Everyone posting on here sounds as though they are the entitled ones not the OP. Look if a family goes to a place specifically billed as "The Happiest Place On Earth" why should she not totally expect that kind of experience for her and her family.
A travel agent should know whether she's at DisneyWorld or Disney Land .
Yes the food is very sub-par, the customer service is quite lacking from what it was in the past, the entire experience has become very corporate and financially motivated. Then the response that that I read that claimed "hunting down the characters" is part of the magic. Really?!?!
WDW food is sub-par? But Denny's is good?
When children invest so much into their favorite characters why should they be expected to do the work to find them. I agree with the OP, 10 years ago you could walk into any restaurant without having to make reservations with the exception of the character meals and the characters were walking all over the park. I can even remember the characters greeting me while waiting in line for rides or other attractions. After they completed a show they would come and greet guests that had just watched it.
Children, no. Their parents, absotootinglutey
The idea that a person should do research and plan ahead of time is ridiculous! You are paying for both the service and experience it is not the guests job to make their own experience they are specifically paying Disney to do that for them. That's like saying you should cut your own hair at a barber shop and then pay them for it. How well did that work for Brittney Spears?
Any guest can certainly hire their own VIP tour guide to pave the way. Expecting a business to kowtow to a single is asinine and immature. And self-entitled
Now getting on her case for typos, misprints or wrong names (MGM vs Hollywood Studios) c'mon guys grow up. She sounds very upset. I don't see anything wrong with the fact that she wanted to voice her concerns and issues after having a bad experience. Again, if you pay for a product you expect to get that product otherwise you will want to return it to the store. Should I then call all of you entitled because you've returned something to Target. Oh wait, that's right I already called all of you entitled.
She sounds very full of herself and spoiled. She expects the wholeworld to fall at her feet. Not going to happen. Sometimes you have to make your own magic. Oh, and presenting an attitude while conversing with the human being Cast Members doesn't #ompel them to go out of their way to assist. .
Lets not forget that it was Disney World that had already set the expectation on the high level of service and the magical experience that everyone should have while visiting their parks so I don't think that she or her family is being unreasonable. Additionally, I feel that the quotes from Walt Disney do indeed apply, do you not think that he had the same expectations for DW as he had for DW?
When everyone expects (or worse, gets) magical experiences, the magic disappears. Yes, I do think Walt Disney had the same expectations for Disney World that he had for Disney World (please don't try to claim that mistake as a typo. The letters aren't even close on a keyboard.
To those of you that have questioned her intelligence, maturity and her dedication to her family to have a wonderful time you should be ashamed of yourselves. Maybe you should take a class in bullying because that is exactly how you all are coming off.
Shame on you!
since mcd ruined there fries in 2007/2008 .....
