Experience with Nikon Service? - HELP- NEED ADVICE!

Gdad

I'm fuzzy on the whole good-bad thing
Joined
Oct 19, 2006
Messages
5,300
Well I finally sent off my Nikon D70s for factory service to repair a hot pixil on the sensor before the warranty runs out. Anyone have any experience how long something like that might take? I just hope I get it back before the 1st of June- my daughter is a flower girl in a wedding plus I will be on vacation in the Smokeys. I might be forced to get that D200 body and demote the 70 to a back-up. :rolleyes1
 
... I just hope I get it back before the 1st of June- my daughter is a flower girl in a wedding plus I will be on vacation in the Smokeys. I might be forced to get that D200 body and demote the 70 to a back-up. :rolleyes1
In order to capture your daughter all dressed up as the flower girl, a father must do what a father must do! ;)
 
Well now they are telling me that since I can't find the sales receipt there is no warranty even though I bought it only 10 months ago. I guess I will learn my lesson if I can't find the receipt it will be $200 to fix (plus the $75 shipping I already spent) :headache: :headache: :headache:
 
Well now they are telling me that since I can't find the sales receipt there is no warranty even though I bought it only 10 months ago. I guess I will learn my lesson if I can't find the receipt it will be $200 to fix (plus the $75 shipping I already spent) :headache: :headache: :headache:

YIKES! $200 to repair and $75 to ship?? Where did you have to send it, that it cost that much to ship? I just sent my 10-20 Sigma back for a warranty check and it cost me a little over five bucks to ship from AL to NY, UPS Ground.

Jeff, I wonder if you could obtain a copy of the receipt from the retailer where you purchased the camera. If online, you may be able to access it from their website, and just print a copy.

Hope you get those details worked out. $275 would be a pretty good down payment on that D200...

~Ed
 

Jeff, did you register your camera with Nikon after you bought it. If so, I would think they could look it up in the Nikon databases for you.
 
I've had two repair experiences with Nikon and both of them were good ones.

As you've found out, always keep the receipt. It is in effect your "warranty card". Nikon does not rely on mail-in product registration card for proof of warranty purposes because legally you aren't required to mail them in for warranty protection. The product registrations only do two things: 1) gives Nikon USA some marketing data on you, 2) gets you on Nikon's mailing list. In fact Nikon no longer includes the mail-in cards in many of their products. If you read the warranty info that came with your camera, you should see that it requires the bill-of-sale for service. I keep the originally packaging for my cameras and lenses and keep any unused items and the reciepts in them.

As mentioned, if you can't find it, try your retailer to see if you can get a copy. Lastly, you can try to call the service department at Nikon and try the old trick of "Screaming and begging". I know some people that have effectively used this technique with Nikon serivce staff. Appeal to their sense of logic. I had a friend whose D70 was out of warranty, but was exhibiting signs (the meter would randomly way over expose images) that I knew was the precursor to the well known "Green Blinking Light of Death" syndrome that Nikon was fixing for free as a "recall". Since technically his camera hadn't "GBLOD'ed" yet, they wanted to charge him for the repair. He called them and talked to a service manager who agreed that the attempt to charge him wasn't warranted and they performed the recall work for free.

As to the cost, Nikon uses tiered pricing for their repairs that may or may not bare a resembalance to the actual repair cost (like a lot of service departments at car dealers are doing). They usually classify a fix as a "A", "B", "C", etc. (i.e. "Minor", "Moderate", "Extensive", etc.) repair with each level having its own price.
 
Yuck - good luck with that.

I kinda had the same situation in reverse - I have my receipt for the XTi - but could NOT find the warranty card. I have every other slip of paper that came with that camera - but for the life of me I can not find the warranty card.

Maybe your DW will take pity and surprise you with the 200D???? ;)

I really hope it all works out for you. You definately do not want to miss your precious lil girl as flower girl or your family time in the smokies.
 
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I kinda had the same situation in reverse - I have my receipt for the XTi - but could NOT find the warranty card. I have every other slip of paper that came with that camera - but for the life of me I can not find the warranty card.
Jennifer, it's my understanding that under consumer protection laws, you are not required to provide the manufacturer with proof of their warranty. All that is required is proof that you've met the conditions of the warranty offered at the time of purchase. If the terms are that parts and labor are covered against defect for one year from date the purchase from an authorized dealer, then the sales reciept will legally satisfy those contractual requirements. As I mentioned above, this is the reason that Nikon has stopped including "warranty cards" that must be sent back after purchase or sent with a repair request.

Did Canon tell you "no warranty card, no dice"???
 
Jennifer, it's my understanding that under consumer protection laws, you are not required to provide the manufacturer with proof of their warranty. All that is required is proof that you've met the conditions of the warranty offered at the time of purchase. If the terms are that parts and labor are covered against defect for one year from date the purchase from an authorized dealer, then the sales reciept will legally satisfy those contractual requirements. As I mentioned above, this is the reason that Nikon has stopped including "warranty cards" that must be sent back after purchase or sent with a repair request.

Did Canon tell you "no warranty card, no dice"???

I haven't even contacted canon to tell you the truth. I spent 146.00 on an extended warranty through Wolf camera and they are covering it all for free - I won't even have to pay shipping. If they can't clean the sensor off they will either replace it or replace the entire camera.
 
I just checked Canon's web site, and just like Nikon, when sending something in for warranty service, you are only required to include:
1) The item for repair.
2) Contact and return shipping information.
3) A detailed description of the problem.
4) Dated "proof of purchase" information.

However, it's reasonable to think that 3rd party warranties wouldn't be covered under the same consumer protection rules as manufacturer warranties. I've purchased one 3rd party warranty (from Mack). I do recall that I was required to mail in a regisitration card (or use their web site) to indicate the camera and serial number that was to be associated with the warranty as well as the purchase date. However, the only thing I needed to send to them if I needed service was the contract number on the warranty. Sending any part of the warranty contract itself is optional.
 
Well here's the latest- I spoke with Nikon this morning. I told them the exact day and location I purchased the camera. As long as I can show them some kind of statement showing the purchase they said that will be enough. I can't remember if I paid with Amex or my debit card but it has to be one or the other so as soon as I go bact thru the statements I should be okay. Whew! :rolleyes1
 
Well here's the latest- I spoke with Nikon this morning. I told them the exact day and location I purchased the camera. As long as I can show them some kind of statement showing the purchase they said that will be enough. I can't remember if I paid with Amex or my debit card but it has to be one or the other so as soon as I go bact thru the statements I should be okay. Whew! :rolleyes1

Great news, and good to know that Nikon is willing to be reasonable about the issue.

~Ed
 
Well here's the latest- I spoke with Nikon this morning. I told them the exact day and location I purchased the camera. As long as I can show them some kind of statement showing the purchase they said that will be enough. I can't remember if I paid with Amex or my debit card but it has to be one or the other so as soon as I go bact thru the statements I should be okay. Whew! :rolleyes1

That is great. Glad it is working out OK for you.

A bit off topic - but what exactly does a hot pixel look like in a photo?
 
A bit off topic - but what exactly does a hot pixel look like in a photo?
It's a pixel that's "stuck" at 100% for a given color. So you'll see a pin-point of red, blue, green, etc. that'll appear in every image. It's most noticeable when taking pictures of dark subject. Every sensor will have some hot pixels when produced, but they're "mapped out" at the factory and that pixel's color value will be approximated from surrounding pixels. However, it's not uncommon for a pixel to "go bad" over time.

This is also something somewhat different from "hot" pixels that will only "pop" in photos of long exposures. When I take night time photos with no flash on one of my old digital point-n-shoots, I'll look like someone's scattered a bunch of M&M's all over my subject area!
 
Glad to hear Nikon service is willing to work with you on your repair.

I've had a few experiences with Nikon service. I sent my FE in for a new crank. The estimate was stupidly expensive. They wanted to do an overhaul too. All I wanted was a crank. I wound up buying the part myself ($15) and having it done locally. On another occasion I brought one of my cameras in to Nikon Service in Melville, NY. They fixed the problem on the spot and I was on my way.

Hopefully I'll never have to but if I have a serious problem that is not covered by Nikon in the future I'll bring it to
PhotoTech Repair in NYC. They have people there who used to work for Professional Camera Repair. Hopefully their service is as terrific. Pro Camera was a place you could bring your camera in and have a part made for you if need be. Not your typical camera service. Very personalized and reasonable.

Fingers crossed for you on your backup plan:rotfl:
 
just read this thread..canon lenses are not registered so you just send them in with copy of receipt( the first time, by round 4 i think they are getting to know my voice hahaha) they also have stuff you registered on their website..you put in your serial number (i think) and it looks it up for you...i haven't had to do this with my camera so the steps might not be right but if you registered it it should be there...canon turns their repairs around in under 10 days, from my door to my door
also, i think this is great but if you buy something from b&h they have a copy of your order and you can print it out for repair...i had to do that with my macro lens, couldn't find the receipt and it was making a noise but they accepted it no problem ( phoenix lens) which by the way, they were super nice ( phoenix lens repair) adjusted the focus without me having to ask( and send it in 4 times unlike the "other" lens i have had to ship) i just asked for a pointer on how to use the adapter and they adjusted it.....evidently it wasn't working right cause now it works great and they even emailed me when they sent it ( ups keeps delivering my stuff to my 95 yr old neighbor who 1/2 the time doesn't even see it there:rolleyes1 but yikes $75 to ship seems like a lot, my 28-135 with $400 insurance is only about $12, Ohio to NY UPS or DHL
 
yikes $75 to ship seems like a lot, my 28-135 with $400 insurance is only about $12, Ohio to NY UPS or DHL

I sent it UPS- I sent it overnight because I was hoping to have it back this week- doubt thats happening now :headache: but I did hear if you sent it that way to them that way they would overnight it back to you. I also let them pack it since I didn't have the original box- and insured for $1000. Yeah- it came to about $75 :rolleyes1
 
I sent it UPS- I sent it overnight because I was hoping to have it back this week- doubt thats happening now :headache: but I did hear if you sent it that way to them that way they would overnight it back to you. I also let them pack it since I didn't have the original box- and insured for $1000. Yeah- it came to about $75 :rolleyes1
that pesky old overnight "desperation surcharge" gets ya every time:lmao:
 
Well today they did confirm it is being authorized under warranty :) and the repair should take 7-10 more working days. :sad1: - Hope it's not that long...
 
Glad to hear it's working out. UPS overnight & packing is $$$. At least now you have the assurance that it won't spend the next few days being juggled around (possibly doing more damage) and it was packed properly with sufficient insurance. :thumbsup2
 


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