Can’t check in

[HyperspaceMountainPilot]

My check-in window opened a few minutes ago and I keep getting the same errors on chrome and safari— says “access denied” saying I don’t have permission to access. Any ideas on troubleshooting?

 

[Kwami]

Are you using a VPN? Disney's website sometimes gives that error with VPNs.

Otherwise, try clearing your browser data (especially cookies and site data).

 

[HyperspaceMountainPilot]

I tried both WiFi and cell (no VPN) here in continental US with no luck. I also tried clearing my browser data on two devices to no avail (have been unable to check in on 4 separate devices trying 3 kinds of browsers).

I did see on Touring Plans comments that Tuesdays are the day Disney servers are most likely to crash. I wish I knew is it was everybody and not just me.

 

[Kwami]

I guess it's just one of those days when the site crashed, then. Disney IT remains terrible!

 

[HyperspaceMountainPilot]

I guess it's just one of those days when the site crashed, then. Disney IT remains terrible!

Thank you for trying. At 75m in it’s not looking great for checking in tonight.

 

[HyperspaceMountainPilot]

As an update, sometime between 11:10-11:15 (pacific), got harder to even load the website generally on my app, I bounced over to my laptop, was able to check in and got a BG that suggests nobody else was able to check in for the first two hours either.

 

[dreamer17555]

Glad you were able to get it resolved. DCL tech issues are sadly very common. May I ask what boarding group number you got? And what castaway level you are?

 

[erionm]

Glad you were able to get it resolved. DCL tech issues are sadly very common. May I ask what boarding group number you got? And what castaway level you are?

They posted on our cruise meet group that they got BG 5 and they are Platinum.

 

[WinterSolider]

Are you trying to use a work or school computer by any chance?

The DCL website does not like my company's firewall.

 

[erionm]

Are you trying to use a work or school computer by any chance?

The DCL website does not like my company's firewall.

A lot of people from our cruise had issues with online check in this morning.

 

[dreamer17555]

They posted on our cruise meet group that they got BG 5 and they are Platinum.

Thanks! If the cruise is out of PC that is an amazing BG and really decent for the other ports (PC is just hard to get a low BG due to all the DCL transportation happening)

 

[erionm]

Thanks! If the cruise is out of PC that is an amazing BG and really decent for the other ports (PC is just hard to get a low BG due to all the DCL transportation happening)

It's for the DVC Member Cruise on the Disney Dream out of Port Everglades.

 

[HyperspaceMountainPilot]

Confirming everything Michael said above. It's a great BG for Gold out of Port Everglades (this is our first time sailing as Platinum), but based on the relative lack of availability when the activity booking window opened, I think the member cruise has a higher than average number of Pearl cruisers.