First, I want to thank everyone on this thread for posting helpful information! Our first HS day was yesterday and I was so nervous about getting a boarding group at 7am. I am the one who got it for 4 people out of our family group of 24. Thought I would post my experience yesterday in case it will help anyone else.
It was only me trying for a boarding group. I did it from BC Villas using data, location turned on. Logged on just before 7am, clicked "join" right when clock changed to 7am. Did not take the time to scroll down on the next page since I could see members of my group had the checkmarks. Got into BG 16!! Then realized it only showed 4 of us in that group. And I was not even one of them. I immediately went back and tried to join again, got a message that said I did not have a valid park reservation. My heart sank, but I held out hope that this could be fixed once we got to the park.
We walked over, got in line, gates opened sometime around 9:15 I think. Went straight over to MMRR and got in line, then I exited and went to the closest blue umbrella. There was already a pretty long line, but they had 3 GET members there to help guests. Met some lovely people in line who were having similar issues.
When it was my turn, I told the GET member what happened. She scanned my band, could see my entire party, and said she could see that we all entered HS and that we are all connected in
MDE. She took down a bunch of info from me such as what type of phone, if I was on wifi or not, where I was located at the time, etc. She explained they are trying to give IT as much info as possible so they can look for patterns on things that need to be fixed.
Anyway, she asked me if someone could bring over the 20 magic bands for those that did not get on the boarding group. My son ran them all over to me while they held the rest of the group where you enter the building on the MMRR ride. She scanned them all into BG 16. I am not sure the exact time it was, somewhere around 10:15 at that point. They had already called BG 1-12 or something like that.
Went back and rejoined my family. CM was super awesome and let our group through the FP line. Got on ride quickly at that point, and by the time we exited, our BG was called.
RoR was AMAZING!! So worth the bit of hassle!
Our final HS day is Thursday, and I will try for a BG again at 7am. Kind of expecting the same thing to happen, but if it does I feel like they will get us taken care of.