Airb330
DIS Veteran
- Joined
- Jul 11, 2006
- Messages
- 919
called the passholder line this morning to upgrade park hoppers to an AP with a 15 minute wait. cast member took my info to transfer me and told me it would be a 100 minute wait so i took the option for them to call me back. called me back around an hour and a half later and got a cast member who applied the price of my park hoppers and upgraded my tickets. took maybe 20 minutes all together. my regular park hoppers reservations were still showing up but i canceled everything and just rebooked. pretty painless process!
Glad it went smoothly, but we're really conditioned to anything ticket related taking hours, aren't we (myself included)? If I had to call American Airlines for a ticket change and it took a transfer, a call back and a rebooking...I'd be pretty unhappy to be honest. That takes me 5-10 minutes with AA.