DAS changes coming WDW May 20/ DL June 18, 2024

[lanejudy]

Our situation is v rare

You seem to feel you need to convince us (us = DISboards posters) about your needs. People here are understanding. But we have no ability to help other than offering alternative suggestions (besides DAS) that might work. You really need to sit down with pen and paper, brainstorm your request, then organize those notes into a few brief bullet points, eliminating any extra stuff that doesn't pertain to waiting in queues. Use those bullet points and present your case to the Disney Accessibility Team. Only they can say yes/no to the DAS. And if DAS is denied, Attraction Queue Re-entry is likely the suggestion -- at which point you won't know how it works until you are at an attraction and ask. (Though if your trip is well enough in the future, I hope we have more first-hand reports in a few weeks.)

Considering this is an international trip, with expensive consequences, only you can decide if you are willing to even do the trip without knowing exactly how things will turn out. I wish you all the best.

 

[nalababybear]

There absolutely is a hard cap on ride capacity. Disney’s changes are about reducing the number of DAS riders because they are impacting park operations. So while there isn’t an explicit number of DAS to give out like tickets which could sell out, that doesn’t mean that Disney doesn’t have a target that it is working towards to help improve operations.

Not what was stated. Words matter.

Disney may have targets for sure.

I'm quite certain any lawyer would veto any hard cap of DAS accommodations for the team to follow.

Some for sure appear to wish there is unfortunately.

 

[Mackenzie Click-Mickelson]

]
You're assuming there's a hard cap to DAS. There's not.

No person with need for accommodation will be denied due to capacity. What Disney deems as appropriate reasonable accommodation is up to them.

There absolutely is a hard cap on ride capacity. Disney’s changes are about reducing the number of DAS riders because they are impacting park operations. So while there isn’t an explicit number of DAS to give out like tickets which could sell out, that doesn’t mean that Disney doesn’t have a target that it is working towards to help improve operations.

Maybe a way of looking at it is there's an hourly ride capacity that is finite. The composition of who is in that hourly capacity is always determined by Disney by various means (Genie+/ILL, VIP tours, DAS users, recovery LL users, standby users and I may even be forgetting a group here).


There isn't a cap to DAS users by saying "only X number of DAS users per day" or something like that but Disney can, within the law, adjust who is comprised of DAS users (ETA: and the number of additional persons permitted with the DAS user). There's still unpredictability using the AQR for non-DAS users (which is meant to mean all guests) because each person's needs doesn't take the same as another nor is the length of time outside the queue always the same for any one particular person for each time but there does seem to be more stability by having some of the party waiting in the Standby line which helps shift more predictability to that hourly capacity of any given ride.

IDK just spitballing talking out loud here.

 

[dbriggsq]

You seem to feel you need to convince us (us = DISboards posters) about your needs. People here are understanding. But we have no ability to help other than offering alternative suggestions (besides DAS) that might help. You really need to sit down with pen and paper, brainstorm your request -- then organize those notes into a few brief bullet points, eliminating any extra stuff that doesn't pertain to waiting in queues. Use those bullet points and present your case to the Disney Accessibility Team. Only they can say yes/no to the DAS. And if DAS is denied, Attraction Queue Re-entry is likely the suggestion -- at which point you won't know how it works until you are at an attraction and ask. (Though if your trip is well enough in the future, I hope we have more first-hand reports in a few weeks.)

Considering this is an international trip, with expensive consequences, only you can decide if you are willing to even do the trip without knowing exactly how things will turn out. I wish you all the best.

Thanks for this. I was just a bit taken aback by the tone of some of the replies but maybe I was reading too much into them
It is an issue not being able to have an answer before we travel.

 

[KrzyKtty101]

If RTQ is supposed to be it's own thing, separate from AQR, any ideas why it isn't listed on their website with AQR?

https://disneyworld.disney.go.com/guest-services/accessing-attractions-queues/

 

[starlite_]

]
You're assuming there's a hard cap to DAS. There's not.

No person with need for accommodation will be denied due to capacity. What Disney deems as appropriate reasonable accommodation is up to them.

There might not be a literal hard cap for DAS. But there is a how-many-unplanned-folks-can-join-the-LL-till-it's-unusable-hard-cap. Which is what was reached to the point Disney decided things needed to change.

But yeah no hard cap on accommodations themselves.

 

[OurBigTrip]

When going to Disney we all want to spend time together with our family.
Das allows a family to wait together when a family member can not handle the lines. This is an important part of the accommodation.

When you need das, It does not realy matter that you wait 10 min. more.

It may currently be part of the accommodation, but that doesn't necessarily mean it has to be part of the accommodation.

Want v. need is an important distinction.

 

[KrzyKtty101]

If RTQ is supposed to be it's own thing, separate from AQR, any ideas why it isn't listed on their website with AQR?

https://disneyworld.disney.go.com/guest-services/accessing-attractions-queues/

It's worth mentioning when googling it, an explanation separate from AQR isn't found anywhere. Most disney news websites are basically calling AQR RTQ instead. So I can understand the massive confusion regarding the two.

 

[theMoreDisneytheBetter]

Maybe a way of looking at it is there's an hourly ride capacity that is finite. The composition of who is in that hourly capacity is always determined by Disney by various means (Genie+/ILL, VIP tours, DAS users, recovery LL users, standby users and I may even be forgetting a group here).


There isn't a cap to DAS users by saying "only X number of DAS users per day" or something like that but Disney can, within the law, adjust who is comprised of DAS users (ETA: and the number of additional persons permitted with the DAS user). There's still unpredictability using the AQR for non-DAS users (which is meant to mean all guests) because each person's needs doesn't take the same as another nor is the length of time outside the queue always the same for any one particular person for each time but there does seem to be more stability by having some of the party waiting in the Standby line which helps shift more predictability to that hourly capacity of any given ride.

IDK just spitballing talking out loud here.

Of course. My example was highly simplified but the point is that everyone wants to be able to wait with their family AND have everyone they used to qualify still qualify AND have much shorter LLs, but ultimately that isn’t possible. There need to be trade offs, and, in my view, it’s better to let more people who need help get help even if that means that fewer families get to accompany them.

 

[PrincessV]

If RTQ is supposed to be it's own thing, separate from AQR, any ideas why it isn't listed on their website with AQR?

https://disneyworld.disney.go.com/guest-services/accessing-attractions-queues/

The mods here have explained it better than I’m going to, but RTQ is not an official term for public use. It’s something CMs have available to use in rare occasions that they see the need. You won’t find any mention of it in Disney’s public-facing material because it’s not offered to the general public.

And ITA that the fact that the term “Return to Queue” is being used a LOT in a variety of unofficial places, in addition to DAS CMs using similar, if not exact, verbiage, is confusing the heck out of a lot of folks!

 

[OurBigTrip]

As Hyundai has found out the hard way, we always have some very extreme privacy laws here in California. Any company that keeps any information digitally stored about you, they must provide every bit of information they have stored on you upon demand. They have to do it within I think 24 or 48 hours of you making the request. Additionally, they have to remove all information stored about you upon demand. You also have the right to tell them they can’t share the information with anyone else. There are also provisions about discussing health matters over electronic means, even if you aren’t discussing diagnosis, the fact that a health organization did the training would likely trigger these rules and require that any electronic devices used on site would have to be HIPPA compliant, there are exceptions to this rule for people using their own devices for televisits, which is likely how they get around that for advance registration, but company provided devices would have to be HIPPA compliant as well. I think all of this combined likely explains why they chose a different route in California.

If you're talking about the CCPA, then I think you may misunderstanding how it works.

 

[KrzyKtty101]

The mods here have explained it better than I’m going to, but RTQ is not an official term for public use. It’s something CMs have available to use in rare occasions that they see the need. You won’t find any mention of it in Disney’s public-facing material because it’s not offered to the general public.

And ITA that the fact that the term “Return to Queue” is being used a LOT in a variety of unofficial places, in addition to DAS CMs using similar, if not exact, verbiage, is confusing the heck out of a lot of folks!

That's the thing, there is almost nowhere I can point people to help them differentiate the verb itch. They keep referring to what is clearly AQR as RTQ instead. And it doesn't help that so many of the well known disney websites are making the same labeling mistake.

 

[lanejudy]

If RTQ is supposed to be it's own thing, separate from AQR, any ideas why it isn't listed on their website with AQR?

https://disneyworld.disney.go.com/guest-services/accessing-attractions-queues/

I don't believe it is necessarily "separate" from AQR, but rather a possible component of AQR or available based on the situation at the time you are at the attraction. For the most part, guests should not be expecting to receive a Return-to-Queue as in a ride time; the vast majority of situations will be resolved at the attraction via AQR. I think it has become an internet phrase that (unfortunately) the Accessibility Team uses but with different meaning. The Accessibility Team really should be using "Attraction Queue Re-entry" but since the popularity of "return to queue" hit across the internet before AQR was announced, I think the CMs have given up trying to explain and just say "ask about return to queue at the attraction."

 

[Ollivier]

It may currently be part of the accommodation, but that doesn't necessarily mean it has to be part of the accommodation.

Want v. need is an important want to go to Disney

I want to go to Disney but I dont need to go.
We will not go if they force us to split up.

 

[OurBigTrip]

I want to go to Disney but I dont need to go.
We will not go if they force us to split up.

And that would certainly be your choice.

 

[Ms Bibbidi]

.

 

[starlite_]

I want to go to Disney but I dont need to go.
We will not go if they force us to split up.

No one is forcing you to split up. You can choose to use the accommodations available (which might including having most of the party do the line and having the former DAS user join them, possibly with a +1) or you can choose not too.

 

[Mackenzie Click-Mickelson]

Of course. My example was highly simplified but the point is that everyone wants to be able to wait with their family AND have everyone they used to qualify still qualify AND have much shorter LLs, but ultimately that isn’t possible. There need to be trade offs, and, in my view, it’s better to let more people who need help get help even if that means that fewer families get to accompany them.

I didn't find any issue with what you were saying just trying to figure out a different way to describe it that was hitting on both your point and the other poster's point

 

[Ollivier]

No one is forcing you to split up. You can choose to use the accommodations available (which might including having most of the party do the line and having the former DAS user join them, possibly with a +1) or you can choose not too.

If we could make the choice of waiting with the 4 of us in line then we do not need das.

We come from europe and then use 14 day tickets. This cost 3k. We can not apply for the needed accommodation we need before investing in the tickets.
With universal we can apply before booking the costly trip.

 

[lanejudy]

I think RTQ is the activation of the DAS accommodation.

No, RTQ is not DAS and it is not necessarily restricted to disability accommodation. You are correct that in differentiation from AQR it is 1 process to enter the queue after waiting outside the queue. Attraction CMs will decide who gets to use it and it will be limited.