Cancelling an AirTran Flight

[Waseller77]

I know several people have reported this in the past, but since the airlines are always changing their processes, I wanted to provide my experience, for what it’s worth!

I received a change notification this week from Airtran on our one-way reservation leaving Orlando. The new flight times made our travel time much longer than the previous flights. There wasn’t another flight on Airtran that we wanted to be put on, so I called to see about cancelling and getting a refund. She processed the cancellation very quickly and said my refund should appear on my credit card within 35 days. No problem at all! Now I have rebooked us on a different flight!

 

[Redarrow5150]

Did they charge you $75 per ticket?

I know several people have reported this in the past, but since the airlines are always changing their processes, I wanted to provide my experience, for what it’s worth!

I received a change notification this week from Airtran on our one-way reservation leaving Orlando. The new flight times made our travel time much longer than the previous flights. There wasn’t another flight on Airtran that we wanted to be put on, so I called to see about cancelling and getting a refund. She processed the cancellation very quickly and said my refund should appear on my credit card within 35 days. No problem at all! Now I have rebooked us on a different flight!

 

[ParrotBill]

When the flight(s) change by a certain amount, they typically offer any change without a fee (just fare change if any) or a refund. I've have Airtran change my flights by 2 hours and so I rebooked for a completely different schedule.

 

[Inkmahm]

When the flight(s) change by a certain amount, they typically offer any change without a fee (just fare change if any) or a refund. I've have Airtran change my flights by 2 hours and so I rebooked for a completely different schedule.

I've had Airtran let me book for a different schedule after only a FOUR minute change. No fee at all. They have great customer service!

 

[aubriee]

When the flight(s) change by a certain amount, they typically offer any change without a fee (just fare change if any) or a refund. I've have Airtran change my flights by 2 hours and so I rebooked for a completely different schedule.

Normally if they make a schedule change, you can switch to a different flight at no charge, even if the new flight is more expensive.

 

[Waseller77]

Did they charge you $75 per ticket?

No $75 charge - they credited the full purchase price back to my credit card minus the $10 voucher credit per ticket. They also reinstated my vouchers to be used again before the 9/1 expiration date...

 

[Minnesota!]

I do love Airtran's flexibility! I was able to switch flights for a 2 minute difference!

Praying for another for OCtober!

 

[pigletto]

Yay for Airtran! They recently changed our times to ones that absolutely did not work. I was so worried.
After posting in here and receiving great advice, I decided to call. They not only switched flights for us, but switched one of our dates and switched the airport.
I bought the original flights for just under 800 for four of us. The ones we switched to cost 2400 for the four of us. That is a huge 1600 dollar difference. They didn't charge me a dime and the whole thing took 10 minutes with super friendly and helpful rep.

I am a convert!!!