My TA has just informed me that when she called Disney to correct the spelling of my DD's friends name, the told her that I was going to need my pin at check in! She said they advised her that there has been a lot of confusion regarding the PIN attached to the code and if you don't have the card at check in, they will ask you to pay the regular price.
I am sure that once the confirmations start coming in the mail, we will see that it states under "Resort Information": Eligible post card/pin number required at check in" or something like that. I know on the AP & FL codes it states, "Eligible Annual/Seasonal pass required at check in" or "Valid Fl ID required at check in".... if they are stating on the confirmation..then they will have every right to charge rack rates without it.. and Disney will charge you it. I am waiting to see what mine says...
You cannot give them that bologna that my dog ate it, or I lost it.. they will not fall for it. The post card would probably say something pertaining to holding onto it also... as well as an email may state it needs to be printed out....Disney usually covers all basis.. I am waiting to see what my confirmation says.. if that is the case, I do not have a pin.. I will just cancel & wait for the AP or FL rates to come out. They usually are in that 40% off range.... To me it is no big deal, I go often. To many of you, this may be your only trip for a year or so.. I feel for you... I know it is no biggie for me.. hope this all works out for everyone.. Disney needs to get their act together... big time. Yes, I know they watch these boards. I hope they see the mess they have made for some people. While it is not the poor CM's on the other end of the phone fault.. you cannot blame them for not knowing, it wasn't told to them! It is upper management.. it is the computer system.. it is not the CM on the other end of the phone line.
Just last night a friend of mine called to ask a question about her upcoming March trip.. we are both going at the same time in March.. we think they pulled up the wrong person on her.. the CM went onto say that they see how she has several other ressies & that she has been calling everyday for availability in PO-Riverside.. She had no clue what the heck they were talking about. She has one ressie.. it is for March, we are linked together with a Magical Gatherings number. Her, her son & his family, me (and my family) as well as my cousin. That amouts to 4 different rooms.. I am the only one out of the 4 family's that have other ressies

Now did they pull mine up or someone else's totally.. definatly not hers !!! I haven't called everyday looking for PO either! .... Disney needs to go back to their MAGIC.. and forget their budget cuts... they have spread themselves too thin..... they no longer care about the guest. That company is so big.. they know they will survive without us..