dudspizza said:
Welcome to the thread, Billie! I think I can speak for everyone here in saying thanks for counting all of the vouchers. It can't be fun! Plus, with the amount of them coming in now, you must be seeing piles of work waiting for you.
Do you know, by chance, about how long it is taking to process vouchers right now? I have been reading about the wonderful turnaround times people have been seeing (you and your co-workers must be counting like crazy!). Last report on the web was somewhere in the area of 7 or so days from the time Airtran receives them.
Have a wonderful trip next month! My neighbors got back about an hour ago! I am so jelous. DW is on the phone getting all the details as I type.
Duds
(Sorry for posting so many times in a row like this guys, but it's the easiest way for me to respond to everybody's inquiries...)
Hi there, Duds!
Fortunately, I don't have the count the vouchers themselves. Whew! The processing system for the coupons is a bit like an assemby line type of thing. This is the journey of your coupons, for interests sake:
STEP 1: Received from USPS by an AirTran team who opens, sorts, counts, and writes the total on the back of your 3x5 index card that you inclosed with your information.
STEP 2: Onto next team, who recounts, verifies the first person's count number, and signs off on it. The coupons are removed and the index cards are placed into a stack by date received.
STEP 3: The piles of index cards go to the A-Plus Rewards department (me!), who sit and pull up account numbers and do the data entry portion, posting the approriate number of credits (1 credit for every 4 coupons sent)into the account number listed on the card. From that moment on is when you can see the credits listed in your account.
STEP 4-?: After they leave me, they go other places, to be entered into spreadsheets and catalogued. I'm not sure on the details at that point. LOL
So there you have it!
Now, on to your real question... As mentioned above, the terms and conditions do state that it can take up to 6 weeks for coupons to post to your account. I wish I could tell you more than that, but I really can't. Towards the beginning of the promotion, it wasn't uncommon at all to see 7-day turn-around times on them. But now as the thing is coming to end and the mail volume is increasing dramatically (When I got to work at 10:00 am this past Monday, there were no less than
four large mail-trucks parked in front of the building, waiting to unload... All four of them were completely filled with mail for AirTran), I really don't know what the "norm" is at the moment because things are beginning to fluctuate rapidly. I've talked to some customers who've gotten theirs in 7 days, others who have hit their 6-week mark and are still waiting. The coupons are supposed to be being process in the order that they are received, but unfortunately with so much mail I know that things are probably getting shuffled around sometimes. Please be patient.
Sorry I couldn't give you more info, Duds!
I'm only a 4-5 hour drive from from WDW, so I don't NEED to fly... But I sure do need my WDW discount! 
Off the record, I truly don't think they did expect it to be this huge. Because of this, we've been busy busy busy. We just don't have the man-power needed to handle the influx of mail and calls as efficiently as I believe we should be.
