Yikes! I am new to DIS, but not to Disney, and am quite surprised with all of this. I read the blurb that was added to the 1st post in this thread, and think that if that is indeed how the memo for Cast members read, it's a bit harsh ... JOB LOSS for putting a code through without a pin? Wow, Mickey is a different kind of fellow behind the scenes
Seriously though ... job loss is a bit extreme, imho, because the system apparently didn't ask the cm for a pin to book this for some folks, correct? It was my understanding that if indeed a pin was needed, unless it was entered, the cm could not proceed to book ... is that incorrect?? How then,is it the fault of those calling in, or the cm? If they code worked when entered, without the cm being prompted for a pin, what were they to do?
I understand the frustration ... I wanna code too. Still though, this sort of thing happens a lot more than I think we like to think. About last year some time (when I was planning a different trip) someone noted using a code when they didn't receive it, so it's not a new phenomenon. The same thing can happen with AP rates. Last year, I booked a room at AKL at the AP rate, and indeed had an AP ... however, upon check-in, the cm didnt ask to see it (I offered it to him, and he seemed a little as though he was looking at it to appease me more than anything else ... sort of felt as though I was flaunting the pretty lilpass, lol). I didn't care really, but when I read here on DIS and elsewhere that folks were calling to get the AP rate though they had no AP and no intention of purchasing one ... and reported they successfully retained the rate since no one asked for the AP at check-in.
My point is, this isn't new, and yes it does happen ... if Disney is suddenly implementing a job loss mandate, we may see a drastic loss in CMs because it has happened before with codes, as well as AP rates, and I am sure in ways I and others have yet to hear of.
My disappointment now is with how the staff being told they will be fired if they slip up -- my position is that if the computer doesn't prompt them for a pin, how can the cm be held accountable and at such a steep cost.
Gee, I guess I should log off the DIS and look for a job with a union, lol. Seriously though, I wonder if the "job loss" is a bit extreme ... it's not as though they were hacking the system
Is it or is it not true that the computer system will not allow the cm to proceed with a pin code offer if the pin isn't entered?? If it is true, then the poor hourly wage CMs are getting the raw end of this, as it wasn't their fault. (or the fault of those who asked to use it and were allowed, it's not as though they lied, from what I read, to get it, rather were upfront about it).
I see a Public Relations nightmare if all of these folks get fired and/or a bunch of guests who booked and paid get their trips cancelled or charged at a higher price.
