Travel Channel's Ultimate Disney Fan
Jul 6, 2001
Welcome to Club Level
at the Walt Disney World Resorts!

Yacht Club Resort club lounge

View from Polynesian Resort club lounge before DVC construction began

Boardwalk Inn club lounge​

Welcome everyone to the 2015 edition of the Club Level (CL) information thread! :goodvibes Here on the DISboards we have many members with extensive experience staying in the various club levels on property. Many of us are happy to contribute information, personal experiences, and opinions to help others who might be new to club level and the amenities they offer. Here on this thread I have provided many of my personal photos and trip reports having stayed at almost every CL on property and I'm always looking for new/updated pics and info from anyone with a recent stay. If you have anything to share please send me a private message and I'd love to incorporate it into our ever-changing collection. :)

Over the last 14 years I've been posting here on the Resort Board probably the #1 question I get asked is "What is club level?", which is then shortly followed by "Do I need it?". Hopefully after reading this information thread, looking at photos, and asking questions of our experts, you'll be able to answer that question for yourself! ;)

All eight of the Walt Disney World "deluxe" resorts offer club level. Disney's Grand Floridian Resort and Spa, Disney's Polynesian Resort, Disney's Contemporary Resort, Disney's Wilderness Lodge, Disney's Beach Club Resort, Disney's Yacht Club Resort, Disney's Boardwalk Inn, and Disney's Animal Kingdom Lodge. Club level is a specific booking category that has an additional cost. The amount will vary depending on the resort and the season... also if varies depending on discounts you might be using (ie. Annual Passholder, Florida Resident, etc). For specific rates please check the WDW website or with your travel agent.

***Disney's Coronado Springs Resort (a moderate category resort) also now offers a limited club level service***

Each club levels has their own IPO (Itinerary Planning Office) that assists club level guests with many needs. Dining reservations, dinner shows, Cirque du Soleil tickets, private fireworks cruises, recreation, golf tee times, childcare, spa treatments, special occasions and events, photography, Birthdays, special requests, etc. If they can't specifically do what you need to have done they can at least direct you to the person you need to contact (ie. Disney Florist, Cake Hotline, etc). Many DISers report having great success with the IPO staff finding hard to get ADRs (Advanced Dining Reservations) like Be Our Guest, Wishes/Illuminations dessert parties, etc. You are always welcome to book your own dining, but if you'd like assistance from the IPO staff you'll want to provide them a list of restaurants and preferred dates and times before you hit your 180 day mark (if possible). Even if your vacation is coming up in less than 180 days IPO staff can still help by putting you on their "keep checking" list for those locations that don't show availability. In my own experience they've even been able to find BOG ADRs on short notice! :)
***If you have a confirmed reservation to stay in a club level room or suite you do NOT need to wait for the IPO to contact you, you can contact them by phone or email at any time!***

Over the years this thread has had an immense amount of support from the DISboard community. Thank you so much to everyone who shares their thoughts, opinions, reviews and photos. :)

...... Here we go! :wizard:
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Travel Channel's Ultimate Disney Fan
Jul 6, 2001
First off, let's start with some general contact information. Below you will find the email addresses and phone numbers for the various IPOs. Please do not contact them until you have a confirmed reservation for a club level room. Once you have a reservation you may be contacted by the IPO or you might need to reach out to them. It seems to be hit and miss these days so I don't recommend waiting around for a welcome email if you have questions or need assistance. :thumbsup2

Magic Kingdom Area

Disney's Contemporary Resort (CR)
The Atrium Club
(407)824-1775 - fax (407)824-3461

Disney's Grand Floridian Resort and Spa (GF)
The Royal Palm Club & Sugarloaf Club
(407)824-1775 - fax (407)824-3461

Disney's Polynesian Resort (POLY)
King Kamehameha Club
(407)824-2466 - fax (407)824-3162

Disney's Wilderness Lodge (WL)
Old Faithful Club
(407)934-5348 - fax (407)824-3162

Epcot Area

Disney's Beach Club Resort (BC)
The Stone Harbor Club
(407)934-1448 - fax (407)934-1487

Disney's Boardwalk Inn and Villas (BWI)
The Inkeeper's Club
(407)934-1448 - fax (407)934-1487

Disney's Yacht Club Resort (YC)
The Regatta Club
(407)934-1448 - fax (407)934-1487

Animal Kingdom

Disney's Animal Kingdom Lodge-Jambo House (AKL)
The Kilimanjaro Club
(407)938-4755 - fax (407)938-4759

Here is some basic info Scott MC collected in the previous information thread:


Available at ALL Disney Deluxe Resorts for Concierge Guests:

Nightly Turndown Service
High Speed Internet Access
Bathroom Amenities (shampoo, conditioner, hand/body lotion, bath & facial soap)
Complimentary Fax Assistance
Complimentary Health Club Access
2 Adult-Size Spa Bathrobes (in-room use, additional robes can be requested)
Club Level Check-In from 7am - 10pm
Club Level Assistance from 7am - 10pm (tickets, dining, recreation, special events)
Advanced Itinerary Planning (IPO staff)
Refreshments throughout the day in Concierge Lounge (see schedules for particular resort offerings and times)
Secured Access to Club Level Floor or Building
Park purchases delivered directly to your room the next day (instead of package pick-up)
Coffee Maker with Coffee & Tea Assortment
Iron and Board
Hair Dryer
***Texting services - Some of the club levels are now giving guests a number they can text during their stay when they are in need of something (dining reservation or 4th fastpass for example). Currently this is being tested at the Grand Floridian and Contemporary resorts.
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  • TigrLvsPooh

    Travel Channel's Ultimate Disney Fan
    Jul 6, 2001
    Club Level DISers! :hug:
    For future club level guests: Let us know your resort and dates, we'll add you to our upcoming club level guest list! A fun way to see who might be staying with you at the same resort on club level. Maybe even arrange to meet! It's always great to put a face to a name! :goodvibes To be added just PM your info to TigrLvsPooh (Erika Murphy) or comment on the thread.
    Atrium Club at Disney's Contemporary Resort
    PatrickBullard - May 13-19, 2015
    AliceIn - May 30-June 6, 2015
    wildernessgirl - June 16, 2015
    mommyrosa2 - August 12-14, 2015
    Gryhndmom - September 25-27, 2015

    Texas Mickey - October 9-16, 2015
    travelgoddess - October 24-31, 2015

    FocusonDisney - December 12-16, 2015 (14th floor)

    King Kamehameha Club at Disney's Polynesian Resort

    Ferrentinos - June 30-July 7, 2015
    DisneyDmbNut - July 11-14, 2015
    mommyrosa2 - August 14-20, 2015
    Seaspray - August 24-31, 2015
    jdd - July 26-August 1, 2015
    LUVDisney1975 - August 8-14, 2015
    nanhol - August 16-25, 2015
    TheLittleKatie - September 22 - October 6, 2015
    Mrsktbrown - September 30-October 5, 2015
    dmetcalfrn - October 10-17, 2015

    Royal Palm Club at Disney's Grand Floridian Resort

    wildernessgirl - June 5, 2015
    Dispro1 - October 7-12, 2015

    Sugarloaf Club at Disney's Grand Floridian Resort

    trishadono - August 16-20, 2015

    Old Faithful Club at Disney's Wilderness Lodge

    mindystar - June 26-29, 2015
    IzzyLovesMickey - July 23-25, 2015
    nyy - August 7-16, 2015
    PamelaKay - October 17-24, 2015
    aVASTGrl - October 27-November 3, 2015
    disneybounddd - November 5-9, 2015
    mrsap - November 28-December 5, 2015

    Inkeeper's Club at Disney's Boardwalk Inn

    Cookiecamilla - June 6-13, 2015
    pld5 - June 7-13, 2015
    CWdreamer - July 11-16, 2015
    Wheelwatcher - July 18-22, 2015
    Weeniecat2442 - October 1-10, 2015

    Stone Harbor Club at Disney's Beach Club Resort

    Vaninou - May 16-23, 2015
    PamelaKay - May 29-June 2, 2015
    Dispro1 - May 30-June 6, 2015

    cdrn1 - May 31-June 5, 2015
    AliceIn - June 6-7, 2015
    Ferrentinos - July 7-14, 2015
    catho72 - July 14-25, 2015
    IzzyLovesMickey - July 17-23, 2015

    isaboo - July 21-August 6, 2015
    TigrLvsPooh - July 25-August 1, 2015

    pas130 - August 13-19, 2015
    cantwaitvaca09 - September 8-17, 2015
    mommyrosa2 - October 18-24, 2015

    Regatta Club at Disney's Yacht Club Resort
    campbell95 - July 15-21, 2015
    wdisneyaholic - July 18-24, 2015
    FocusonDisney - December 16-19, 2015

    Kilimanjaro Club at Disney's Animal Kingdom Lodge

    TheSunriseStudent - May 14-25, 2015
    Dar-VM - June 3-10, 2015
    Metz172 - June 7-10, 2015
    Pandv_2000 - August 15-29, 2015
    Katie424kali - August 29-Sept 1, 2015
    ClareH37 - November 15-22, 2015
    RobynPriness - November 20-26, 2015
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    Travel Channel's Ultimate Disney Fan
    Jul 6, 2001
    Disney's Grand Floridian Resort & Spa

    The Grand Floridian Resort and Spa offers two distinctly different club levels. The Royal Palm Club in the main building of the resort and a separate exterior building club level called Sugar Loaf. You will notice a significant price difference between the two levels. Both offer various view categories as well as suites.​

    From the previous thread:

    The third, fourth and fifth floors of the main building are home to the 83 Concierge rooms (including suites). Access to these floors is by private elevator only. Staff is available on the third floor to assist you. (see list in first post of this thread for a list of services)

    The Concierge Lounge is located on the fourth floor. Here, guests may enjoy a continental breakfast from 6:30 a.m. to 10:30 a.m. The continental breakfast includes danish, bagels, cereal, fresh fruits, coffee, tea and juice. "Daily Delights" from 11:30am to 2:30pm (the menu varies daily, but usually includes a meat dish, fruits and a vegetarian dish, including cookies, coffee, sodas and juices). Afternoon tea from 3pm to 4:30pm (includes scones, fruit breads, cookies, jam tarts, and of course, tea). Twilight Refreshments from 5pm to 7pm (includes wine and cheese, with appetizer type dishes served. "Grand Indulgences" (desserts and cordials) from 8pm to 10pm. UPDATE: The food offerings at the Royal Palm Club are now the same was the outer Sugar Loaf building.

    Guests who need to connect to home or work via the Internet while vacationing, will find high speed internet access via WiFi.

    Rollaway beds are offered free of charge. Guest may request bed boards, bed rails, down pillows, heating pads, microwave oven (limited number available), extra pillows, blankets, towels, robes and International Electrical Adapters. Call Housekeeping to do so.

    If there are more than 2 adults in the same room, there is an additional charge of $25 per person, per night. For families with very small children, cribs (the pak-n-play variety), playpens and high chairs are available by calling Housekeeping or Guest Services.

    A limited number of handicapped accessible rooms are available. In Sago Cay, there are 3 rooms, Sugar Loaf has 2, Big Pine Key has 2 and there are some in Conch Key as well.

    Check-in is at 3 p.m. and check-out is at 11 a.m. Guest may check in as early as 7 a.m. and if the room is not ready, store luggage with Bell Services and head for the theme parks when they open.

    Here is a sample welcome packet the IPO would send you before your vacation: https://word.office.live.com/wv/WordView.aspx?FBsrc=https://www.facebook.com/attachments/file_preview.php?id=409663895866550&time=1424629440&metadata&access_token=1159185171:AVITVanN4fK0AqqqM1l7ihgvLmU4ZiJti5n2BCYHy_x6nDyL&title=Blank+GF+PIP+12+21+14.doc


    Disney's Grand Floridian Resort Royal Palm Club 7:00 am - 10:00 pm 4th Floor, Main Building

    Disney's Grand Floridian Resort & Spa Sugar Loaf Key Club 7:00 am - 10:00 pm Sugar Loaf Key Building


    6:30am - 10:30am
    pastries, fruit, cereal & beverages

    11:30am - 4:00pm
    chips, cookies & beverages

    Afternoon Tea: (Royal Palm & Sugarloaf ONLY)
    3:00pm - 4:30pm
    scones, cookies, tartlettes, fruit breads, trifle & beverages

    5:00pm - 7:00pm
    hot item samples, children's corner, crudites, cheese tray, beverages, wine & beer (champagne at Royal Palm & Sugarloaf)

    Cordials & Desserts:
    8:00pm - 10:00pm
    assorted desserts and cordials

    All Day:
    6:30am - 10:00pm
    whole fresh fruit & beverages

    Pre-Arrival Information

    Once you make concierge reservation you should email the IPO and touch base with them and introduce yourself. Then around 2 weeks before dining can be made email them with what you want.

    One of these benefits is personalized itinerary planning. The benefits of an on-site Itinerary Planner are substantial, providing your Clients with a “seamless vacation” and giving them the best opportunity to participate in all the activities and events that interest them during their stay. Personal Itinerary Planning assistance includes :

    - Recreational Activities
    - Entertainment
    - Childcare
    - Dining
    - Special Arrangements
    - Special Events
    - Spa Services
    - Golf

    The following pics were provided by Mickeynut1 :)

    The following photos were provided by MinnieMeep :)

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    Travel Channel's Ultimate Disney Fan
    Jul 6, 2001
    Disney's Polynesian Resort

    Disney's Polynesian Resort is currently going through some major changes as it undergoes significant construction and remodeling to add the new Disney Vacation Club villas. This post is just for general information, if you need specific information about the coming changes, construction, pool closures, etc, please see the Official Poly Construction thread: http://www.disboards.com/showthread.php?t=3110773

    Club Level Suites are located in the Tonga building. I don't have any pictures of those; if anyone would like to share photos please do! :)

    Standard Concierge/Club Level rooms are located in the Hawaii building. The concierge lounge is located on the second floor, Disney castmembers are located on the first floor for check-in and assistance, there is also additional lounge seating on the 3rd floor.

    Here is a sample menu from the lounge:

    Create Your Own Mini Pork Sandwiches with Asian Cole Slaw
    Vegetable Spring Rolls with Dipping Sauces
    Tropical Pineapple Fruit Tray
    Assorted Cheese Tray
    Vegetable Platter

    California Rolls and Cucumber Avocado Rolls
    Make Your Own Asian Noodle Bowl
    Tropical Pineapple Fruit Tray
    Assorted Cheese Tray
    Vegetable Platter

    Slow Roasted Barbeque Pork Ribs
    Hot and Sour Soup with Chicken
    Tropical Pineapple Fruit Tray
    Assorted Cheese Tray
    Vegetable Platter

    Spirit of Aloha Chicken Drumsticks
    Spirit of Aloha Fried Rice
    Tropical Pineapple Fruit Tray
    Assorted Cheese Tray
    Vegetable Platter

    Wonton Chips served with Chimichurii Sauce
    Tropical Salsa
    Create your Own Asian Style Lettuce Wraps
    Tropical Pineapple Fruit Tray
    Assorted Cheese Tray
    Vegetable Platter

    Ohana Marinated Turkey Skewers with Peanut Sauce
    Maui Onion Potatoes Au Gratin
    Tropical Pineapple Fruit Tray
    Assorted Cheese Tray
    Vegetable Platter

    Kona Sticky Wings
    Kona Chowder
    Kona Salad with Fresh Fruit, Maytag Blue Cheese
    Smoked Almonds, Mixed Greens with a Citrus Vinaigrette
    Tropical Pineapple Fruit Tray
    Assorted Cheese Tray
    Vegetable Platter

    Here's a report on the suites in Tonga from a DISer: http://www.apinchofpixiedust.com/2014/02/DisneyPolynesianClubLevel.html

    thanks AGPrincess! :)

    My family has enjoyed many wonderful stays at the Poly. Here is my Poly CL trip resort from August 2013: http://disboards.com/showthread.php?t=3145622

    Here are a few of my own personal photos:



    Travel Channel's Ultimate Disney Fan
    Jul 6, 2001
    Disney's Contemporary Resort

    Both Club Level floors offer service which includes personalized front desk and guest services, turndown service, refrigerator, coffeemaker, and lounge with continental breakfast, midday snacks, evening wine and cheese, beer, and evening cordials and dessert. The Atrium Club is on the 12th floor and is comprised of standard rooms and has full Club Level service. The Tower Club on the 14th floor offers the same full Club Level service. When you arrive tell the Cast Members working at the bell services desk located outside you are staying Club Level. They will call another Cast Member escort you up to the 12th or 14th floor because they already have a key which is coded for either floor that needs to be inserted into the elevator, so once you arrive on your floor you can check-in up there.

    Difference between the 2 Club Level floors

    The Atrium Club Magic Kingdom View and Bay Lake View became available by reservation on 01/09/09. Prior to that all you needed was an Atrium Club reservation and you would end up with either view.

    With the Tower Club there are a total of 16 rooms, 5 standard rooms and 11 suites: 1 & 2 Bedroom Suites, a Vice Presidential Suite and a Presidential Suite. With the standard rooms, there is no guarantee of a Magic Kingdom or Bay Lake View. However with the Suites, you will be booked into a particular view which will indicate the Magic Kingdom View or Bay Lake View. Finally there are 4 Standard Magic Kingdom View rooms and 1 standard Bay Lake View room.

    The lounge on the 12th floor is bigger with more seating than the 14th floor concierge lounge. They converted 3 standard rooms into the 12th floor lounge, so there are 3 balconies available on the MK side for all Concierge guests to watch the fireworks. The lounge on the 14th floor also offers seating outside on the balcony, which is something that is not offered on the 12th floor lounge.

    Finally both floors serve the exact same foods for breakfast, afternoon snacks, 5:00 PM hors d'oeuvres and 8:00 PM desserts & cordials. The 12th floor Atrium Club is less expensive then the 14th floor Tower Club, even though on both floors offer the exact same service. The 14th floor is more expensive because fewer number of total rooms and Suites.

    Please visit the Contemporary Resort Information thread here: http://www.disboards.com/showthread.php?p=50933285#post50933285

    TigrLvsPooh's CR Atrium Club review: https://erika_murphy.silvrback.com/disney-s-contemporary-resort

    Hot hors d'oeuvres menu from 5:00 PM - 7:00 PM, for the Atrium Club & Tower Club

    Duck Confit with Apple Slaw
    Prosciutto Flatbread

    Beef Kafta Skewers
    Prosciutto Wrapped Sea Scallops

    Rock Shrimp with Humus
    Lollipop Chicken with BBQ Sauce

    Pork Pot Stickers
    Conch Fritters

    BBQ Short Rib in Spring Roll
    Tomato and Mozzarella Bruschetta

    Blue Crab Cheese Cake
    Beef Tenderloin Skewers

    Macadamia Nut Chicken
    Beef and Goat Cheese Flatbread

    CR Resort Fan 4 Life: "This past August when I was in the lounge on a Thursday night they ran out of the BBQ Short Rib in Spring Roll and replaced it with the Beef Wellington that was on the old lounge menu. (just in case it ever happens again, if someone was looking forward to a specific item.)"

    If you are staying in an Atrium Club - Bay Lake View and want to watch Wishes, go to the lounge on the 12th floor to watch them; they also pipe in the music over there. The same thing can be done for guests staying with a Bay Lake View on the Tower Club 14th floor. The music is also piped in up there. Finally on nights when the Magic Kingdom is having Mickey's Not So Scary Halloween Party and Mickey's Very Merry Christmas Party, the music for either party is also piped into both lounge balconies.

    The Contemporary IPO Cast Members are also the Grand Floridian IPO Cast Members.

    Pictures...thanks WDWKOOK

    More Atrium Club Level lounge photos.


    More lounge photos of the Tower Club.

    Room #4911 on the Tower Club.

    Room #4912 on the Tower Club.

    Presidential Suite photos.

    Vice Presidential Suite photos.

    One Bedroom Suite photos.



    Travel Channel's Ultimate Disney Fan
    Jul 6, 2001
    Disney's Wilderness Lodge

    From the previous information thread:

    Old Faithful Club Lounge

    You should receive an E-mail or phone call from the IPO Staff shortly after you book concierge. (These staff cast members aren't located at Wilderness Lodge but will be your first contact.)

    Updated new information:

    The 200 day mark is the latest date you should wait to hear from the Planning Office. If you haven't received a call by then you need to be sure you contact the IPO asap.

    For Guest stay Club Level:

    Wilderness Lodge Itinerary Planning Office
    Phone: 407-824-2466
    Fax: 407-824-3162

    Email: Wilderness.Lodge.Itinerary.Planning@disneyworld.com
    (Please do not contact the IPO until you have a confirmed reservation.)

    Erika's WL CL trip report: http://www.disboards.com/showthread.php?t=3360169

    Please visit the WL Information thread: http://www.disboards.com/showthread.php?t=3201827

    New addition 2/20/14 - WDWKOOK WL CL trip reports:




  • TigrLvsPooh

    Travel Channel's Ultimate Disney Fan
    Jul 6, 2001
    Disney's Beach Club Resort

    Disney's Beach Club Resort is steps from Epcot and known for its expansive pool area called Stormalong Bay. The theme of this resort has a very seaside/beachy feel. It is laid back, casual, and very cheery. We've all been waiting on pins and needles to see the newly renovated and expanded club lounge, so here you go!!!!

    UPDATE: Alcohol is now being served to guests at the Beach Club, it is no longer self serve.


    Our BC CL trip report from August 2012: http://disboards.com/showthread.php?t=2968611

    TigrLvsPooh's Beach Club Club Level report: https://erika_murphy.silvrback.com/disney-s-beach-club-resort

    Beach Club is near and dear to so many of us here on the DISboards. :)

    7 Day Rotating Menu for Concierge 2014 Hot Food:

    Conch Fritters with Cajun Remoulade
    Raspberry and Brie En Croute

    Greek Spanakopitas
    Beef and Blue with Roasted Shallot Aioli

    Vegetable Spring Rolls with a Citrus Soy Dipping Sauce
    Chicken Skewers with Yo gurt Cucumber Sauce

    Crab Rangoon with Sweet Chili Sauce
    Potato and Pea Samosas with Mango Chutney

    Raspberry and Brie en croute
    Beef and Blue with Roasted Shallot Aioli

    Chicken Skewers with Yogurt Cucumber Sauce
    Vegetable Spring Rolls with Sweet Chili Sauce

    Greek Spanakopitas
    Bacon Wrapped Scallops with Mustard Dipping Sauce

    PLEASE VISIT THE YACHT AND BEACH CLUB INFORMATION THREAD: http://www.disboards.com/showthread.php?t=3277682

    Hopefully these photos will give you an idea why BC is so special: :goodvibes

    Last edited:


    Travel Channel's Ultimate Disney Fan
    Jul 6, 2001
    Disney's Yacht Club Resort

    Disney's Yacht Club Resort is connected to the Beach Club Resort and offers access to Stormalong Bay as well. It's a bit further of a walk from Epcot, but very close to the boat dock for Hollywood Studios transportation. The theme of the resort is a luxurious nautical theme and the club level offers standard, garden, and lagoon/pool view rooms as well as deluxe rooms, 2 bedrooms suites, and larger suites.

    Our family's YC CL trip reports:

    7 Day Rotating Menu for Concierge 2014 Hot Food:

    Conch Fritters with Cajun Remoulade
    Raspberry and Brie En Croute

    Greek Spanakopitas
    Beef and Blue with Roasted Shallot Aioli

    Vegetable Spring Rolls with a Citrus Soy Dipping Sauce
    Chicken Skewers with Yo gurt Cucumber Sauce

    Crab Rangoon with Sweet Chili Sauce
    Potato and Pea Samosas with Mango Chutney

    Raspberry and Brie en croute
    Beef and Blue with Roasted Shallot Aioli

    Chicken Skewers with Yogurt Cucumber Sauce
    Vegetable Spring Rolls with Sweet Chili Sauce

    Greek Spanakopitas
    Bacon Wrapped Scallops with Mustard Dipping Sauce

    New non-alcoholic drink in the lounge:

    Beer and Wine now being served from a cart:

    New welcome drink - strawberry champagne:
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    Travel Channel's Ultimate Disney Fan
    Jul 6, 2001
    Disney's Boardwalk Inn

    Disney's Boardwalk Inn is conveniently located near Epcot's International Gateway, as well as a peaceful boat ride from Disney's Hollywood Studios. The Boardwalk area offers many dining and entertainment options which makes this resort extremely desirable. The club level has been scrutinized for its difficult and long journey from the lobby, requiring guests to manipulate through several turns to reach the Innkeeper's Club. However once there you will find some of the best castmembers I've ever encountered on property. The club level offers standard and deluxe rooms, two story garden rooms (maximum occupancy of 2) as well as suites.

    Contact Information:
    Phone: (407) 934-1448
    Fax: (407) 934-1487
    Email: Boardwalk.Itinerary.Planning@disneyworld.com
    (Please do not contact the IPO until you have a confirmed reservation.)

    The Concierge Lounge "Innkeeper's Club" hours of service are:

    Doors open at 6:30am, for Coffee & Tea Service
    Continental Breakfast from 7:00am to 10:30am;
    Refreshments from 11:30am to 4pm;
    Wine and Cheese Selections from 5:00pm to 7:00pm;
    Cordials and Desserts from 8:00pm to 10pm
    Doors closed at 10pm each night

    The Garden Suites are designed for Honeymooners and groups of 2. Parties of 4 are no longer booked in the Garden Suites.

    There are a Total of 57 Concierge Room
    The 14 Garden Suites are on the 1st Floor in the "Quiet/Garden" area.
    5 Deluxe Rooms are on the 3rd Floor (Two above Flying Fish and 3 above Kouzzina's) (BoardWalk Views)
    5 Deluxe Rooms are on the 4rd Floor (Two above Flying Fish and 3 above Kouzzina's) (BoardWalk Views)
    The Steeplechase (Presidential) and the Sonora (Vice-Presidential) Suites are on the 4th Floor (BoardWalk Views)
    4 Two Bedroom Suites (NO BoardWalk Views)
    ONLY 8 Standard Club WITH BoardWalk Views
    Leaving 19 Standard Club with Garden (Quiet Side) View.

    3rd Floor Deluxe Rooms (Total 5) are not behind the Security door and will require either a stairway access or a elevator ride up to the 4th Floor Lounge. There are 3 rooms on the 4th Floor (1-Deluxe, 2-Standards) that are also outside of the 4th Floor Security Door, just around the corner from the 4th Floor Check-In Desk.

    These limitations sometimes make it difficult to meet multiple room requests. NO rooms are near an elevator. Few rooms in the standard catagory have a BoardWalk View.

    (Thank you Crazy Hakim)

    Summer 2014 renovations to the rooms and lounge at the BWI CL:

    Old carpet leading to new carpet:



    Travel Channel's Ultimate Disney Fan
    Jul 6, 2001
    Animal Kingdom Lodge

    Animal Kingdom Lodge-Kilimanjaro Club

    Kilimanjaro Club

    Contact Information:
    Phone: (407) 938-4755
    Fax: (407) 938-4759

    Email AKL: animal.kingdom.lodge.itinerary.planning@Disneyworld.com
    (Please do not contact the IPO until you have a confirmed reservation.)

    AKL's Club Level rooms are located on the 4th floor (ALL are Savanna View; near the lobby). The actual lounge and staff are located on the 6th floor which overlooks the impressive lobby.

    DVC: Animal Kingdom Villas Club Level Accommodations (Jambo House): Studio, One-Bedroom, and Two-Bedroom Lock-off. These rooms, located on the 6th floor, are in high demand by Disney Vacation Club owners.


    MACHEO (Sunrise Offerings)
    6:30 am - For Early Risers, coffee and assorted juices

    MIAMKO (Adventurous Awakenings)
    7:00am - 10:30am - Assortment of fresh fruits, juices, pastries and cereals

    VITAFUNIO (Safari Snacks)
    11:30am - 3:00pm - Selection of African snacks and beverages

    CHAI (Afternoon Tea)
    3:00pm - 4:30pm - Loose leaf teas, assortment of scones, cookies and biscuits

    KISIKUSIKU (Twilight Offerings)
    5:00pm - 7:00pm - Wines, hors d'oeuvres, appetizers from Jiko and Boma

    REHEMA (Evening Indulgences)
    8:00pm - 10:00pm - Fine desserts and premium cordials

    Here is a link to the actual letter you will receive from IPO:

    Sundays & Thursdays. The Sunrise Safari can only be booked through AKLs Itinerary Planning Office, 180 days in advance. The current cost is $65.00 for ages 10 and up; $32.50 for children ages 3-9. Payment in advance is required. There is a 48-hour cancellation policy.

    Your invitation will be delivered to your room the evening prior to the Safari. You need to check in with the Lounge CMs the morning of the Safari as they will swipe your Park Tickets. You will be instructed where to meet the group in the lobby (departure is usually 7:30am).

    The group will proceed out the front lobby doors, go through a quick bag check (security), then board 2 buses for the ride to AK. You go through the backstage area, which is quite interesting (no pictures allowed in any backstage areas).

    The tour, along the Kilimanjaro Safari ride path in Animal Kingdom, lasts about an hour and includes multiple stops so you can stand up and take pictures. Each of the animals along the way is described in detail, since there is plenty of time. After the Safari, there's a breakfast buffet in a private room at Pizzafari. The chefs do a fantastic job preparing this feast, which includes standard American and African items.

    AVAILABLE TO ALL AKL/AKV GUESTS: Wanyama (Sunset) Safari:
    This Safari takes place on the Savannas of the Animal Kingdom Lodge. It is meant to be a re-creation of a true African afternoon game drive and is an opportunity to spend time with members from the animal programs team learning about the natural history and management of the animal collection at Disney's Animal Kingdom Lodge. Guests will have photo opportunities of the animals and architecture of Animal Kingdom Lodge that can only be experienced from the Savannas. Your safari will conclude with a true African dining experience at Jiko, just like the lodges in Africa where a multi-course meal will await you.

    Hours: Mondays, Wednesday, Fridays and Saturdays about 1 1/2 hours before sunset at the lodge's Porte Cochere.

    Age Requirement: Must be 8 years of age or older.

    Cost: $190 per person (age 8 and older). Tax and gratuity are included as well as a small contribution to the Disney Conservation Fund.

    Reservations: This event can only be booked by contacting the Animal Kingdom Lodge Itinerary Planning Office. Note that there is a 48-hour cancellation policy. The safari can be booked 180 days out from the day of the event.

    July 2013

    Thanks to Mirage0306 for this info. I'll be looking into more specifics such as whether or not other CL guests can book this...

    "We are staying CL at AKL later this month. I have been corresponding with IPO and they sent this info over to me. I had never heard of it, so on the off chance y'all didn't know about it either, I thought I'd pass it along!

    **NEW***SAFARI ***

    Animal Kingdom Lodge Night Vision Safari : Guest must be 8 years and up to attend .

    **Now offered Wednesday, Friday, Saturday ,Sunday and Monday .

    Join one of our Animal Programs Cast Members on an hour long Safari Experience at Animal Kingdom Lodge. This experience takes place after dark and is reminiscent of a nighttime African Game Drive through the savannas. All guests will have use of night vision binoculars to make the most of their viewing experience. Plan on seeing our animals and resort like never before.

    A portion of the Tour price will be donated to the Disney Worldwide Conservation Fund..

    Our guest will meet at the Kidani Villas at Community Hall .Your Safari is at 10PM and your arrival an check in is no later than 9:45PM , *Please do not be late . This is a pre-paid event . The cost is per-seat $74.55 full payment at time of booking . Can be booked up to 180 days prior to your arrival. 48 hour cancellation policy . No meal packages or discounts can be used to pay for this event. Can be booked up to 180 days prior to your arrival. "

    Welcome email from IPO:

    Dumela (Greetings) Murphy!

    Thank you for choosing Disney’s Animal Kingdom Lodge for your upcoming visit to the WALT DISNEY WORLD® Resort. On behalf of our entire team, we would like to extend a warm welcome to our resort. We look forward to your arrival!

    Disney’s Animal Kingdom Lodge has assembled a team of itinerary planners who will work closely with you in developing an itinerary that is personalized for your party. Many of our restaurants, recreational opportunities, spa treatments, and shows can be booked 180 days or more in advance of your visit. For the greatest success in securing the dates and times you prefer, we recommend that you complete the attached information, return it to our office, and contact our team at your earliest convenience. All requests made will be booked, based upon availability. A confirmation will be returned to you in the form of a personalized itinerary. Please inform us of any reservations which you have booked so that we may add them to your itinerary.

    All dining, recreation, tours and child care activities will require a credit card for booking. For your security, please do not send your credit card information by email or fax. We prefer that you contact our office by phone to provide credit card information.

    Your itinerary planning team is available to assist you every day from 9 a.m. to 6 p.m., excluding holidays. We may be reached via e-mail, mail, fax, or telephone at the numbers and address listed. We encourage you to visit our website: www.disneyworld.com to learn more about our dining and recreational offerings.

    We look forward to serving you soon!

    At your service,


    Walt Disney World Concierge Itinerary Planner
    Disney's Animal Kingdom Lodge
    Where the Spirit of Africa Comes Alive
    Itinerary Planning Office
    Phone 407-938-4755
    Fax 407-938-6507
    Email: animal.kingdom.lodge.itinerary.planning@disneyworld.com

    We do not want you to miss out on something because we have not had a chance to tell you about it. If we have not discussed the Sunrise Safari (for concierge club level guests only), Wanyama Safari, Dine with an Animal Specialist, Our Night Vision Safari, Tours or Spa treatments please let us know if you would like additional information or hyperlinks.

    My Disney Experience is a Magical web application that can greatly enchant your vacation experience. We recommend that in order to experience the most magical of vacation that you sign up for it on your home computer and/or Smart Phone.

    The free My Disney Experience is available on most smart phones through your application store.

    The link to the PC website is https://disneyworld.disney.go.com/plan/

    Photos provided by Ferrentinos:

  • TigrLvsPooh

    Travel Channel's Ultimate Disney Fan
    Jul 6, 2001
    Tipping Guidelines:

    1) Concierge (and Front Desk) CM's can be fired for taking cash tips.
    2) They are supposed to refuse up to three times. If you ask a fourth time, they take it, but, they must immediately turn it over to a manager
    3) The tip goes into a fund, and the manager buys donuts or coffee for all.
    4) If they do not turn in the cash, it can be immediate termination.

    NOTE: They can accept gifts of up to $75 value (like candy, snacks, homemade items, flowers, gift baskets, etc).

    I've been told that they appreciate small gifts (especially edible gifts!) that represent where you come from, for example, I'm from Massachusetts, so perhaps something cranberry-based. I'd try to bring some lobsters, but I think that'd be a bit tricky to get through the airport security.



    Travel Channel's Ultimate Disney Fan
    Jul 6, 2001
    I am in need of WL CL pictures!!! :) Also if you have welcome letters from WL, GF, or CR I'd love a scanned copy of those as well. :goodvibes

    It's a work in progress but I'll keep plugging away! :thumbsup2


    Mom to 3 Princesses
    Oct 29, 2006
    TigrLvsPooh...thanks for taking the effort to make this big move! You are awesome!!!:cool1: I think you can ask the mods to lock the old thread so you don't have to worry about it anymore. We would do that with my Disboutique thread when it hit 250 pages.

    And yea, me!!! I'm the first new post! :lmao:

    Thanks for all the info...we will be staying at BC in a few weeks. If anything looks different, I'll be sure to take pics for you. :beach:


    DIS Veteran
    Dec 6, 2010
    Thanks for taking this over!!! Looks great!! One observation i made, and pointed out to Scott before was that the GF info indicates that Sugarloaf offerings are different from RPC. That has not been the case for several years now. They both have the same offerings. I know that has caused people confusion in the past, so maybe an edit?

    Other than that, looks awesome!!! :thumbsup2

    I won't be at Sugarloaf until August, but will be glad to grab pics.


    Dole Whip Queen
    Oct 16, 2007
    Great job! Just booked AKL CL for the first week in March for our babymoon :goodvibes


    DIS Veteran
    Sep 23, 2006
    Thank you for taking this over/updating - great photos and info (of course the other thread had great info too :goodvibes).


    DIS Veteran
    Aug 21, 2010
    That's all for now.... I am in need of WL CL pictures as well as RPC and Sugar Loaf if anyone is willing to share. Also if you have welcome letters from WL, GF, or CR I'd love a scanned copy of those as well. :goodvibes

    It's a work in progress but I'll keep plugging away! :thumbsup2
    WDWKOOK has a ton of WL-CL pics on the WL thread, I'm sure she would be willing to share.

    And the 1st post of the thread looks great and easy to navigate!

    Scott MC

    DIS Veteran
    Mar 1, 2009
    Erika, thanks so much for doing this! Everything looks great!

    We never thought we'd get into CL, but in 2009, we booked a SV room at the GF and we're upgraded to the RPC, and since then, when the money has allowed, we've been staying CL. It's one of those things when you ask yourself, do I really need this? The answer is clearly no, but it's such a nice little luxury to have. For us, it's really not about the food, or the seclusion, or the IPO (we really enjoy making our own plans!), but about the CMs. We've met so many wonderful ones so far! At BWI, Jackie, Scott, Anita, JJ and Jese come to mind, as does Chip and Jill at BC. It's so nice to come back to your room and have a new CM friend ask what the lines were like at Space Mountain, or ask if we liked The Brown Derby, or tell us they've been working on changing that reservation from 7 to 8. It's that special treatment that gets us to spend our dollars on CL. They take the time to learn your name and your interests and even have a pretty good idea of what your itinerary is. That's special to us.

    So far, we've stayed CL at the GF (RPC), AKL, BWI, and BC. So far, our favorite, hands down has been BWI, though BC is a close second. At BWI, we of course love the CMs, but we also love the spaciousness of the lounge, and how they never seem to run out of offerings. The lounge is also BEAUTIFUL. It's a treat to watch some of the Illuminations fireworks from the lounge balcony, and in our stays, we've been lucky enough to score a BoardWalk view from our room and I truly dint believe there's a better view at WDW. I'm also obsessed with the moon-themed turndown cards they use there. I actually framed a full set and hang them by our bed.

    This summer, we are trying YC CL and can't wait! I'd love to hear Regatta Club stories!

    Thanks again Erika!