Hertz not linking-carrentalsavers

firstwdw

DIS Veteran
Joined
Apr 4, 2012
Messages
1,401
I cancelled a reservation through Hertz because found a better rate with carrentalsavers. It won't let me see the details of the reservation in my Gold account-all I can see is that I have a reservation. It is telling me the coupon is not valid for that location (Mco) when I click on details/modify so does this mean I'll be getting a surprise price increase upon arrival? I booked a backup through Dollar and another backup through Thrifty through autoslash. Of course this is for next week. Any insight or expert advice from experience greatly appreciated.
 


I had the same issue yesterday and chatted with them-they said they were having site issues and to keep checking back, but did verify my coupon and reservation were both there
 
I still can’t get in this morning, but I’ll keep checking-hopefully it’s something that gets situated soon!
 


Thank you. This is reassuring
I had the same issue yesterday and chatted with them-they said they were having site issues and to keep checking back, but did verify my coupon and reservation were both there
I just called. They can see my reservation is active but they can't tell me the price since I went through priceline/carrentalsavers. Sounds a little off to me but hopefully it will work out.
 
I just called. They can see my reservation is active but they can't tell me the price since I went through priceline/carrentalsavers. Sounds a little off to me but hopefully it will work out.
Uh oh...well that doesn't sound good...I didn't even think to ask about the price-because it showed previously as the correct price before yesterday. I only started having these issues yesterday, and only with viewing my reservation. I am able to see my profile and the reservation shows on the app, but I can't "view details" so I just have the confirmation number showing and the dates etc. I get nothing but the promotional code error on the Hertz website.
 
Uh oh...well that doesn't sound good...I didn't even think to ask about the price-because it showed previously as the correct price before yesterday. I only started having these issues yesterday, and only with viewing my reservation. I am able to see my profile and the reservation shows on the app, but I can't "view details" so I just have the confirmation number showing and the dates etc. I get nothing but the promotional code error on the Hertz website.
That is exactly what I am experiencing and this just started yesterday as well. She was able to verify everything except the price (which is obviously important!) I am a little nervous, Wonder if I should hold to my additional free cancel Thrifty reservation just in case.
 
That is exactly what I am experiencing and this just started yesterday as well. She was able to verify everything except the price (which is obviously important!) I am a little nervous, Wonder if I should hold to my additional free cancel Thrifty reservation just in case.
I still have one with Alamo (through Costco) that I'm holding onto as well. I did notice that carrentalsavers is still showing availability for minivans through Hertz so I am thinking this really is a Hertz site issue
 
I cancelled a reservation through Hertz because found a better rate with carrentalsavers. It won't let me see the details of the reservation in my Gold account-all I can see is that I have a reservation. It is telling me the coupon is not valid for that location (Mco) when I click on details/modify so does this mean I'll be getting a surprise price increase upon arrival? I booked a backup through Dollar and another backup through Thrifty through autoslash. Of course this is for next week. Any insight or expert advice from experience greatly appreciated.

I checked my hertz reservation, booked thru carrentalsavers and I am running into the same thing with the coupon. I have a back up with Alamo I plan to hold onto anyways. It was working fine on Tuesday so I'm not super worried.
 
I checked my hertz reservation, booked thru carrentalsavers and I am running into the same thing with the coupon. I have a back up with Alamo I plan to hold onto anyways. It was working fine on Tuesday so I'm not super worried.
I am really hoping that it's truly just a site issue...there is a $76 difference between my Hertz and Alamo rentals so not a horrible difference but still
 
The site and app still are not working for me howeve- I just chatted with a rep and they verified the reservation and cost for me and it was all correct
 
The site and app still are not working for me howeve- I just chatted with a rep and they verified the reservation and cost for me and it was all correct
they told me a price $75 more than what carrental savers has me booked at when I just called...not reassuring
 
This has been so stressful. I just did chat through text with Hertz and they confirmed the correct price. No idea why the phone agents either couldn't tell me or had some other crazy price
 
Oh that is not good…do you have the email with the quoted price?
yes I do and I also did the text chat just now and they confirmed the right price. The phone call center just was not helpful. It was a lot of background noise and heavy accents so text was much easier
 
yes I do and I also did the text chat just now and they confirmed the right price. The phone call center just was not helpful. It was a lot of background noise and heavy accents so text was much easier
Yes I have used it twice so far and they were very helpful and polite…I also don’t love talking on the phone so if I have the option to chat I choose that first…it doesn’t always work out-but this time it did
 













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