Does Disney keep a list of 'constant complainers'

[bumbershoot]

What bothers me about this is that when I complain I am complaining to get my issue fixed not "free" stuff. I could care less if I am in their file. Maybe I wouldn't be in their file if they did their job correctly.

Agreed.

Your husband's right. You are a complainer. The door gripe is legitimate. Housekeeping needs to be conscious of things like that. The elevator complaint isn't. Maintenance needs to be done at some point on pretty much everything in the world. Only option would be to shut down the whole wing for it and then people would complain that it was closed.

The poster wrote about elevatorS. Plural. However many guest elevators there are in the garden wing, that's how many were down.

That's abnormal and unusual and really very odd. I think it's valid. Multiple elevators should not be down at once.

We lived in a brand new, pretty, expensive, apartment building that cheaper out on their elevators, and it showed. Thankfully they installed two because both were never both working. One was always being fixed. After about 6 months the management openly admitted that the owners had gotten the cheapest elevator and that was why there were constant problems. And still, there was never a time that both were down at once.

I currently live in a building with just one elevator, no units on a ground floor, and it's mainly Seniors here. It's a problem when the elevator is down.

So I feel that poster is right in complaining about all guest elevators being down at once. It shows a lack of planning and/or normal maintenance, that all would have routine work at the same time OR that all would break at once.

To be fair one can forgive some apprehension using service elevators at certain Disney hotels.

Good point.

 

[Tonka's Skipper]

All it would take to knock all the elevators out at the same time would be a computer board, program or system failure, something not as all odd in todays world.

Guess what folks the world is not perfect, these things happen anywhere, anytime and your going to give yourself a ulcer if you get worked up over it.

AKK

 

[mockmom3]

Today's English lesson.

The phrase is 'I couldn't care less.', not 'I could care less.'

It's the grammar nazi... lol. My mother was one and now I have the habit of constantly correcting my children and proofreading things.

 

[Robo]

 

[GotLabradors]

It's the grammar nazi... lol. My mother was one and now I have the habit of constantly correcting my children and proofreading things.

Got to love being quoted in the reviving post of a zombie thread.

 

[larryz]

Got to love being quoted in the reviving post of a zombie thread.

It depends on whether or not your still a strict grammarian...

 

[Love Tink]

It depends on whether or not your still a strict grammarian...

Please tell me that was done on purpose.

 

[larryz]

Please tell me that was done on purpose.

Oh, yes...

 

[Enjoying Life]

The job of elevator repair man has it's ups and downs....

 

[TheRustyScupper]

But I would think valid complaints respectfully expressed wouldn't cause a problem for future employment.

1) The famous "Mooch file" contains entries and people who complain and get comp's.
2) Valid complaints without comp's ARE NOT entered into the computer file.
3) I have, personally, been involved with guests who had legit issues, and the incident was not input.
4) The manager makes the final decision, but frequently is swayed by an Hourly CM.
5) Thus, future employment and future comp's are not influenced by complaints that are legit and without undue comp's.

 

[RealBlast3]

I don't think anyone who reports genuine problems will end up in the "mooch" file. I had bugs in my room so I obviously had to report it. I wanted to take a bath and the bathtub stopper was broke, so I couldn't, so I reported that. Problems of this nature will not get you flagged! They may keep it on file but Disney keeps everything on file, don't they? I mean, as we talk about in other threads, they're the new Big Brother, they want to know everything. But it's to improve the overall customer experience.

No one reports issues in their rooms because they're looking for free stuff and I'm sure no one here has ever asked for it in those situations so we wouldn't end up in a "Mooch file"

 

[TheRustyScupper]

No one reports issues in their rooms because they're looking for free stuff

1) Would you care to make a LARGE (READ: very large) wager on this?
2) Lots of people complain about small and big things in order to get comp's.
. . . yes, some are truly valid complaints
. . . most are either small/insignificant
. . . in most cases, they are just perception, and not even an issue
3) I see such examples several times per week.
4) And, in many instances they won't leave The Desk until someone gives them something for free.
.
NOTE: The problem is that for so long folks have littered the Internet with examples of comp's, and people think they can get something for free by merely complaining. We have even had guests come up to The Desk several times during their stay with different complaints, looking for freebies. In many cases, based upon the problem/issue, we check their name in The Mooch File before trying to talk with them in detail. (We have their room number, so cross-referencing the name is not a problem.) It is surprising how many people pop-up in the file as constant or mega complainers, year-after-year.

 

[RealBlast3]

1) Would you care to make a LARGE (READ: very large) wager on this?
2) Lots of people complain about small and big things in order to get comp's.
. . . yes, some are truly valid complaints
. . . most are either small/insignificant
. . . in most cases, they are just perception, and not even an issue
3) I see such examples several times per week.
4) And, in many instances they won't leave The Desk until someone gives them something for free.
.
NOTE: The problem is that for so long folks have littered the Internet with examples of comp's, and people think they can get something for free by merely complaining. We have even had guests come up to The Desk several times during their stay with different complaints, looking for freebies. In many cases, based upon the problem/issue, we check their name in The Mooch File before trying to talk with them in detail. (We have their room number, so cross-referencing the name is not a problem.) It is surprising how many people pop-up in the file as constant or mega complainers, year-after-year.

I guess what I'm really trying to say is that if there is a GENUINE room issue, i.e. something broke or not working or something else that makes it unacceptable, you HAVE to report it. I'm talking about real room issues. And let's be fair, these hotels get a ton of usage and many are pretty old, things in them are breaking all the time - just look at the disboards for proof of that.

Pretty much all of the examples people have brought up in this thread were genuine room problems, and I've read many reviews on allears as well of real room problems that just shouldn't be.

I'm not sure what you consider small/insignificant? But as I said, the good disboarders in this thread and other good vacationers have been bringing up pretty genuine room issues that one would have to call about. All the rooms cost money, they should be in tip top shape with all amenities in working condition. And Disney does OVERCHARGE on everything, like 2 to 3 times what the room should cost, so if you take that into consideration, you can't really blame patrons for wanting rooms that are in good shape.

I mean, I wound't call for like stains on the wall or the carpet, however a part of me really does want to only because that is very dissapointing and Disney has the money to fix things like that. Am I really going to call and ask for a room change over it? No. But one does expect "quality" from Disney, especially for these prices, and I kind of can't blame people for complaining over what might seem more superficial aspects of their room that maybe to some might seem small/insignificant but to others are gross and disgusting and more associated with a Motel 6. It's not always for "Comp".

I don't doubt there are bad patrons who just want comp, though.

 

[TheRustyScupper]

And Disney does OVERCHARGE on everything

1) Overcharging is a subjective term.
2) Actually, they charge what the traffic will bear.
3) And, judging from the quantity of guests, they will bear a lot.

 

[bookluvingbabe]

I definitely complain. I am not looking for a freebie or an upgrade or anything but for people to do their jobs.

Leaking tub--3 phone calls to get repaired.

Bath tub filled with hair when we checked in. Only two phone calls to get it cleaned.

Many, many, many phones calls to get enough shampoo and coffee and towels each day.

Charging privileges that are ALWAYS wrong despite being set up correctly on MDE before we arrive.

Tickets being switched so that I'm a minor and DS is an adult.

Wifi outages when every single thing you need to do at Disney requires WIFI these days.

Etc.

Did we score a few anytime FPs as a result of my calling and escalating until management got involved? Yes.

Guess what? I'd rather have it right the first time.

You don't get a second chance to make a first impression. Disney seems to have forgotten that along the way.

I'll happily have my name in a master file if someday I can get a trip where I don't have issues.

(Actually I did have one mostly issue free visit at Christmas 2014...Guess what? It was at a value resort!)

 

[TheRustyScupper]

I'll happily have my name in a master file if someday I can get a trip where I don't have issues.

1) Please do not count on this.
2) It is NOT the purpose of the file.
. . . not meant to point out issues that need correction
. . . not meant to identify true complaints, unless there are significant comps requested and/or granted
3) The reason for the file is to identify those who try to get comps, and deny those folks in the future.

 

[JACKNAG]

Has any one ever received a no strings attached card?
It was in a Disney World training manual I found.
Just wondering

 

[volfan1978]

I wonder if I'm in the Mooch File. Been to Disney many times without complaint, but last year when we pulled into the Polynesian after an all-night drive I dropped the family off at the front door and then couldn't find a parking spot. I circled like a shark for literally 30 minutes until I found someone leaving and got their spot. I immediately went to the front desk and let them know I wasn't happy about the situation and that I felt like I had been robbed of 30 minutes of my family vacation time because they had failed to provide adequate parking for their legitimate hotel guests. They apologized and gave us an extra FP...and while that wasn't what I was after, I did appreciate the gesture (and I told them so). They also said they'd reinforce with the gate guards to check magic bands and restaurant reservations more stringently. I didn't have any more parking issues after that, so I considered the matter taken care of.

 

[DreamIsaWish]

Has any one ever received a no strings attached card?
It was in a Disney World training manual I found.
Just wondering

View attachment 146793

We got one several years ago when we were waiting at AKL for the bus and it was just not showing up. I don't recall really complaining but just conversing with the CM there about what was going on. He saw my son's birthday button and wrote him a "magic fastpass" on a no strings attached form. I think it was more of a birthday magic but also to make up for the really slow buses.

Another time we rode Test Track and the car we designed didn't show up at all. My son really wanted to see how his car did (and beat Mom's car) so I politely mentioned this as I was getting our photopass picture added. The photopass CM went to the ride CM to see if we could go back in the exit and ride again with our cars. Because it was the very end of the day, they wouldn't accommodate us (even though they had nearly empty cars going out). The photopass CM felt that ride CM should have been able to accommodate us so he offered (without me asking) to have my son pick out a shirt from the Test Track gift shop with a no strings attached.

in neither case did I demand or even really ask for anything. The CMs just wanted to make the day more magical in a simple way in their control and that was SO appreciated.

 

[recmouse]

We got one several years ago when we were waiting at AKL for the bus and it was just not showing up. I don't recall really complaining but just conversing with the CM there about what was going on. He saw my son's birthday button and wrote him a "magic fastpass" on a no strings attached form. I think it was more of a birthday magic but also to make up for the really slow buses.

Another time we rode Test Track and the car we designed didn't show up at all. My son really wanted to see how his car did (and beat Mom's car) so I politely mentioned this as I was getting our photopass picture added. The photopass CM went to the ride CM to see if we could go back in the exit and ride again with our cars. Because it was the very end of the day, they wouldn't accommodate us (even though they had nearly empty cars going out). The photopass CM felt that ride CM should have been able to accommodate us so he offered (without me asking) to have my son pick out a shirt from the Test Track gift shop with a no strings attached.

in neither case did I demand or even really ask for anything. The CMs just wanted to make the day more magical in a simple way in their control and that was SO appreciated.

You know how the saying goes... "You get more with honey than you do with vinegar." Sometimes it's all in the approach of your 'complaint.'