I Just Lost My BWV Reservation PART 2 UPDATE

[castleri]

When I called to make that intial reservation for August, she put me on hold to check and see if I had enough points to book it. I guess that is what made me think that they check before releasing a reservation.

Let me ask you this though. I told him that I have 35 April 09 UY points available and could I use those and he said no. The more I think about it, I think he was wrong. April UY 2008 is from April 1, 2008 - March 31. 2009. So couldn't I indeed borrow 2009 points into my 2008 UY and wouldn't my August 2008 ressie be part of that 08 UY. Or am I just confused?

This is what I suggested in my previous post and unless they asked if they could borrow those for one of your other reservations they should be there to use for the one night you needed. They are usually very good about asking if you want to borrow the points and stating that it is a final transaction that cannot be undone to put the points back where they came from. The last reservation I made used holding points and borrowed points and he said "I will have to borrow points to make this reservation. It is a final transaction. Is it okay to do it?" The problem may be the two different contracts because you cannot just take a few points to fill out a reservation from one to the other. If you had one contract with an add on it could be done. That may have been what he meant. You could waitlist using the April 2009 points for 1 night and the remaining 2008 Sept UY points for the other. It can get complicated at times and you really need to keep track yourself as even the DVC site can be wrong at times. The last time I looked it said I have 146 points in an Apr 2008 UY with 138 that can be banked. Since we haven't gotten to that point yet and I have only borrowed a few from that year not banked any into it the whole thing makes no sense. As long as it didn't state it the other way around I'm okay with it as we will be using not banking these points.

Good luck and you should love OKW if your other waitlist doesn't come through.

 

[castleri]

My advice, go to the member website and check out your two contracts. I'd bet you have already used those 35 points or they did use those 35 points and you were still short.

If I am looking at your reservation correctly, here is what I figured:

BWV:
16 - 26 pts
17 - 22 pts
18 - 22 pts
19 - 22 pts
20 - 22 pts
21 - 22 pts = 136 pts

BCV:
16 - 56 pts
17 - 28 pts
18 - 28 pts
19 - 28 pts
20 - 28 pts
21 - 28 pts = 196 pts

You had 136 + 35 = 171 pts. So you were 25 pts short for the six nights.

Is this correct?

She kept the first night in the studio and was only changing the last 5 five nights so that would make difference in your calculations I think. That would be 30 points that you calculated into the equation that she was not looking for. At that point she was only changing the first three nights in the 1 BR which would have been an extra 18 points over what she had previously used. Then if the waitlist came through there would be another 12 needed.
If they hadn't been used previously she should have been able to borrow from the April 2009 UY if the waitlist came through. The problem may be that she has two separate contracts not a master and an addon so the points cannot be used together even at the seven month mark.

 

[Deb & Bill]

.... The problem may be that she has two separate contracts not a master and an addon so the points cannot be used together even at the seven month mark.

You're right, castleri, about the other contract. She could use them, only not to make up partial days. Unless she used her once a year transfer to transfer from the one to the other. And if she had to borrow those, she couldn't transfer them.

 

[Claire L]

I think you could of used the April 09UY for one of the nights, but I don't think it couldn't have been for a part night if combining contracts, it may have left you with a few spare points but could of been done. I have reservations that use different UY points.

Claire

 

[LIFERBABE]

Im sorry you lost your ressie.

I have 2 UY's also and it has become more difficult to combine them with all the new rules.

Also, I have ran into the same issue you had.

Make sure that you waitlist your nights properly on both contracts. If your waitlist comes through, and you dont have enough points in 1 UY, you cannot use points from your other UY to confirm it.

During busy times (almost all the time) it is best to check availability for what you are about to cancel before cancelling it. If there is no availability and you do not have enough points to carry both reservations at the same time, then you take a big risk of losing everything and end up without a ressie at all.

That's why, I would never try to switch out points during Christmas or NYE.
All MS castmembers are not created equal, and some know how to work those screens better than others. None of them can hold a cancelled reservation while booking another, but there are some that are more conscientious about working it before they do anything.
I only try my most complicated transactions when I have a MS rep, that I am comfortable with. They are normally patient, not in a rush to get off the phone, review everything first, dont mind scrolling thru my mountain of contracts, etc.

At least with DVC, you always have next time

 

[VLee]

Whew! Am I sure glad that all 7 of my contracts have the same use year. Three were bought resale and 4 add-ons through Disney. If I had to deal with different use years, it would be hard!

 

[MBELSANTI]

OK I will try to explain this, please bear with me.

35 pts April UY BWV
2 pts left from 07 and 35 from 08



100 pts Sept UY BWV
100 pts 07
100 pts 08


April points
1. used to book the 08/16 standard studio, Saturday stay. Used 26 of the 37 pts and transferred the 11 pts (recommended by CM) over to Sept UY
April 08 O pts left



Sept points
1. Used 39 2007 pts to book 02/10-02/13 studio VWL
2. Used 110 to book 1 bed standard at BWV from 08/17-08/22 ( this is reservation that ended up cancelled)
3. Used 57 for P view BWV from 12/28-12/31
4. Used 31 for B view BWV from 12/31-01/02

On the website is says:
2007 pts. Allotment 100 Used 128
I don't get that.

2008 pts 100 allotment, allotment remaining 6, points borrowed out 39 and points used 50.

2009 pts allotment 100, 0 used.


After I booked the last 2 bookings for NYE week, I realized I was in my 7 mo window for the August trip so decided to try for BCV. Now keep in mind the 1 bed is 22 pts at BWV and BCV it is 28 ( I did not realize this at first as I thought I had BW view, so I figured it was even swap) Turns out I would have needed 30 extra points.
My question is couldn't he have used my April 09 UY points as I have 35 available. He told me no. I now think he was wrong.

 

[Claire L]

OK I will try to explain this, please bear with me.

35 pts April UY BWV
2 pts left from 07 and 35 from 08



100 pts Sept UY BWV
100 pts 07
100 pts 08


April points
1. used to book the 08/16 standard studio, Saturday stay. Used 26 of the 37 pts and transferred the 11 pts (recommended by CM) over to Sept UY
April 08 O pts left



Sept points
1. Used 39 2007 pts to book 02/10-02/13 studio VWL
2. Used 110 to book 1 bed standard at BWV from 08/17-08/22 ( this is reservation that ended up cancelled)
3. Used 57 for P view BWV from 12/28-12/31
4. Used 31 for B view BWV from 12/31-01/02

On the website is says:
2007 pts. Allotment 100 Used 128
I don't get that.

2008 pts 100 allotment, allotment remaining 6, points borrowed out 39 and points used 50.

2009 pts allotment 100, 0 used.


After I booked the last 2 bookings for NYE week, I realized I was in my 7 mo window for the August trip so decided to try for BCV. Now keep in mind the 1 bed is 22 pts at BWV and BCV it is 28 ( I did not realize this at first as I thought I had BW view, so I figured it was even swap) Turns out I would have needed 30 extra points.
My question is couldn't he have used my April 09 UY points as I have 35 available. He told me no. I now think he was wrong.

Where it says
On the website is says:
2007 pts. Allotment 100 Used 128
I don't get that.

That is the number of points used in the 07UY be it current, banked, borrowed or even transfered points for any reservation that falls in the 07UY.

The only issue I can think of is the transfer that was made but it shouldn't effect banking or borrowing AFAIK.

Claire

 

[TisBit]

My question is couldn't he have used my April 09 UY points as I have 35 available. He told me no. I now think he was wrong.

I think it could be done, but in a different way. You could not transfer those points, because they are in the wrong UY and you can't transfer borrowed points between your two contracts (plus you already did one transfer)....but you could have borrowed them into 2008 and booked one night with those points....then used your other points to book the remaining points.

But quite honestly it is quite confusing and he might have been perplexed too...and if he isn't really really good could have overlooked it. But I am sure some of the true experts will get in and tell you what could have been done!


Good luck!

 

[Deb & Bill]

I think your problem was the first transfer that you did with the April 08 points into the Sept 07 contract. You couldn't transfer any more into the Sept 07 contract. You used up the transfer into that contract.

If you borrowed the April 09 points into Apr 08, then you couldn't transfer them.

You would have to transfer the Apr 09 points into your Sept 08 contract because you already transferred into the Sept 07 contract. Then, you can't borrow them into Sept 07 because transferred points cannot be borrowed (per the POS - I'm reading the transfer part here). So the earliest you could use them is Sept 08, not Aug 08.

Whew

 

[MBELSANTI]

Where it says
On the website is says:
2007 pts. Allotment 100 Used 128
I don't get that.

That is the number of points used in the 07UY be it current, banked, borrowed or even transfered points for any reservation that falls in the 07UY.

The only issue I can think of is the transfer that was made but it shouldn't effect banking or borrowing AFAIK.

Claire

Ok I totally understand that now. The 128 used includes my borrowed pts. Thank you for clarifying that!

 

[MBELSANTI]

I think your problem was the first transfer that you did with the April 08 points into the Sept 07 contract. You couldn't transfer any more into the Sept 07 contract. You used up the transfer into that contract.

If you borrowed the April 09 points into Apr 08, then you couldn't transfer them.

You would have to transfer the Apr 09 points into your Sept 08 contract because you already transferred into the Sept 07 contract. Then, you can't borrow them into Sept 07 because transferred points cannot be borrowed (per the POS - I'm reading the transfer part here). So the earliest you could use them is Sept 08, not Aug 08.

Whew

Wow, you are not kidding about the headache part LOL. My advice to anyone buying for the first time, keep the same UY and only add on through Disney so you can have same membership number for both. I was over excited and bought small ( the 35 pts) and 2 days later realized I could afford more, hence I bought the 100 pts.

This is me only put my head in place for the PC


OK so here is what happened today. I will try to be brief.
I called and got a very nice CM. I explained everything to her. She then was able to somehow move me to the following:


8/17-8/19 1 bed BCV
8/20 1 bed S BWV
8/21 1 bed S BWV
She had to do the BWV seperate as I didn't have enought points in the Sept UY contract.

Later on I went online and low and behold it is still showing 8/17-8/19 in OKW.

I called MS again and asked about it and sure enough, the ressie was still booked. No wonder I didn't have enought points. She cancelled it, and booked me into a continuous ressie for 8/20-8/22 at BWV and waitlisted for those 2 nights at BCV. She also moved my BWV 1 night in Studio over to BCV. So if my 2 night waitlist comes through, I will be at BCV for 6 nights and then moving to Pop for last 2. If not, then I will be changing rooms 4 times.

 

[Deb & Bill]

Marie, don't you think the mountains would be nice in August?

 

[MBELSANTI]

Marie, don't you think the mountains would be nice in August?

OMG I needed that good laugh! Holy moly, I think all of this snow is affecting my brain!

Hey don't give me any ideas...I will be calling MS tomorrow to see if they have any ressie for II something in Colorado.

 

[MBELSANTI]

OK so when I last updated, they were able to get me in as follows:

8/16 studio BCV - which I want to save points
8/17-8/20 1 bedroom BCV- which I want
8/20-8/22 1 bed BWV standard- waitlisted to move to BCV
8/22-8/24 moving to Pop for weekend

So on 2/21 I received a voice mail from MS to call them. I did not get a chance to until 2/22. I called and said that I had a messege and the CM says yes your waitlist for BCV from 8/20-8/22 came through. ( Now when I had done the waitlist, I asked if I had enough pts to cover the move over the BCV as it is more pts per night than BWV standard. They told me yes at the time and put me on the waitlist.) Ok so she goes to move me over to BCV and then says oh, I know why they called you, you do not have enought pts to do it. I was like huh??? I told her that when I was put on the waitlist the CM told me I had pts to do this. So now my BWV is gone yet again!!!!
She had to put me on hold and somehow was able to get it back for me. Ok so I am back to square 1. I figured oh well I will just have to keep it as is. Later went on website and my 6 pts which I needed to bank this UY were gone. I looked and they had borrowed them to try to make my waitlist ressie.
Now shouldnt the points have been put back when they realized they couldnt do the waitlist?
I called yesterday and asked for a Supervisor. The CM told me that she would try to help me. She was pretty curt with me and I was being very nice considering. She told me she didnt know where the 6 pts went and that she would need to wait until she saw that other CM on Tuesday and would talk to her and call me back.
I am very confused as to why they would tell me I had enough pts to do the waitlist, but not to actually have them. I honestly do not think I will ever be able to change a ressie at 7 month mark again to get a different resort than home resort. It has been way too complicated.

 

[MBELSANTI]

I should add that the CM I spoke to yesterday, said that I had 11 pts that were transferred in( from my other membership) plus the 6 that were in there, so I would have had enough pts for the waitlist. I needed 12 pts for waitlist, 6 for each night.

 

[Disney_Freak56]

I'm not a Customer Service rep, nor do I play one on TV, but my daughter works for Citicorp (I know - totally diferrent company), but each time they have contact with a customer they are to write pretty detailed notes in that customer's "account" -- it sure would be nice if MS did the same thing. I find it a little "unfair" that you have to wait until a rep returns back to work to find out what they did with your account.

Good luck!