Ninja Mom
Attention People of Earth, I come in Peace...
- Joined
- Apr 2, 2012
- Messages
- 2,171
PalmtreeLover, thank you for taking the time to post your experiences and let others know what to expect. There has been a lot of arguing over this topic because some people feel that it is a problem for them and other people feel like they are unjustified in their complaints because it is not a problem for themselves.
Hopefully we can avoid the arguing and just stick to experiences and coping suggestions. To wit I have composed a helpful description of the problem so that others may understand what is going on, especially if Disney won't tell people about these intrusions.
What is a room check? A room check is conducted by Disney Cast Members at your resort who reserve the right to enter your room at any time to conduct an inspection. Disney resorts are private property and Disney has a legal right to inspect resort rooms as they determine.
When do these room checks occur? For the most part these room inspections occur from 8am to early evening. The bulk of these room checks occur during the hours that housekeeping is active in servicing the rooms. The room can be empty or guests can be in the room when these room checks occur.
Who is conducting these room checks? Disney Staff conducting room checks can include various Cast Members from the resort, primarily Housekeeping staff and also may include Disney managers, Maintenance CM's and Disney Security officers who may or may not be in a uniform.
What is involved in a room check?
RESORT rooms: A CM knocks on your door and requests to be allowed in to the room. Depending upon the individual CM performing the check they may knock quietly or knock persistently. They may wait until you respond to open your door or they may open the door and allow themselves in without adequate time for you to respond.
Some CM's walk all the way into your room inspecting the bathroom and the spaces between the beds. Some CM's only walk partially in the room and look around. Some CM's only peer into the room from the open door. Sometimes the CM performing the room check will inquire if everything is in good working order in your room or ask if you need supplies or other assistance like trash removal.
Most of the time the CM simply announces that they are performing a room check and they work quickly and then leave. These room checks are primarily visual and do not include the inspection or movement of your possessions. The room check process once in the room is brief and usually takes less than a minute.
DVC rooms: Room checks do occur in DVC rooms on a daily basis and include trash removal which may or may not actually happen. The above information also applies to a DVC room check.
Using the room occupied sign and room checks: You may or May not find a "Room Occupied" Door knob hanger in your Disney room. This sign must not be confused with a "Do Not Disturb sign which was removed by Disney. A "Room Occupied" door hanger indicates simply that the room is occupied. Disney still reserves the right to enter your room at any time to conduct a room check.
Regarding Cast Members who are conducting these room checks: Please be courteous to them, keeping in mind that they are required to perform these room checks, as directed by management, as a part of their job requirements. Most likely they have no say in how or when these room checks are conducted.
If you encounter a Cast Member who is especially helpful then feel free to make a note of that CM's name and town, as seen on their name tag, and include the time and place of your encounter along with a brief description of how that Cast Member was especially helpful to you. Send an email to Guest Services wdw.guest.communications@disneyworld.com Positive feedback from guests is especially appreciated by Cast Members!
If you encounter a CM who was rude or of other concern, please make a note of that CM's name tag information along with the time and location of the encounter and send an email to Guest Services with a description of what happened. This information will enable Disney to help this CM correct any problems they might be involved in.
If you are concerned that these room checks might impact your stay at a Disney resort or DVC property please have a conversation with a manager at the front desk of your resort and see IF they can assist you with your concerns.
~NM
Hopefully we can avoid the arguing and just stick to experiences and coping suggestions. To wit I have composed a helpful description of the problem so that others may understand what is going on, especially if Disney won't tell people about these intrusions.
What is a room check? A room check is conducted by Disney Cast Members at your resort who reserve the right to enter your room at any time to conduct an inspection. Disney resorts are private property and Disney has a legal right to inspect resort rooms as they determine.
When do these room checks occur? For the most part these room inspections occur from 8am to early evening. The bulk of these room checks occur during the hours that housekeeping is active in servicing the rooms. The room can be empty or guests can be in the room when these room checks occur.
Who is conducting these room checks? Disney Staff conducting room checks can include various Cast Members from the resort, primarily Housekeeping staff and also may include Disney managers, Maintenance CM's and Disney Security officers who may or may not be in a uniform.
What is involved in a room check?
RESORT rooms: A CM knocks on your door and requests to be allowed in to the room. Depending upon the individual CM performing the check they may knock quietly or knock persistently. They may wait until you respond to open your door or they may open the door and allow themselves in without adequate time for you to respond.
Some CM's walk all the way into your room inspecting the bathroom and the spaces between the beds. Some CM's only walk partially in the room and look around. Some CM's only peer into the room from the open door. Sometimes the CM performing the room check will inquire if everything is in good working order in your room or ask if you need supplies or other assistance like trash removal.
Most of the time the CM simply announces that they are performing a room check and they work quickly and then leave. These room checks are primarily visual and do not include the inspection or movement of your possessions. The room check process once in the room is brief and usually takes less than a minute.
DVC rooms: Room checks do occur in DVC rooms on a daily basis and include trash removal which may or may not actually happen. The above information also applies to a DVC room check.
Using the room occupied sign and room checks: You may or May not find a "Room Occupied" Door knob hanger in your Disney room. This sign must not be confused with a "Do Not Disturb sign which was removed by Disney. A "Room Occupied" door hanger indicates simply that the room is occupied. Disney still reserves the right to enter your room at any time to conduct a room check.
Regarding Cast Members who are conducting these room checks: Please be courteous to them, keeping in mind that they are required to perform these room checks, as directed by management, as a part of their job requirements. Most likely they have no say in how or when these room checks are conducted.
If you encounter a Cast Member who is especially helpful then feel free to make a note of that CM's name and town, as seen on their name tag, and include the time and place of your encounter along with a brief description of how that Cast Member was especially helpful to you. Send an email to Guest Services wdw.guest.communications@disneyworld.com Positive feedback from guests is especially appreciated by Cast Members!
If you encounter a CM who was rude or of other concern, please make a note of that CM's name tag information along with the time and location of the encounter and send an email to Guest Services with a description of what happened. This information will enable Disney to help this CM correct any problems they might be involved in.
If you are concerned that these room checks might impact your stay at a Disney resort or DVC property please have a conversation with a manager at the front desk of your resort and see IF they can assist you with your concerns.
~NM
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Bill
