works, you will be fine. The AP 7-day rule they keep quoting refers to the fact that AP holders can have up to 7 days of FP booked at a time (or length of stay for one long stay) - it’s not saying you can only book FPs for the 7 days following checkin, it’s saying that you can only book a total of any 7 days. So, on the 60 day mark for the 4th, you can book for that day. Then, if the system is fixed and the window opens, you can book the 8th to the 13th (6 more days) at the 60 day mark for the 8th.

It’s still highly unfair that they seem to be sticking to that party line of limiting APs to a total of 7 days’ worth of FPs at a time even if you have multiple onsite stays...but that problem won’t affect you since you only want a total of 7 days.

 

[anomamatt]

It’s still highly unfair that they seem to be sticking to that party line of limiting APs to a total of 7 days’ worth of FPs at a time even if you have multiple onsite stays...but that problem won’t affect you since you only want a total of 7 days.

The CMs saying this are misinformed. MDE isn’t currently coded to have this limit. If they fix the second window issue, APs will be able book FP equal to the number of on site days (up to 14), even across multiple disconnected stays.

 

[Mome Rath]

It’s still highly unfair that they seem to be sticking to that party line of limiting APs to a total of 7 days’ worth of FPs at a time even if you have multiple onsite stays...

This bit is the part I still don't understand... what do they say when people show them, or read to them Disney's own website that says onsite stays are treated as any other? It's is clear on their site; "Passholders with reservations at a Disney Resort hotel can start making FastPass+ selections up to 60 days prior to check-in for the entire length of your stay." There is no 7 day limit for on-site stays I don't see how that can be read any other way?

 

[bookbabe626]

The CMs saying this are misinformed. MDE isn’t currently coded to have this limit. If they fix the second window issue, APs will be able book FP equal to the number of on site days (up to 14), even across multiple disconnected stays.

I certainly hope that’s the case. I’d like to be more optimistic, but Disney IT issues make it tough sometimes.

This bit is the part I still don't understand... what do they say when people show them, or read to them Disney's own website that says onsite stays are treated as any other? It's is clear on their site; "Passholders with reservations at a Disney Resort hotel can start making FastPass+ selections up to 60 days prior to check-in for the entire length of your stay." There is no 7 day limit for on-site stays I don't see how that can be read any other way?

I don’t either, yet lately every CM seems to be quoting this 7-day rule when you reach out for help. All we can do is wait for the current fix to be implemented and then see if the incorrectly applied 7 day limit disappears. Fingers crossed, everyone...

 

[vinotinto]

This bit is the part I still don't understand... what do they say when people show them, or read to them Disney's own website that says onsite stays are treated as any other? It's is clear on their site; "Passholders with reservations at a Disney Resort hotel can start making FastPass+ selections up to 60 days prior to check-in for the entire length of your stay." There is no 7 day limit for on-site stays I don't see how that can be read any other way?

Right! I was told that it meant the entire, continuous length of stay. Which doesn't make sense that one 10-day stay is OK, but not two 5-day stays.

It's because the front line phone CMs don't understand or cannot explain or cannot fix the closing of the rolling window, so they have to place the blame on something so they just indicate that it is due to the 7-day limit.

 

[cmwade77]

Right! I was told that it meant the entire, continuous length of stay. Which doesn't make sense that one 10-day stay is OK, but not two 5-day stays.

It's because the front line phone CMs don't understand or cannot explain or cannot fix the closing of the rolling window, so they have to place the blame on something so they just indicate that it is due to the 7-day limit.

And respond by reading the FAQ back to them from:
https://disneyworld.disney.go.com/faq/fast-pass-plus/number-selections/

With a Resort Hotel Reservation Plus Tickets, Plan 60 Days in Advance
If you are staying at a Walt Disney World Resort hotel and also have theme park tickets, you’ll be able to start making your FastPass+ selections as early as 60 days prior to your check-in date for the entire length of your stay. Please note that if your stay is longer than 2 weeks, then FastPass+ selections can be made for up to 14 days.

It does not say anywhere in there that you can't have multiple reservations nor does it say that the ticket can't be an annual pass. There is nothing there about continuous stays.

 

[AngiTN]

It’s still highly unfair that they seem to be sticking to that party line of limiting APs to a total of 7 days’ worth of FPs at a time even if you have multiple onsite stays...but that problem won’t affect you since you only want a total of 7 days.

This bit is the part I still don't understand... what do they say when people show them, or read to them Disney's own website that says onsite stays are treated as any other? It's is clear on their site; "Passholders with reservations at a Disney Resort hotel can start making FastPass+ selections up to 60 days prior to check-in for the entire length of your stay." There is no 7 day limit for on-site stays I don't see how that can be read any other way?

Right! I was told that it meant the entire, continuous length of stay. Which doesn't make sense that one 10-day stay is OK, but not two 5-day stays.

It's because the front line phone CMs don't understand or cannot explain or cannot fix the closing of the rolling window, so they have to place the blame on something so they just indicate that it is due to the 7-day limit.

Because there are SO many if and buts associated with the split stay FP issue they simply can't quote every rule around them.
Sure, IF you have 2 stays WITHOUT any non-Disney owned stay OR any non-resort stay FP OR Mars isn't aligned with Venus, then yes, you can book all the FP.
Instead, it's easier for them to simply stick to the quoting of the limit when someone can't book their FP. That way, they are covered when someone complains.
But, when someone can book over their limit, who will complain that they could book MORE FP than expected?
Make sense?
People complain when they can't book enough but don't complain when they can book more

 

[Cluelyss]

I just received an email from Disney about this. Here’s what they said...

“Disney is aware of the issue, it is expected to be resolved by next week and that Passholders may call the V.I.PASSHOLDER support line for additional assistance

V.I.PASSHOLDER Support between the hours of 7 a.m. and 11 p.m., seven days a week by calling (407) 939-7277 or by utilizing the chat and the email form”

*I’ll update this post with new information I receive.

New to this thread and am still working my way through all the posts, but I was told this morning that while they are aware of this issue and are working to fix it, it is very possible it will not be resolved prior to my trip (June).

My specific situation is 1 night in WDW followed by 3 nights in Vero then 3 more nights at WDW. My second WDW FP window should have opened on Saturday and when it didn’t I called tech support. They were able to force place FPs for me during my second stay and advised me this was a DVC issue. However, when I talked to member services this morning, they are the ones that told me not to get my hopes up of having it resolved before my stay. As always, YMMV and I know CMs notoriously give wrong information, but her bluntness about it made me think she may be letting on more than she should. I had no idea until I found this thread what a huge issue this was, and clearly reaches far beyond DVC and AP.

 

[vinotinto]

New to this thread and am still working my way through all the posts, but I was told this morning that while they are aware of this issue and are working to fix it, it is very possible it will not be resolved prior to my trip (June).

My specific situation is 1 night in WDW followed by 3 nights in Vero then 3 more nights at WDW. My second WDW FP window should have opened on Saturday and when it didn’t I called tech support. They were able to force place FPs for me during my second stay and advised me this was a DVC issue. However, when I talked to member services this morning, they are the ones that told me not to get my hopes up of having it resolved before my stay. As always, YMMV and I know CMs notoriously give wrong information, but her bluntness about it made me think she may be letting on more than she should. I had no idea until I found this thread what a huge issue this was, and clearly reaches far beyond DVC and AP.

Sounds like @AngiTN was right and we should not get our hopes up that the issue will be resolved this week.
In the meantime, here is a summary of what we know so far, to help you get caught up:
Warning! New FP Limits for Passholders with Multiple Stays - NOT Split Stays: READ Post #406