Something needs to be done about Entry Ticket Images.

[LizzyS]

I've seen more hold ups from people not being able to correctly use their tickets to scan in on the app than the photo taking upon first entry, tbh.

 

[disneylover102]

I agree! I much prefer the finger scanning they’ve got at WDW. Maybe this will get better when magic bands come

 

[mdmost]

I agree! I much prefer the finger scanning they’ve got at WDW. Maybe this will get better when magic bands come

I do not like the finger scanning. We have so many problems with that and you then hold up the line as they have to get the boss over to help out. We've been both the person who held up the line and the person who was right after the person holding up the line. It's super frustrating.

 

[katyringo]

The trick is to have a big stroller than has to go through the gate.. that moves you up

 

[Ryan120420]

I’m pretty sure they don’t take pictures until your first re-entry. At least that’s what happened with us. We rope-dropped at DL on Monday with new tickets, but our picture wasn’t taken until we hopped over to DCA. Honestly, I didn’t find the process of entering DL to take long at all. We got in line at 7:45 and were in the park by 7:53am. And this was on a busy spring break Monday.

They are suppose to take your photo when your ticket is first used at either theme park. Sometimes when the front gates get busy, they will bypass the photo to speed up the entry lines.


Disney World uses finger scanners and sometimes they will turn off the biometrics a the gates to speed up entry.

 

[disneylover102]

I do not like the finger scanning. We have so many problems with that and you then hold up the line as they have to get the boss over to help out. We've been both the person who held up the line and the person who was right after the person holding up the line. It's super frustrating.

Better than getting stuck behind a million large families who all need their pictures taken. There’s definitely delays with the finger scanning but at least in my experience it’s typically much faster

 

[StormyCA]

I agree that DL needs to go biometric. It only takes a few seconds on your first entry and then you breeze in thereafter.

The only time we've had a problem with finger scanning it was because I wasn't putting my finger on the sensor correctly. CM just said "move your finger down a bit" and I was in.

Just don't get me started on the times I tried to scan into the FP+ line using my Apple Watch instead of my MB and wondered what the darn problem was!

 

[starlite_]

I've never had an issue with ppl getting their picture taken, if it's so much of a problem then move to another line? As someone else said, there are lots of them to choose from.
I do hope Magic Bands get here this year tho, tapping instead of scanning is so much nicer. And that would help solve this problem too since the picture could be stored on the disney account no?

 

[Kit Jackson]

I do hope Magic Bands get here this year tho, tapping instead of scanning is so much nicer. And that would help solve this problem too since the picture could be stored on the disney account no?

I saw on the Disneyland website that MagicBands will be coming this year. I have no idea what they will do, but stay tuned for more information.

 

[Malcon10t]

They are suppose to take your photo when your ticket is first used at either theme park. Sometimes when the front gates get busy, they will bypass the photo to speed up the entry lines.

To speed up entry in the morning, they will often skip pictures til 2nd entry.

 

[miksicnarf]

It wouldn't necessarily work to have a separate line for non-first timers...Disney is retaking many photos for repeat visitors so you never know if they'll take yours again. I'm a Keyholder and frequent guest, and they retook mine last month. When I asked why, the CM said they were going through pics and discarding those that weren't acceptable for whatever reason--bad lighting, mask on, hat & sunglasses obscuring face. They retook my son's yesterday.

 

[Disney Dory]

Monday it wasn't photo taking, it was 2 of the 3 groups ahead of us "not having reservations." Don't know what the final resolution was as we hopped into a third line it was taking so long to figure out. In Florida I seem to more often see additional CMs (the ones with the iPads) who can step in and help these groups on the side while the lines keep moving. My memory is fuzzy on if this has ever been a thing out here and I know with current staffing issues it probably isn't a viable solution to either of these problems

It's been a while since I was at Disneyland, but could or do they have large signs along the path to or at the security check points that state something like: "You MUST have a ticket AND a reservation in order to get into the park"? And then have a CM there to answer questions ( off to the side as to not make a backup at the security tables). Perhaps that would help eliminate or cut down the hold ups at the turnstiles?

 

[DLRExpert]

It's been a while since I was at Disneyland, but could or do they have large signs along the path to or at the security check points that state something like: "You MUST have a ticket AND a reservation in order to get into the park"? And then have a CM there to answer questions ( off to the side as to not make a backup at the security tables). Perhaps that would help eliminate or cut down the hold ups at the turnstiles?

Problem is most people who are denied entry due to reservation is that they think they have a reservation. They are not aware of the extra check box step to confirm reservation.

 

[DLgal]

It's been a while since I was at Disneyland, but could or do they have large signs along the path to or at the security check points that state something like: "You MUST have a ticket AND a reservation in order to get into the park"? And then have a CM there to answer questions ( off to the side as to not make a backup at the security tables). Perhaps that would help eliminate or cut down the hold ups at the turnstiles?

Not only are there sandwich board signs EVERYWHERE, they also mention it on the tram ride on both the prerecorded message as well as the improvised CM on the PA system.

 

[CeCe0906]

If they have taken a picture for DAS, do they take another pic when we enter?
I'm going to be the party everyone is annoyed with; first time using tickets and party of 5 with 3 kids.

 

[Critter3]

And if someone did make a comment behind me, they might not like my response, I'm not the most pleasant first thing in the morning when I havent had any coffee!!!

Geez, in all my planning for our trip I didn't read about this. Good to know. Like you BadPinkTink, I am surprised people would make rude comments based on something those people have no control over. Especially if you are family looking to enjoy yourself at the "happiest place on earth". I hope it doesn't happen to me because I may be Canadian and we are polite...until we aren't .

 

[DLRExpert]

Never heard anything but the look of frustration for when people get stuck is definitely there.

 

[crystal1313]

Totally agree. And Also recognize it’s necessary. But wish they would come up with a more time efficient system. We were AMAZED how fast it was to enter the parks at WDW.

 

[SOCALMouseMommy]

Problem is most people who are denied entry due to reservation is that they think they have a reservation. They are not aware of the extra check box step to confirm reservation.

Not sure why they have to do it this way. It’s sooooooo easy to miss that last required step. On my phone you can’t even see those check boxes, you have to know it’s there and scroll down.

 

[theluckyrabbit]

If they have taken a picture for DAS, do they take another pic when we enter?
...

Yes, you will still have your photo taken at the turnstile when you enter the park for the first time -- this photo will be attached to your ticket. Your DAS photo is completely separate from this.