I fully realise that Disney is a business, but since they have touted their customer service as being some of the best in the industry, I do not think it is rediculous to expect their operators to be better than my phone company's, instead of much worse. I thought I had read somewhere about their new quota system. It shows. Previously the operators were nice to extrememly friendly. I can't say that any of the CMs were rude or did not get me what I wanted. However every single one of them was cold and made me feel like I was a number to be moved through the assembly line as quickly as possible. They certainly did not sound like they liked their job and there was no "Have a Magical Day." One of the women actually did sound like a robot, like one of the PPs mentioned. Oh well, no big deal, just disappointing. So much for the famed Disney customer service. I am really happy to hear that others have had better luck though. Maybe we just had really bad luck. Hopefully the CMs at WDW will be just as friendly as we remember. Otherwise we may have to rethink that DVC purchase.