The water bottle debacle has finally come to an end.
In case you missed any of my prior updates about it, I had ordered a re-usable water bottle through Photopass for DW's birthday. It was supposed to have the 2011 graphics on one side with this picture on the other:
Instead, it looked like this:
I called customer service the day after I received it and explained the problem. The person I spoke with sounded very helpful and told me she viewed the order on her end and it looked fine. She told me she'd resubmit the order to be reprinted and have it express shipped to me. She told me that there was a label to return the one I had and asked that I do that. Ok, great.
I got off the phone and looked in the box and I couldn't find a return label or any information on it. I looked online and still didn't find the procedure to return an item, and I wasn't about to pay the cost to ship it, so I thought I'd just wait and see if there was a label in the box with the new bottle.
Move forward to a week after I first called, and I still haven't seen or heard from them. I called and spoke to someone else. I explained the first call I made a week earlier and he put me on hold to check on it. He came back and told me they resubmitted the order and the printer canceled it, saying that if it didn't print correctly the first time, it would come out the same if they tried it again.
I remained calm on the phone, but I was thinking, How long ago did this happen and why the beverly didn't someone call or e-mail me about this????
Anyway, he told me that I could submit a new order. My Photopass access had expired, but he repopulated my account for 10 days and gave me a promotion code to enter that would give me a free water bottle and free shipping. All I had to do was create one using a different picture. My solution for this was that I used the same picture, but I went into the edit screen and just resaved it.
Anyway, about a week and a half later, I finally got the new bottle and it looks like it is supposed to look. The code that I was given didn't allow me to use the express shipping that I originally paid for, so I'm basically out the extra $2 I paid for that, and I didn't finally get the thing till about 3 weeks after DW's birthday. At least I did finally get what I ordered, so I can't complain too much.
The second guy I talked to never said anything about sending the other bottle back and they never did give me the return shipping information, so I guess I still have the defective bottle that I can use for myself.
That should make up for the extra shipping cost and the fact that I had to wait a few weeks.
Those poor poor rescue personnel
Glad it got resolved in the end!
