Delta -- discrimination against a black female doctor inflight

I'm going to say by the flight attendants response she assumed she was too young. Calling her "sweetie"? That's something you say to a kid.

When she said "Wow you're actually a doctor?" I'm sure she wasn't saying "Wow you mean colored girls can be doctors too?" She was like "Wow you look way to young to have completed medical school!"

The flight attendant should have taken her seriously but honestly young people are rarely taken seriously.

Oh that reminds me. I need to go back to low-key's thread and list that as another benefit of getting older. If you tell people you're a doctor they actually believe you.
 
I too am in the boat of thinking the thread title should be changed and that's more or less because we don't actually know what discrimination it is. I absolutely agree some discrimination happened if all the story is completely true just not sure that it wasn't that she was a female, looked younger, or it was the color of her skin.
 
Would there be any reason for a doctor to make themselves known to FA before the flight? Is it possible the older doctor had shown his credentials at some other time? I know I'm reaching, but genuinely asking.

From what I understand, some doctors and other medical professionals volunteer this information ahead of time, and the flight manifest would list it. So in case of a medical emergency, the FAs would know exactly where they were seated.
 
I could see why FA would have to make this call if you have someone that is flying alone and unable to consent to someone treating them. However why do the FA get to make that call when someone is flying with a spouse.

If this happened when my DH was having medical issues I would want anyone that could help to help. The chances that anyone who volunteers to deal with a sick person on a plane is more qualified then the flight attendant is really really good.
 

This story is interesting to say the least. I've never had to offer my credentials on a flight (I'm a rn) but I did once help in a car accident (the car in front of me ran over a pedestrian...it was not great) and while I had to give a police report as to what I witnessed and what help I was able to offer the patient, I was not asked to produce my credentials. My word was enough for the police (in 2011).

I have never been asked to assist on a flight, nor asked if I had credentials in case of emergency.
 
I also think space issues are a big consideration, too. Think of how tight a space it is on a plane. Now you have the customer having medical difficulty, likely a spouse or friend, a flight attendant or two, and multiple people offering to help that you have to sort through very quickly and succinctly, since seconds can count. That customer may be very large, or a child, someone with obvious physical disabilities or medical issues, or who knows what. In the hospital, we generally have plenty of space (during what we refer to as a Rapid Response, or a Code). On a plane, there's almost none. So I'm sure part of what is going through a FA's mind in those first tense moments are, how to deal with this physically and logisticallly, as well as, I have to ascertain who is qualified and who isn't should some volunteers come forward - and this means not only who has initials after their name, but who is actually qualified to deal with the specific problem at hand, e.g. a pediatrician, an OB/GYN, a cardiac specialist, etc. All in addition to knowing there are still other duties on the plane that must be attended to. It is a tall order, indeed. Reading through some of the stories I viewed yesterday, it's possible this could go on for hours, especially if it's an international flight.

http://www.theatlantic.com/health/archive/2013/04/medical-emergencies-at-40-000-feet/274623/

Thinking about it more, it almost seems a little silly to me that this doctor is stamping her feet over this right now. I'd think she'd be a little more sensitive and understanding to the fact that dealing with a medical emergency in the air isn't easy. If the tables were turned and it was herself or her family member, wouldn't she want the people most qualified taking charge of the situation? (And this could possibly be an EMT or an RN over an MD depending on experience, according to everything I read.) I'd like to know if this was an OB or GYN emergency, ie her specialty, or was it something else that the other doctor was more qualified to treat?
 
I also think space issues are a big consideration, too. Think of how tight a space it is on a plane. Now you have the customer having medical difficulty, likely a spouse or friend, a flight attendant or two, and multiple people offering to help that you have to sort through very quickly and succinctly, since seconds can count. That customer may be very large, or a child, someone with obvious physical disabilities or medical issues, or who knows what. In the hospital, we generally have plenty of space (during what we refer to as a Rapid Response, or a Code). On a plane, there's almost none. So I'm sure part of what is going through a FA's mind in those first tense moments are, how to deal with this physically and logisticallly, as well as, I have to ascertain who is qualified and who isn't should some volunteers come forward - and this means not only who has initials after their name, but who is actually qualified to deal with the specific problem at hand, e.g. a pediatrician, an OB/GYN, a cardiac specialist, etc. All in addition to knowing there are still other duties on the plane that must be attended to. It is a tall order, indeed. Reading through some of the stories I viewed yesterday, it's possible this could go on for hours, especially if it's an international flight.

http://www.theatlantic.com/health/archive/2013/04/medical-emergencies-at-40-000-feet/274623/

Thinking about it more, it almost seems a little silly to me that this doctor is stamping her feet over this right now. I'd think she'd be a little more sensitive and understanding to the fact that dealing with a medical emergency in the air isn't easy. If the tables were turned and it was herself or her family member, wouldn't she want the people most qualified taking charge of the situation? (And this could possibly be an EMT or an RN over an MD depending on experience.) I'd like to know if this was an OB or GYN emergency, ie her specialty, or was it something else that the other doctor was more qualified to treat?

True. I also think of the limited supplies they have on hand in the air. A poster above mentioned being a cm and how Disney handled it, which I think really works because they have their own medical staff and supplies available and on the way, but on a plane that isn't really an option until landing.

I still think the FA should have questioned dr. Cross's credentials (as well as the other doctors') rather than immediately brushing her off. I'm not sure about doctors and any cards they may have (I'm sure personal business at least), but my state no longer issues nursing licenses in card format (nor have they in the 6 years I've been a nurse). That is all electronic and has been for some time. I feel inclined to screenshot my info to keep on my camera roll (and to print later) just in case this comes up again in my life.
 
I'm going to say by the flight attendants response she assumed she was too young. Calling her "sweetie"? That's something you say to a kid.

When she said "Wow you're actually a doctor?" I'm sure she wasn't saying "Wow you mean colored girls can be doctors too?" She was like "Wow you look way to young to have completed medical school!"

The flight attendant should have taken her seriously but honestly young people are rarely taken seriously.

Oh that reminds me. I need to go back to low-key's thread and list that as another benefit of getting older. If you tell people you're a doctor they actually believe you.

Some of you must know a lot of really rough looking young people. Doc looks about thirty.

What I don't get is the FA needing to know why she was in Detroit.
 
Some of you must know a lot of really rough looking young people. Doc looks about thirty.

What I don't get is the FA needing to know why she was in Detroit.
IMG_4516.JPG

From this picture shes very youthful. I could easily assume she's 25. Im going to guess she's probably short in stature too. Im just saying what I think is...it's age related. I wish I knew the age of the flight attendant. In my business I've been told by many older ladies "you're just a kid!" and I'm going to be 38 this year. I've always had a kid like look to me and I've always struggled to be treated like an adult.

I think I would have taken the sky miles and moved on with my life. Once she realized she had offended this woman she knew she was wrong and tried to apologize profusely which is all we can expect anyone to do in a situation like this. She's trying to turn it into a crusade when it's just an unfortunate symptom of humanity. We make errors. Now she's going after DELTA. :confused3

Everyone is losing their minds...
 
http://time.com/money/4531706/delta-discrimination-black-doctor/. (Comments in red, mine.)

"Delta Airlines is interviewing staff and passengers who were on board the flight where a black female doctor says she was discriminated against by a flight attendant.

Tamika Cross said she was on a flight from Detroit on Sunday when a man on board had a medical emergency. Cross is an OBGYN resident at Lyndon B. Johnson Hospital in Houston. (
Right there we know she is outside of her area of specialty.)

When flight attendants called for help after a passenger became unconscious, Cross said in a Facebook post that she repeatedly tried to tell the flight attendant she was a doctor, but the flight attendant first wouldn’t listen and then asked to see her credentials. When an older white man came up and said he was a doctor as well, the flight attendant did not ask the same questions, Cross says.

Delta said in a press release Friday that it is in the middle of a full investigation and is planning to talk with Cross about what happened. Delta trains flight attendants to ask for credentials from people offering to help with onboard medical emergencies. If the passenger doesn’t have medical identification available, then flight attendants are trained to ask questions about their training, according to the release. (Did he say what his specialty was, like I'm a cardiologist, for instance? We are all assuming that "asking for credentials" is just looking at licenses, whereas asking for credentials could also mean asking about area of specialty, as in, are you the best person available to deal with this particular emergency we're experiencing.)

While Delta says it can’t share much of its interview because of personnel matters (which always puts us, the readers, at a disadvantage, hearing only one side of the story), the airline said that of the three medical professionals on board the flight, only one produced documentation of medical training, and that’s the one who helped the passenger. (What were the specialties of the other two volunteers? Recommendations from Emergency Physicians are that medical volunteers should only do what they are trained to do. We, thus far, have not heard about this part of the conversation, which we know must've taken place between the FAs and the providers themselves.) According to Cross’s retelling, the flight attendant did say that the man they chose to help had credentials, but Cross never saw him show them to the flight attendant.

Cross shared her experience on social media, saying the flight attendant eventually apologized and offered her free miles. (So she got what she wanted.) Her post has 15,000 comments, has been shared nearly 40,000 times and sparked a #WhatADoctorLooksLike hashtag."

BTW I am home sick in bed so I have time on my hands to research this topic. :p It is an interesting one, and let me tell you, it makes me want to go out right now and jump on a plane! (Not!)
 
Last edited:
I think I would have taken the sky miles and moved on with my life. Once she realized she had offended this woman she knew she was wrong and tried to apologize profusely which is all we can expect anyone to do in a situation like this. She's trying to turn it into a crusade when it's just an unfortunate symptom of humanity. We make errors. Now she's going after DELTA. :confused3

Everyone is losing their minds...
Exactly. Sorry, I think she looks like a teen playing dress up. And yes, I probably would have questioned her.

The FA apologized. What more does she want? Her 15 minutes?
 
Exactly. Sorry, I think she looks like a teen playing dress up. And yes, I probably would have questioned her.

The FA apologized. What more does she want? Her 15 minutes?

I think part of the doctor's attitude is the medical mindset. Docs are accustomed to being respected, and don't take kindly when a mere mortal questions their abilities. My dad and his bro were doctors, and when my uncle got "the attitude" his wife would say, "M.D-eity, huh?" My uncle looked very young for his age, and was actually happy to get a few gray hairs so his patients would think he was more experienced.
 
Some of you must know a lot of really rough looking young people. Doc looks about thirty.

What I don't get is the FA needing to know why she was in Detroit.

I don't get that either, what does it matter why she was where she was?
 
http://time.com/money/4531706/delta-discrimination-black-doctor/. (Comments in red, mine.)


Tamika Cross said she was on a flight from Detroit on Sunday when a man on board had a medical emergency. Cross is an OBGYN resident at Lyndon B. Johnson Hospital in Houston. (
Right there we know she is outside of her area of specialty.)
Ummm, OB-GYN's go to through the same training as every other physician with additional training in their specialty and are quite competent to handle a medical emergency on any age or sex of patient. To imply that she couldn't handle an emergency related to a "male" is ridiculous.

If the facts are as the physician related, the airline owes her a huge apology. She doesn't look like a high schooler at all.
 
Ummm, OB-GYN's go to through the same training as every other physician with additional training in their specialty and are quite competent to handle a medical emergency on any age or sex of patient. To imply that she couldn't handle an emergency related to a "male" is ridiculous.

If the facts are as the physician related, the airline owes her a huge apology. She doesn't look like a high schooler at all.
In my opinion, she doesn't look old enough to have a medical degree.

And if I had a choice, I would rather a neurologist look at me, than an ob, in an emergency.
 
In my opinion, she doesn't look old enough to have a medical degree.

And if I had a choice, I would rather a neurologist look at me, than an ob, in an emergency.

Was the doctor who helped the patient a neurologist? If not what was his specialty?

My OB/GYN is a very young Indian woman. She's a fantastic doctor and I can't imagine ever referring to her as looking like a teen playing dress-up. That is so condescending.
 
Ummm, OB-GYN's go to through the same training as every other physician with additional training in their specialty and are quite competent to handle a medical emergency on any age or sex of patient. To imply that she couldn't handle an emergency related to a "male" is ridiculous.
I don't agree it's ridiculous at all. All recommendations I viewed on this subject say that, when volunteering in this type of situation, providers should stick with areas they are competent in. We all know that we are competent in different things. Sure, we all know basics. But if more is needed, then it could well be out of our area of expertise, and in that situation, we should defer to someone whose area of expertise it is, if available. This isn't simply my opinion - it's part of the recommendations to providers in this situation to a) do what's best for the patient and b) protect themselves from liability.

Back to the Aviation Medical Assistance Act of 1998

(b) Liability of Individuals.--An individual shall not be liable for
damages in any action brought in a Federal or State court arising out
of the acts or omissions of the individual in providing or attempting
to provide assistance in the case of an in-flight medical emergency
unless the individual, while rendering such assistance, is guilty of
gross negligence
or willful misconduct.

You know, it's funny. Out there for perusal are not only articles from physicians and aviation specialists, but from legal experts, and their take on it can be a little different than others'.

For example, this, from an attorney:

http://www.legalmatch.com/law-library/article/in-flight-medical-emergencies.html

"Who is Allowed to Use the Medical Equipment?
If a medical emergency does occur, it is important to know who can use the equipment on board the flight. While the FAA requires what medical equipment is required aboard each airplane, it does not specify who may use it. Flight attendants should grant access to the equipment only to trained crew members or to other persons qualified and trained in the use of medical equipment. In some cases you may hear announcement such as "If there are any doctors on board the airplane, please make themselves known to the cabin crew."

The decision to allow passengers to assist another passenger and to have access to medical equipment is up to the airline. However, it is highly recommended that flight attendants check the credentials of passengers holding themselves out to be medical experts before allowing them access to the equipment. Doctors who volunteer to help the crew manage a medical emergency should remember to practice within the limits of their training and knowledge. A doctor who volunteers to assist in such a situation and ultimately causes more harm to the injured passenger may be subject to medical malpractice and liable to the extent of the injuries caused."


Now FTR, I very likely would volunteer to help on an inflight emergency BUT, if, say, it was an OB/GYN emergency and that wasn't my specialty but was another volunteer's, than I would certainly defer to them, knowing that, not only do I not know much in that situation, but I could do more harm than good.

In one of the articles I posted earlier, a physician responding to an inflight emergency recognized her limitations, as she should.

http://www.theatlantic.com/health/archive/2013/04/medical-emergencies-at-40-000-feet/274623/

"The FAA requires flight crews be trained to coordinate the response to medical emergencies, to use first aid kits, to be familiar with the contents of the emergency medical kit, to use an automated external defibrillator, and to perform CPR. But flight crews also rely heavily on the assistance of health care providers aboard the aircraft. Studies by the airlines and ground-based medical support services have found that a health care provider is available and responds in upwards of 80 percent of in-flight medical events. The truth is, though, that many health care providers find themselves attending to issues they don't see in their medical practices, and most have no specialist knowledge about aviation medicine or the medical resources aboard the plane. If asked, many health care providers will volunteer to help, especially if no one else is available, and this can lead to problems.

While returning from an international malaria conference, Dr. Michelle Hsiang, a pediatric infectious diseases specialist at the University of California San Francisco, attended to an elderly man suffering from diarrhea and dehydration on a twelve-hour flight from Sri Lanka to London. She was uncomfortable caring for an adult patient with several long-standing medical problems. "I'm a pediatrician, so I'm not used to taking care of adults," she said. "I think it's funny that they call for any physician since many are not board-certified to provide the kind of care that is needed."

Health care providers may also not be prepared to respond to an emergency because they board the plane as passengers rather than doctors. Like others they may take sedatives to help them sleep or consume alcoholic beverages. Dr. Larry Chang, an infectious diseases specialist at Johns Hopkins University in Baltimore, explained how this has impacted him: "I never take sedatives on flights because I feel like on almost every other international flight they ask if there's a doctor on board.

Health care providers responding to in-flight medical events and emergencies are protected under the 1998 U. S. Aviation Medical Assistance Act, which states that persons providing assistance in the case of an in-flight medical emergency are not liable for their actions unless they are guilty of gross negligence or willful misconduct. But many health care providers worry about their responsibility, if not their liability, and some may be reticent to help in an unfamiliar environment, outside of their area of expertise. They are also subject to the same inconveniences as other passengers if the aircraft needs to be diverted.

In addition, when more than one health care provider responds to an in-flight event, there may be disagreement over how best to manage it. Dr. Julien Pham, a nephrologist at Massachusetts General Hospital in Boston, once found himself at odds with another volunteer who told the flight crew that the passenger seemed fine based on a cursory assessment. Meanwhile Dr. Pham remained concerned after having interviewed and examined the passenger, and he continued to check in on him periodically throughout the flight."

I think these isssues can be a lot more complicated than brief news stories make them out to be.
 
Last edited:
I just taught a group of seniors how to do CPR and use a defibrillator. They're biggest concern was doing something wrong. My response was "they're dead...you can't do worse than dead".
You've made the "issues" so complicated that the patient will die while credentials are checked. If it's beyond the training of the flight attendant, then any physician/nurse on the plane is better than none. Yes, I've responded to emergencies many times in my life as a nurse, no one ever asked to see my license.
 





Receive up to $1,000 in Onboard Credit and a Gift Basket!
That’s right — when you book your Disney Cruise with Dreams Unlimited Travel, you’ll receive incredible shipboard credits to spend during your vacation!
CLICK HERE






DIS Facebook DIS youtube DIS Instagram DIS Pinterest DIS Tiktok DIS Twitter DIS Bluesky

Back
Top Bottom