We checked in on the 7th and the CM at the resort asked if we had the Canadian discount tickets. She told us that you can only redeem the vouchers at a park. The next morning I went to the resort concierge to ask if they could do it and was told no, only at a park. When we arrived at Epcot the guest relations line was crazy long so I walked up to an open ticket booth with no one waiting and was taken care of no problem. We had already been told at the resort that all passports were required and they were. It was a very quick and simple process.
Did you get a confirmation email when you placed your order. I placed my order online and received a confirmation email with a bar code front and center. It said to bring that letter with me to redeem and get the actual tickets.
Yes I have a print out of that email with the bar code on it in my travel documents file. It has the hotel confirmation and tickets receipt. That is the email I need as it is my "voucher" for the tickets. Iguess I'm all set then!
I would still print out the voucher and take it with you, after reading these boards it seems no two CMs are the same, so just to be safe I'd have a copy incase you're asked for it.
Thanks. I plan on going to the Guest Service in DTD on arrival night. Coming from west coast we don't arrive much before 5:00 pm unless we take a red eye. Don't want to get up any earlier than have to in the morning, with 3 hr time change its brutal enough getting up for park opening. And this way I won't have to worry about carrying passports, and invoices all day.
We are going to stay at BC and my big concern is the fast passes and dinning reservation all being linked to MDE with only voucher and not real tickets? Has anyone been able to do this successfully? I am so worried about losing all the fast passes.
I think everything is linked to your account and real tickets. But you have to activate the tickets by exchanging the voucher in order to get access to the park. If you don't activate the tickets, you can't enter the park even if you have fast passes. ADRs is not linked to your ticket. As long as you have the confirmation number to verify your ADR, you don't need to stay onsite or have a ticket to dine at a TS restaurant. Linking the reservations makes it easier for you to manage your reservations in one location. It is just an extra process now to verify and activate the Canadian tickets.
Edited to include postings from other Dis'ers about their voucher exchanging experiences.
We are going to stay at BC and my big concern is the fast passes and dinning reservation all being linked to MDE with only voucher and not real tickets? Has anyone been able to do this successfully? I am so worried about losing all the fast passes.
You won't lose anything, they just want you to prove you're Canadian. Like I said in a previous post, we went to the ticket window at Epcot, our first park, told them we were entering for the first time with Canadian tickets, she asked for 1 adult passport (we had all of our passports) and within 2 minutes we were in Epcot. Nothing to be worried about.
Thank you for all the updated information. It's helped me with our plan for August. The plan will be to go to Disney Springs and show our passports at the guest relations on our arrival night. We have a reservation at Homecomin' for dinner anyway. That way I won't need to worry about it in the morning on our first park day.
From a mom of a Ben to another : these tickets have no expiry until you use them to first enter a park --then they have the standard 14 days of use. Yes, you can add the dining plan to this ticket. You will be creating what's called "a ticket-less package". Only possible if you book the room thru Disney and then have them add the plan (you can't book thru a 3rd party site like hotel.com or expedia.ca) This will allow you to book a room only discount if one pops up when you are planning on going.
Another Ben mom here with a question - do you also need to show the credit card used to purchase the tickets along with the passports? I read somewhere that you do. I was hoping to go cardless at the parks since we still get Magic Bands with this offer (at least I hope we do!)
Another Ben mom here with a question - do you also need to show the credit card used to purchase the tickets along with the passports? I read somewhere that you do. I was hoping to go cardless at the parks since we still get Magic Bands with this offer (at least I hope we do!)
I don't think anyone has reported being asked to show proof of purchase when validating these tickets (good thing we didn't since we had paid for our kids and didn't bring THAT card with us!)
If you are staying on site you will get Magic Bands, it is the resort part of the booking that triggers that since it will be your room key. **To clarify, your tickets will be attached to those bands as well.
When we purchased ours at CAA, we were given plastic cards and received an email confirmation from Disney. I had difficulty linking the cards on MyExperience but a phone call to Disney (who had to refer it to their IT Dept.) got them all linked and we're all set.
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