What a day I had today! I had no intention of calling member services not once, but twice... but guess what???
Lets start with after my run (yes, I need to do a training update too) Kira called to ask me what fall availability was looking like. I decided rather than speculate, I would go online and see what was open for our dates. I was expecting lots of SS, maybe some for OKW... and a smattering here and there at other resorts. Only... guess what???

BWV had availably!

Granted it wasn't for the entire 4 nights that I needed and it wasn't for two studios. But it was 3 nights in a one bedroom.
Quick conversation with Steve and Kira about the pros and cons of the one bedroom and still needing to waitlist the one night and they were in! You see, while it could happen that my waitlist for 2 studios for 4 nights would come through - I felt that one night in a one bedroom might have a better chance AND worst case we still have 3 nights at BWV.
So I made the first call to member services. I have made many a call to Disney over the years and in my mind member services should have that same level (if not better) of customer service. I have NEVER had a bad experience calling (other than perhaps a long wait) The agent I spoke with (is she considered a cm?

) was less than helpful. In fact, she was down right rude. I explained that I was hoping to release 3 of the 4 nights in the two studios reservations I have. (thus keeping one) I then wished to book the one bedroom at BWV. She did what she was suppose to in that she advised me that it could be a risky move. I have no current UY points to just book the room so I have to release the points from the studio reservations in order to book the 1 bedroom. I didn't have a problem with that aspect of the call. It was risky. In theory, if she did not move quickly I could go from having the 2 studios for 4 nights to just 2 studios for 1 night. (if the BWV room went before she could snag it) However, she went on about how she would have to modify 2 room reservations not just one and that it would take her time. At one point she starts to tell me how much I will have to borrow in order to make this work (which while in the end I did have to borrow 6 points it was not the amount she was saying). I asked her if there was a way for her to see if anyone was currently attempting to book that room. She out and out SNAPPED at me then. Telling me something along the lines of "you think you are the only one who wants this room? Of course there are people who have waitlisted this room. It probably won't be there once I go to book it because it is Food and Wine!" At that point I felt very frustrated and just told her fine..and good bye. I gave her all low marks on the survey and then proceeded to rant on facebook to a group I belong to.
With encouragement from them I decided to take a second shot at it. After all...with all the time that had elapsed between my first seeing it, talking with Steve, calling member services... IT WAS STILL SHOWING AVAILABLE online!
I should also mention that in calling member services, just like most calls to Disney there is a wait. The hold time can be very long.
So I called back and got a very very nice guy who NICELY told me the risk but also then said that it shouldn't be a problem as long as he works quickly. He warned that while he was working fast he would go silent. He then said he would be happy to take care of it for me.
A minute or two later I heard "haa... I got it!" Literally... MINUTES. Then he went to tell me how many points were used and such... which made me realize he had booked the garden/pool view room instead of the standard. I asked if the standard was not available any longer and that is why... he just mutter something like "oh my bad... nope it is there let me grab it" and bam it was done.
He then was happy to take care of fixing my waitlists. Now that I had 3 nights at BWV, I didn't need 2 separate waitlists for studios there. So he cancelled those and put a single night request for BWV in a one bedroom standard view. He even made notes on the account that should the room become available to cancel both studios so that points can be used from them rather than borrow more points. (well, 2 points will need to be borrowed....but...)
He got all perfect marks on the survey!
So I am very happy with what we have booked now. It will be perfect if we can get rid of the two studios and get the one bedroom for the night of the 5th... and I kinda feel like we might have a chance at that. At least a better one than we had in getting 2 studios for 4 nights.
So this is what we have now...
10/1 to 10/5 in a 2 bedroom near hospitality house at OKW
10/5 to 10/6 in a studio near hospitality house at OKW
10/5 to 10/6 in a studio(standard, not hospitality) at OKW
10/6 to 10/9 in a one bedroom standard view at BWV.