BOG new test lunch res online?

[QueenofScott]

Thank you so much, FireWife! I really appreciate your help

 

[sjs314]

When we went in August and had a split stay we rcvd 2 invited - one for each resort - I just looked back at them and the first we got Aug 10 for an Aug 11 arrival and the second we rcvd Aug 19, same day as our resort change. Both times we had plenty of dining times to choose from and no issues reserving. I don't think its incorrect information. I tried one of the old invites just now and I can book lunch the next 7 days out - but not past that!

Hmm so I could still get an invite since We check in this Sunday Nov 3. Only problem now I would have to change not 1 but two days around since when I could not get the BOG FP for lunch I decided to do our Sanaa lunch before heading to MK and Sanaa is a Must do this trip

 

[mgrayar]

Hmm so I could still get an invite since We check in this Sunday Nov 3. Only problem now I would have to change not 1 but two days around since when I could not get the BOG FP for lunch I decided to do our Sanaa lunch before heading to MK and Sanaa is a Must do this trip

the invites don't open anything up, it should have been open to you for weeks if you fit the criteria. The invite is really just letting you know (or really those that don't folly these sites) that it exists. Every guest staying on site with a MB and access to FP+ is able to book this. Openings may be your issue now.

 

[mgrayar]

the invites don't open anything up, it should have been open to you for weeks if you fit the criteria. The invite is really just letting you know (or really those that don't folly these sites) that it exists. Every guest staying on site with a MB and access to FP+ is able to book this. Openings may be your issue now.

follow no folly.

 

[Oswald78]

Hmm so I could still get an invite since We check in this Sunday Nov 3. Only problem now I would have to change not 1 but two days around since when I could not get the BOG FP for lunch I decided to do our Sanaa lunch before heading to MK and Sanaa is a Must do this trip

That's interesting. I'm arriving the 3rd with a split stay at AoA/AKL and I've been able to book a BOG Lunch reservation when it opened up in September. I had two logins also, one for each resort reservation - One covered the first 3 days and the other covered the next 4. I can't even do FP+ as our ticket media can't be connected to the MDE. I think your best bet is talking to the concierge services and see if you could book that way.

 

[lacy1101]

Here's the invite in case anyone is interested:

Bonjour

You are invited to participate in an exclusive test for lunch at one of our newest restaurants, Be Our Guest. As part of this test you have the ability to select an arrival window and pre-order meals for your entire party before arriving at Be Our Guest Restaurant.

To begin, follow the steps below:

Log on to https://BeOurGuestLunch.disney.go.com using your Disney.com account.
Enter your Resort Reservation Number to begin:

Select an arrival window and pre-order your meal
Dont forget to wear your MagicBands* when you arrive at Be Our Guest Restaurant during your arrival window, and please enter the Disney FastPass+ entrance at the beginning of the bridge. Youll be able to breeze by the line, confirm your order, pay for your lunch and head direct to your table while your food is prepared and delivered straight to you!



Bon appétit!

Does the email come from "Disney Destinations?"

 

[samanthap]

Does the email come from "Disney Destinations?"

Yes, it did.

 

[sjs314]

the invites don't open anything up, it should have been open to you for weeks if you fit the criteria. The invite is really just letting you know (or really those that don't folly these sites) that it exists. Every guest staying on site with a MB and access to FP+ is able to book this. Openings may be your issue now.

That's interesting. I'm arriving the 3rd with a split stay at AoA/AKL and I've been able to book a BOG Lunch reservation when it opened up in September. I had two logins also, one for each resort reservation - One covered the first 3 days and the other covered the next 4. I can't even do FP+ as our ticket media can't be connected to the MDE. I think your best bet is talking to the concierge services and see if you could book that way.

I was never able to link my park tickets purchased from UT so was never able to pick FP+ and I've seen many say it is not related but I do think otherwise since all the BOG FP site has said "guest already registered". IT said go to concierge after arrival and said for FP guest services after arrival.

They have be kidding no way I want to wait and stand in line once there to have an issue fixed which others had working before hand

But my week just opened up yesterday and I was able to do FP+ even though my tickets are still not linked properly.

I hope the MB work correctly but in any case I will find our Sunday

 

[su_A_ve]

This morning I check with my phone and was SHOCKED as it was showing me availability. Then I realized I hit a bug. It was offering me FP+ for TODAY and not for the first day.

I was able to reproduce the bug but only on my phone. When you go to select a day from one of the ones from your reservation, the first one was highlighted. I didn't select it, and if I continued it offered me a couple of times but it was for today.

I tried to modify the reservation but could not select any of my days (Xmas week). I ended up cancelling it anyway.

 

[pigletto]

The website is working correctly for me again and it brings me to my week, but says there are no times available when I go all the way through to pick a time. Up until today it just gave me an error message.

 

[ruthma]

The website is working correctly for me again and it brings me to my week, but says there are no times available when I go all the way through to pick a time. Up until today it just gave me an error message.

What date are you looking for?

 

[FaerieFire]

I just wanted to warn people not to expect an entirely smooth time getting from check-in at the FP+ booth to having food on the table. We pre-ordered our food, so I thought we were golden yesterday. We checked in, easy as pie, and were told to find a CM at the end of the bridge.

We didn't see that CM but the next CM we saw sent us on to a left-side line that was shorter than the one on the right. After waiting in that line for 15 minutes, we got to a podium where they sent us on to individual stations after asking what form of payment we were using (dining plan). Some went to self-serve stations, others to cashiers.

Our next 8 minutes were spent waiting for the couple in front of us to browse casually through a menu they'd apparently never seen before, despite having walked past four versions of it in line. They eventually made up their minds and went to pay, only to have a glitch with the terminal, where it appeared to accept the order and payment but got stuck. Did they ask for help? No. A few minutes later I asked a CM to help them. After a minute or so of her pushing buttons, the tech support team was called. Only then did they put us in another line behind two other parties.

Once we finally got to the kiosk, we scanned our MB, only to have the terminal offer us the chance to place an entirely new order, rather than pulling up our existing one. I signaled for help, which led to us getting sent to a cashier, where we waited for another five minutes while the cashier and manager bumped a refund in front of the line of other people. Another few minutes for two more customers.

Finally, we got scanned again, and our order was right there. But since we wanted to use a snack credit for my son's extra cupcake (no cupcake or cream puff with kids' meals), the cashier said she had to make it two separate orders. Then she couldn't get the terminal to accept a snack credit for the second order. Instead, the supervisor told her to charge my credit card and they'd refund it when they got a chance to redo the order on the snack credit instead.

A CM then followed us to our table (no spots in the West Wing), placed two receipts on the table and said our food would be out soon and that they'd return with the fixed receipts. A few minutes later, a CM asked to look at our receipts and seemed confused that there were two. A few minutes after that, another CM came and picked up one of them. Five minutes later, a tray arrived with the cupcake and a confused CM who noted that the order didn't match the receipt, which was for our meals. I explained they'd taken the other one. About the time the second tray arrived, another CM came back with the repaired receipt.

So, from FP+ check-in to all the food on the table, roughly 45 minutes. And we had pre-ordered our meals.

Don't plan a tight park schedule around this. We missed the 3 p.m. parade, and they were closing for the lunch-dinner break when we left. The system still has a lot of glitches, many of which were at the point where customers are using the self-service kiosks, and many of which the CMs don't seem to know how to fix without IT or a manager. And your wait from arrival to getting to a table may not be much less than it would be in the standby line.

I can compare this to our lunch during the soft opening last year, where they lost our order three times, for 20 minutes' wait at our table and visits from 5 CMs. Much less chaos then, and they seemed to have things in hand, even if there was a glitch in the kitchen. I'm hoping this is just indicative of our lunch visits to BoG being cursed and not the usual experience or the dinner experience. It seems like, if it worked smoothly, this would be truly magical. For us, so far, not so much.

 

[CinderellaDreamer]

The website is working correctly for me again and it brings me to my week, but says there are no times available when I go all the way through to pick a time. Up until today it just gave me an error message.

Same thing for me. I was checking Jan 5 - Jan 9. I got all the way through, but it says there are no times available when I check on each date of our trip.

I was getting so excited too! Bummer.

 

[sue_88]

I just wanted to warn people not to expect an entirely smooth time getting from check-in at the FP+ booth to having food on the table. We pre-ordered our food, so I thought we were golden yesterday. We checked in, easy as pie, and were told to find a CM at the end of the bridge.

We didn't see that CM but the next CM we saw sent us on to a left-side line that was shorter than the one on the right. After waiting in that line for 15 minutes, we got to a podium where they sent us on to individual stations after asking what form of payment we were using (dining plan). Some went to self-serve stations, others to cashiers.

Our next 8 minutes were spent waiting for the couple in front of us to browse casually through a menu they'd apparently never seen before, despite having walked past four versions of it in line. They eventually made up their minds and went to pay, only to have a glitch with the terminal, where it appeared to accept the order and payment but got stuck. Did they ask for help? No. A few minutes later I asked a CM to help them. After a minute or so of her pushing buttons, the tech support team was called. Only then did they put us in another line behind two other parties.

Once we finally got to the kiosk, we scanned our MB, only to have the terminal offer us the chance to place an entirely new order, rather than pulling up our existing one. I signaled for help, which led to us getting sent to a cashier, where we waited for another five minutes while the cashier and manager bumped a refund in front of the line of other people. Another few minutes for two more customers.

Finally, we got scanned again, and our order was right there. But since we wanted to use a snack credit for my son's extra cupcake (no cupcake or cream puff with kids' meals), the cashier said she had to make it two separate orders. Then she couldn't get the terminal to accept a snack credit for the second order. Instead, the supervisor told her to charge my credit card and they'd refund it when they got a chance to redo the order on the snack credit instead.

A CM then followed us to our table (no spots in the West Wing), placed two receipts on the table and said our food would be out soon and that they'd return with the fixed receipts. A few minutes later, a CM asked to look at our receipts and seemed confused that there were two. A few minutes after that, another CM came and picked up one of them. Five minutes later, a tray arrived with the cupcake and a confused CM who noted that the order didn't match the receipt, which was for our meals. I explained they'd taken the other one. About the time the second tray arrived, another CM came back with the repaired receipt.

So, from FP+ check-in to all the food on the table, roughly 45 minutes. And we had pre-ordered our meals.

Don't plan a tight park schedule around this. We missed the 3 p.m. parade, and they were closing for the lunch-dinner break when we left. The system still has a lot of glitches, many of which were at the point where customers are using the self-service kiosks, and many of which the CMs don't seem to know how to fix without IT or a manager. And your wait from arrival to getting to a table may not be much less than it would be in the standby line.

I can compare this to our lunch during the soft opening last year, where they lost our order three times, for 20 minutes' wait at our table and visits from 5 CMs. Much less chaos then, and they seemed to have things in hand, even if there was a glitch in the kitchen. I'm hoping this is just indicative of our lunch visits to BoG being cursed and not the usual experience or the dinner experience. It seems like, if it worked smoothly, this would be truly magical. For us, so far, not so much.

Sorry to hear this isn't running any smoother. But I will go with a sense of adventure and try not to worry about the time involved. Just about 2 weeks until my fastpass+ lunch.

 

[jennylyn_b]

We had our BOG fp+ lunch yesterday. Everything went smoothly from check in to getting our food. However, we will not be going back for lunch. We much prefer dinner there. We would rather eat at CHH then eat at BOG lunch again. Nothing was wrong just blah.

 

[Simba's Mom]

I just wanted to warn people not to expect an entirely smooth time getting from check-in at the FP+ booth to having food on the table. We pre-ordered our food, so I thought we were golden yesterday. We checked in, easy as pie, and were told to find a CM at the end of the bridge.

We didn't see that CM but the next CM we saw sent us on to a left-side line that was shorter than the one on the right. After waiting in that line for 15 minutes, we got to a podium where they sent us on to individual stations after asking what form of payment we were using (dining plan). Some went to self-serve stations, others to cashiers.

Our next 8 minutes were spent waiting for the couple in front of us to browse casually through a menu they'd apparently never seen before, despite having walked past four versions of it in line. They eventually made up their minds and went to pay, only to have a glitch with the terminal, where it appeared to accept the order and payment but got stuck. Did they ask for help? No. A few minutes later I asked a CM to help them. After a minute or so of her pushing buttons, the tech support team was called. Only then did they put us in another line behind two other parties.

Once we finally got to the kiosk, we scanned our MB, only to have the terminal offer us the chance to place an entirely new order, rather than pulling up our existing one. I signaled for help, which led to us getting sent to a cashier, where we waited for another five minutes while the cashier and manager bumped a refund in front of the line of other people. Another few minutes for two more customers.

Finally, we got scanned again, and our order was right there. But since we wanted to use a snack credit for my son's extra cupcake (no cupcake or cream puff with kids' meals), the cashier said she had to make it two separate orders. Then she couldn't get the terminal to accept a snack credit for the second order. Instead, the supervisor told her to charge my credit card and they'd refund it when they got a chance to redo the order on the snack credit instead.

A CM then followed us to our table (no spots in the West Wing), placed two receipts on the table and said our food would be out soon and that they'd return with the fixed receipts. A few minutes later, a CM asked to look at our receipts and seemed confused that there were two. A few minutes after that, another CM came and picked up one of them. Five minutes later, a tray arrived with the cupcake and a confused CM who noted that the order didn't match the receipt, which was for our meals. I explained they'd taken the other one. About the time the second tray arrived, another CM came back with the repaired receipt.

So, from FP+ check-in to all the food on the table, roughly 45 minutes. And we had pre-ordered our meals.

Don't plan a tight park schedule around this. We missed the 3 p.m. parade, and they were closing for the lunch-dinner break when we left. The system still has a lot of glitches, many of which were at the point where customers are using the self-service kiosks, and many of which the CMs don't seem to know how to fix without IT or a manager. And your wait from arrival to getting to a table may not be much less than it would be in the standby line.

I can compare this to our lunch during the soft opening last year, where they lost our order three times, for 20 minutes' wait at our table and visits from 5 CMs. Much less chaos then, and they seemed to have things in hand, even if there was a glitch in the kitchen. I'm hoping this is just indicative of our lunch visits to BoG being cursed and not the usual experience or the dinner experience. It seems like, if it worked smoothly, this would be truly magical. For us, so far, not so much.

Wow, 45 minutes! And isn't it so frustrating when people in front of you wait tip they get to the front, only to look at the menu for the first time like it's a novel in a foreign language. I guess I was very fortunate, thhe whole time from check in outside to finding my table, was maybe 15 minutes.

 

[PixieMama]

I just wanted to warn people not to expect an entirely smooth time getting from check-in at the FP+ booth to having food on the table.

Our experience wasn't quite seamless, as well. Checked in at the kiosk outside, no problem. Made our way to the CM just inside the door, but she had trouble finding our reservation, even asking me if we had checked in with the CM outside. When she finally did locate my name, that's all the info she had. She wasn't able to see how many were in my party, nor that we had pre-ordered our meals. However, she did mention that the next CM we would come to should be able to see this info. We waited in line and yay, the cashier CM was able to see our orders once I had scanned my MagicBand. Found a table and waited just a few minutes for our food to arrive.

Obviously not the troubles you encountered, but it wasn't the walk-in/be-seated/get-our-food boom-boom-boom experience I was expecting. Overall, I'd say we waited about 20 minutes from the time we checked in outside until our food arrived. Not too bad, seeing as how the line outside was a 45-minute wait. And our meals were delicious, especially loved the new Master's Cupcake!

 

[bobbins]

Our next 8 minutes were spent waiting for the couple in front of us to browse casually through a menu they'd apparently never seen before, despite having walked past four versions of it in line.

I went today a family did exactly the same to us, but this was at a podium with a cashier. They looked like a normal family but were so slow I was beginning to wonder if it was a Candid Camera set-up! Then the mother wanted to add soup as a snack and the system messed up same as it did for you.


Sorry, I don't know if this has been mentioned already, but when we checked in the CM asked if we'd had an email. My wife said "no" and the CM said FP is by invitation only. My wife looked dismayed but I said we've got a FP and gave our name, and sure enough, he had it. I have a feeling it could have easily gone wrong there as BOG are not sending out confirmation emails or even giving a conf number and less forceful people might have just walked away thinking they'd done something wrong.

 

[lockedoutlogic]

I went today a family did exactly the same to us, but this was at a podium with a cashier. They looked like a normal family but were so slow I was beginning to wonder if it was a Candid Camera set-up! Then the mother wanted to add soup as a snack and the system messed up same as it did for you.

Sorry, I don't know if this has been mentioned already, but when we checked in the CM asked if we'd had an email. My wife said "no" and the CM said FP is by invitation only. My wife looked dismayed but I said we've got a FP and gave our name, and sure enough, he had it. I have a feeling it could have easily gone wrong there as BOG are not sending out confirmation emails or even giving a conf number and less forceful people might have just walked away thinking they'd done something wrong.

What's the rush there?

If what you described is a major problem...your Disney's ideal customer...

Fast paced "relaxing" vacations on the fly...

My magic....NOW!!!!

 

[eeyoresnr]

question for those of you that have eaten lunch there recently... did you seat yourself? or were you seated by a CM? and do you have any choice as to which room you sit in?