DAS changes coming WDW May 20/ DL June 18, 2024

[TwoMisfits]

If we could make the choice of waiting with the 4 of us in line then we do not need das.

We come from europe and then use 14 day tickets. This cost 3k. We can not apply for the needed accommodation we need before investing in the tickets.
With universal we can apply before booking the costly trip.

Then you may want to consider if you likely will or will not be approved for DAS (b/c there's a lot of info now letting you know which way Disney is leaning), and make your vacation decision appropriately. If failing to get DAS will make your trip unworkable and you also like going to Universal, you may want to focus on their parks this trip.

 

[starlite_]

If we could make the choice of waiting with the 4 of us in line then we do not need das.

We come from europe and then use 14 day tickets. This cost 3k. We can not apply for the needed accommodation we need before investing in the tickets.
With universal we can apply before booking the costly trip.

None of those reasons entitle you to DAS. As harsh as it sounds, at the end of the day accommodations are so the DAS guest can access the attraction, not so all of DAS guest's family can spend 100% of the time together. If you'll rather not go to Disney Parks vs making a small compromise on certain lines, then that's def a choice you can make.

 

[Ms Bibbidi]

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[CAPSLOCK]

Das allows a family to wait together when a family member can not handle the lines. This is an important part of the accommodation.

The accommodation is to allow a disabled person to access the attraction, if they would not have otherwise been able to due to an inability to be in a queue environment. The accommodation has nothing to do with the rest of the family and whether they can be together. That is irrelevant to Disney's decision making process. They are providing an accommodation to the individual who needs it (+ a caregiver as necessary), not providing a whole family with an ideal situation in every way. If waiting together is the most important thing, that will need to be accomplished by a family's touring style (ie, which attractions or when to do them).

 

[Evita_W]

None of those reasons entitle you to DAS. As harsh as it sounds, at the end of the day accommodations are so the DAS guest can access the attraction, not so all of DAS guest's family can spend 100% of the time together. If you'll rather not go to Disney Parks vs making a small compromise on certain lines, then that's def a choice you can make.

No, but those coming from other countries should be afforded the option to apply and to know what options are available to them if they are denied prior to paying out all of that money and loosing it because the accommodations available to them won’t work for them. I honestly think Disney needs to move this to where everyone, everywhere in the world can apply in advance prior to booking anything that is non-refundable at a 100% refund.

 

[OurBigTrip]

Bottom line, RTQ is not a separate type of disability accommodation or it would be listed as such on Disney’s website under disability accommodations. Brochures and website pages like that do have legal significance.

None of us, including you, has any idea what all of Disney's accommodations are - there is no requirement that they post all available accommodations on their website.

 

[Ollivier]

None of those reasons entitle you to DAS. As harsh as it sounds, at the end of the day accommodations are so the DAS guest can access the attraction, not so all of DAS guest's family can spend 100% of the time together. If you'll rather not go to Disney Parks vs making a small compromise on certain lines, then that's def a choice you can make.

You dont chose to have a disability.
You live with It.
Reading “vs making a small compromise on certain lines” realy hurts.

 

[theMoreDisneytheBetter]

No, but those coming from other countries should be afforded the option to apply and to know what options are available to them if they are denied prior to paying out all of that money and loosing it because the accommodations available to them won’t work for them. I honestly think Disney needs to move this to where everyone, everywhere in the world can apply in advance prior to booking anything that is non-refundable at a 100% refund.

There are legal restrictions why this is not possible. Disney isn’t doing this just to penalized people with disabilities.

 

[Kerr84]

Yes, I know we have heard it described that way. But I think that came from people reporting that during their interviews after DAS denial they were told to go to the attraction cast members for a RTQ time. It was not a separate accommodation.

Alternatively, it might be just during some transitional period. Otherwise, if it was an unofficial pixie dust kind of thing, why limit it? Why audit the CMs? Why threaten the CMs if they do hand out return times to people who do not enter the queue. Just carte blanch turning over to the attraction CMs the authority to give out DAS level RTQ really undercuts Disney’s reform efforts to control the lines.

Bottom line, RTQ is not a separate type of disability accommodation or it would be listed as such on Disney’s website under disability accommodations. Brochures and website pages like that do have legal significance.

I also do not see being given a time for re-entry under AQR as “waiting” outside the lines like DAS. As soon as the person leaving is finished with their potty break or whatever, they can re-enter and wait at the merge or wherever. A DAS party can go eat, ride other rides, shop or whatever. A AQR re-entry does not. Imagine. “I need to leave the Big Thunder Mountain line because it is over an hour and I want to go ride the Carousel and Dumbo. I will be back for re-entry. Hold my place please. Or “CM, can we have a return time for BTM because we can do Hall of Presidents and the parade and come back before the standby wait time expires?” If it was a separate accommodation for non-disabled people denied DAS and still wanted DAS level privileges they could do that. So, I think RTQ is not a separate it is a misunderstood conflation os two accommodation concepts and not a third separate accommodation.

I’ve seen a screenshot of someone’s return to queue pass that was issued to their Disney app account. So, yes, it does exist as something separate.

 

[lanejudy]

Just carte blanch turning over to the attraction CMs the authority to give out DAS level RTQ really undercuts Disney’s reform efforts to control the lines.

That was my point, though; unfortunately the “return to queue” terminology took hold before Disney shared AQR and is further being perpetuated by video chat CMs. The majority of those who request RTQ at the attraction will be offered RTQ because that is the accommodation (available to all regardless of disability). Actual “return to queue” times will only be offered to those who meet certain qualifications which are not necessarily based on disability.

 

[Ms Bibbidi]

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[Ms Bibbidi]

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[Ms Bibbidi]

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[Angel Ariel]

There are legal restrictions why this is not possible. Disney isn’t doing this just to penalized people with disabilities.

There are legal restrictions on why Disney can't offer the video call ahead.

There are not legal restrictions on Disney's refund policy.

IMO if a family is denied DAS decides from that that they cannot visit Disney, they should be refunded. Right now that is not the policy - it's being done basically as "pixie dust"/guest recovery. While I appreciate that they have been refunding people despite the refund policy now, during the transition, they have not adjusted language to provide assurance that those refunds will continue once Disney determines the transition period has ended (and who knows how long that may be).

 

[SueM in MN]

I think RTQ is the activation of the DAS accommodation. In other words, DAS = RTQ. With DAS/RTQ the party never had to be in the SB line to have a specific time to show up to ride. When posters talk about RTQ in a different context, what they are really talking about is the method of accomplishing the re-entry part of the AQR accommodation. Generally, with AQRe-entry, they start with the standby line and have to exit, but coordinate with a CM as to how to re-enter before leaving the SB queue. So, since both DAS and AQR are listed, it is under DAS. There is no separate accommodation called RTQ.

DAS has always been called DAS and what guests obtain to use DAS on an attraction has always been called DAS RETURN TIME. It is referred to using that term on the Disney websites and on the My Experience app.
See this screenshot from the app

No, RTQ is not DAS and it is not necessarily restricted to disability accommodation. You are correct that in differentiation from AQR it is 1 process to enter the queue after waiting outside the queue. Attraction CMs will decide who gets to use it and it will be limited.

Agree with lanejudy

If we could make the choice of waiting with the 4 of us in line then we do not need das.

We come from europe and then use 14 day tickets. This cost 3k. We can not apply for the needed accommodation we need before investing in the tickets.
With universal we can apply before booking the costly trip.

It's unfortunate that you won't get an answer before investing in your trip, but up until October 2021 for WDW and December 2021, no one could register for DAS in advance. The only way to do it was in person after arriving.
Universal has chosen to do something different, but that was their choice.

You will need to decide what to do if your family member doesn't get approved for DAS. I don't know if trip insurance would cover a situation like this. I know some people have called and gotten a refund from Disney, but there is no guarantee

 

[OurBigTrip]

Did I offend you personally in some way? This seems really harsh

Not at all, just responding to your post about you definitively knowing what Disney is or isn't offering as accommodations.

 

[Ms Bibbidi]

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[Ms Bibbidi]

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[OurBigTrip]

Did not say I definitively knew. I do not work for Disney. Never have. Don’t know anyone who does.

Sounds like it, but YMMV.

Anyway, have a nice day.

Bottom line, RTQ is not a separate type of disability accommodation or it would be listed as such on Disney’s website under disability accommodations. Brochures and website pages like that do have legal significance

 

[starlite_]

No, but those coming from other countries should be afforded the option to apply and to know what options are available to them if they are denied prior to paying out all of that money and loosing it because the accommodations available to them won’t work for them. I honestly think Disney needs to move this to where everyone, everywhere in the world can apply in advance prior to booking anything that is non-refundable at a 100% refund.

That's not on Disney thought, take that complain to international laws xD

And no other vacation destination that I can think of has that kind of refund policy, maybe travel insurance would work. But I can't see hotels in beach destinations or concert venues or other tourist attractions in general refunding folks based on not getting the desired accommodation. Correct me if I'm wrong, it's not something I researched.