Hi all,
Just wanted to chime in as we've been here at POR in a RGR since late Friday night. WE have had no problems. Check-in was longer than I'd hoped at 2 in the morning, but once we got to the desk ourselves, it was pretty efficient. The RGR is lovely, and not garish as I had feared. The beds are comfortable, the pillows are ok..not great, and the room is immaculate. In fact, our housekeeper has been turning the beds down for us each day. It's lovely! The food court is a bit of a nightmare, but the busses have been more than fine, and dinner last night at Boatwrights was excellent. We especially loved our server, Jenny.
Now, I said WE have had no problems, but I can't say the same for our traveling companions. My partner's brother, his wife, and their 9 year old son are first timers here at WDW and we talked them into POR. They are only here for a brief period of time, and to be honest, POR has made it a big headache for them. They booked a RGR and at check-in were told that they had booked a standard room and were placed in one. When the wife insisted they had reserved a RGR, she was told that she did not, and there were none available. After some gentle pushing, she was told they could put her in one for her last 3 nights, but not her first...no apology, no hint at a refund for the difference. Not wanting to cause a scene, the family accepted the room and walked away. I decided this was unacceptable and we went back a few hours later to the front desk and spoke to a manager. In the meantime, the wife found her reservation confirmation which clearly stated that she'd booked a RGR and said that for her, the worst part, besides her son not getting to stay in the room he wanted was that the CM who checked her in made her feel like she was crazy, and/or was trying to get herself into a room she hadn't paid for. This is not the feeling I want anyone to have while at WDW.
Anyway, we spoke to the manager, who offered a standard, unsympathetic apology, shrugged and said the RGRs were filled and there was not much she could do. I suggested that she confirm that the difference in price had been refunded. She said, "Oh yeah, that's already happened." To be honest, I'll believe it when I see it. She then said the family could leave their bags in their current room, call bell services, go off to the parks and when they return, they'll have a RGR and their luggage will be transferred. This morning, bell services said they can't just leave their luggage in the room, and that someone would have to be there to meet bell services. When called back, they were transferred to bell services at Caribbean Beach!
So here's where we are. The family is not thrilled, and in turn, neither am I. This has been stressful since they are here for such a short time. All their luggage is stored in our room because the front desk and bell services can't make up their minds about what will happen to their luggage, and in turn, though there's been nothing wrong with our stay, it's soured me a bit on this resort. I'm a die-hard Disney fan, and will be back again and again...this was a big...doesn't happen often trip for our companions, and this is what they're dealing with.
here! ..which is why our wedding and honeymoon are in July. 
I was looking at a video of the resort and it looks like there is a boat that leads to somewhere. Is this a boat that goes around the resort or does it go to another place like downtown Disney?
A genuine apology could have gone a long way! I hope everyone has been able to have a good time despite this. 
