We have not been to WDW since Sept 04. I distinctly remember the CRO and WDWTC staff being very friendly and helpful when I made my resort and dining reservations. They really made me excited for my trip and made me remember the Disney difference in customer service. The experience I have had planning this trip have been in sharp contrast to my previous experience. They were not really rude, but cold, impersonal and extremely "efficient," which is to say that I felt that I was pushed through the assembly line at warp speed by a woman that might as well have been a robot. I have gotten friendlier service from the phone company. It was the same with all of the calls I made, which were on different days at various times of day. Has anyone else felt this way and/or knows what has caused this? Where would I send a complaint? I did the little survey after my call, but I would like to send an email somewhere. It is a small thing, but it really left me with a bad taste in my mouth. Are the CMs at the parks and resorts just as friendly as ever?