Better Enforcement of Rules

[Mickmse2002]

That said, I do wish there were some policies that were followed more strictly.

Example: They will currently allow a 5th person in a 1-B/R, but policy is that they won't furnish bedding. But we see plenty of reports where people call and get extra bedding, whether it's for a 5th person or someone just wants extra pillows or something.

So are you saying they shouldn't allow the fifth person or just not provide the additional bedding?

 

[dianeschlicht]

There's probably a distinction between rules, which to me are requirements that should never be waived, and policy, which can be waived depending on circumstances.

That said, I do wish there were some policies that were followed more strictly.

Example: They will currently allow a 5th person in a 1-B/R, but policy is that they won't furnish bedding. But we see plenty of reports where people call and get extra bedding, whether it's for a 5th person or someone just wants extra pillows or something.

I agree. It's another example of the left hand not knowing what the right hand is up to. Either enforce the rules or don't have any.

 

[tfc3rid]

Rules are rules. Period. That's why they're there...

 

[Caskbill]

So are you saying they shouldn't allow the fifth person or just not provide the additional bedding?

My understanding is the unit states 'sleeps 4' and therefore the policy is that they will allow a 5th person, but will not provide bedding. So they should follow that policy and not provide the bedding.

 

[Mickmse2002]

Rules are rules. Period. That's why they're there...

The real world just doesn't operate this way. Discretion in "rule enforcement" has to exist. Why would Disney be any different?

 

[Dean]

The real world just doesn't operate this way. Discretion in "rule enforcement" has to exist. Why would Disney be any different?

I'd take the other view. Generally with membership type systems like timeshares, flexibility leads more to chaos. It also lends itself to those who learn the system well getting ahead and those that don't, pulling up the rear. I could quote you many examples with DVC and otherwise. The problem is that the flexibility is almost always selective enforcement, not smarter exceptions. I think we could all agree with you for exceptions made at the appropriate level but that's an insignificant portion of the "exceptions". Most are simply variably enforcement at the point of contact whether it be at the front desk or a MS contact.

 

[kimberh]

I sure didn't know that we were not charged if we did not check out on time. I have always checked out of every hotel on time, no matter where it was! The last stay we had at VWL, there were cig butts on the balcony. It was a non smoking room.

 

[Sammie]

I'd take the other view. Generally with membership type systems like timeshares, flexibility leads more to chaos. It also lends itself to those who learn the system well getting ahead and those that don't, pulling up the rear. I could quote you many examples with DVC and otherwise. The problem is that the flexibility is almost always selective enforcement, not smarter exceptions. I think we could all agree with you for exceptions made at the appropriate level but that's an insignificant portion of the "exceptions". Most are simply variably enforcement at the point of contact whether it be at the front desk or a MS contact.

Have to agree with Dean, all the timeshares we have experienced have much stricter policies that DVC. Check in is after 4pm and showing up before then, simply gets you a reminder that check is after 4pm. Check out is 10am and if you are more than 15 mins late, and they do check, then you pay a late check penalty. N/S is agreed upon at check in and you sign a damage waiver of $500. Strickly enforced. Occupancy levels are also strickly enforced.

All the rules and polices are given at check in and the guest signs an agreement to adhere to them or suffer the consequences which can be eviction or fines.

 

[Mickmse2002]

Have to agree with Dean, all the timeshares we have experienced have much stricter policies that DVC. Check in is after 4pm and showing up before then, simply gets you a reminder that check is after 4pm. Check out is 10am and if you are more than 15 mins late, and they do check, then you pay a late check penalty. N/S is agreed upon at check in and you sign a damage waiver of $500. Strickly enforced. Occupancy levels are also strickly enforced.

All the rules and polices are given at check in and the guest signs an agreement to adhere to them or suffer the consequences which can be eviction or fines.

I have no problem with this and I do understand. However, I would point out that many of the "issues" and "complaints" that get discussed here relative to the "rules" leave a lot of room for selective enforcement, discretion, etc. There would be a huge portion of the DVC population that will not tolerate a no-tolerance position on the enforcement of all rules/policies.

That's what I was referring to in my earlier post.

 

[Dean]

I have no problem with this and I do understand. However, I would point out that many of the "issues" and "complaints" that get discussed here relative to the "rules" leave a lot of room for selective enforcement, discretion, etc. There would be a huge portion of the DVC population that will not tolerate a no-tolerance position on the enforcement of all rules/policies.

That's what I was referring to in my earlier post.

What would be any specific examples. The only ones I can think of would be things like family emergencies and weather directly related to the parks and resort operations. Unfortunately most are things like occupancy, point morphing, point reallocation, DDP changes at check in, variable attention to requests (not really a rule I know) and the like. The issue is that those that know the system well can take advantage of the variable enforcement so the variability benefits the few at the expense of the average member.

 

[MojitoMiss]

How do you manage the bus stops??

Those should be nonsmoking, too.

MM

 

[UConnJack]

If someone is paying OKW dues, but can use those points to take my beach cottage at 11 months, that is MY problem.

But I do want to retain the ability to trade/rent points through transfer into my account from an owner of another resort in order to get the 11-month booking window for that resort. I don't see anything "wrong" with doing this, you are still using points from that resort under an agreed upon arrangement with an owner.

 

[diznyfanatic]

But I do want to retain the ability to trade/rent points through transfer into my account from an owner of another resort in order to get the 11-month booking window for that resort. I don't see anything "wrong" with doing this, you are still using points from that resort under an agreed upon arrangement with an owner.

 

[Maistre Gracey]

But I do want to retain the ability to trade/rent points through transfer into my account from an owner of another resort in order to get the 11-month booking window for that resort. I don't see anything "wrong" with doing this, you are still using points from that resort under an agreed upon arrangement with an owner.

I totally agree. That is what SHOULD happen. The transfered points are suppose to retain their original home resort and use year.
The problem is they "morph" into home resort and use year of the account they are received into.

If someone transfers VB points into your OKW account, don't expect those points to have the 11 month window at VB. Instead, you will have the 11 month window at OKW using the VB points.

MG

 

[ParrotBill]

When you check in, initial each item. Why not? What else?


I understand the occupancy limit of the vacation home and have listed all occupants at check-in ____

I understand that no smoking is permitted in the room or on the balcony of non-smoking vacation homes ____

I understand that I am provided only a certain number of towels, sheets, pillows and bath and kitchen supplies, and must purchase additional amounts _____

I understand my schedule for trash & towel service and full housekeeping ___

I understand I am responsible to take trash to the trash room on days other than scheduled services (do not leave in hall) ____

I understand that violations of occupancy or smoking will result in a a fee of $100 per day applied to the room charge folio ______

 

[Mickmse2002]

What would be any specific examples. The only ones I can think of would be things like family emergencies and weather directly related to the parks and resort operations. Unfortunately most are things like occupancy, point morphing, point reallocation, DDP changes at check in, variable attention to requests (not really a rule I know) and the like. The issue is that those that know the system well can take advantage of the variable enforcement so the variability benefits the few at the expense of the average member.

Specific examples:

Pool hours
Unattended young kids in the hot tubs
Occupancy
Using valet parking to go to parks
Raising holy hell at check-in if "requests" are met

 

[jarestel]

Quite frankly, I think things are pretty good as they exist today. I'm sure there are isolated examples of some members' extreme mis-deeds, but for the most part I think we're a pretty solid and respectable bunch. I don't have a problem with expecting guests to comply with the stated policies/rules and as I said, I believe most already do.

In order to have better enforcement, there would need to be better detection (ie Disney CMs roving the grounds looking for miscreants to holler at or to sniff out rascals and rogues) and more importantly, some sort of penalty system. I just don't see Disney deciding this would be a good use of resources simply to nab a -statiscally- few rulebreakers.

So it's fun to have these string-em-up threads once in a while on the boards, but when all is said and done, I'm happy enough with the status quo. No changes needed.

Of course (and obviously in some cases) YMMV.

 

[UConnJack]

I totally agree. That is what SHOULD happen. The transfered points are suppose to retain their original home resort and use year.
The problem is they "morph" into home resort and use year of the account they are received into.

If someone transfers VB points into your OKW account, don't expect those points to have the 11 month window at VB. Instead, you will have the 11 month window at OKW using the VB points.

MG

That's what I thought, but then why are you concerned that point morphing puts undue pressure on the beach cottages at VB (to use your example) if acquiring VB points through transfer doesn't get you the 11-month booking window? Is it in the other direction that you are concerned, i.e., VB owners morphing non-VB points into VB points creating more points than availabiliy?

 

[NeverLandAgain]

I vote for total written rule enforcement no exceptions.

1st time offenders, a polite request to comply.

2nd time offenders, removal from Disney property and forfeiture of the current vacation and points.

3rd time offenders, life in Its a Small World After All, no possibility of parole.

I agree with Caskbill, policy can be changed, that's what managers or CMs are for.

 

[Dean]

Specific examples:

Pool hours
Unattended young kids in the hot tubs
Occupancy
Using valet parking to go to parks
Raising holy hell at check-in if "requests" are met

Personally I think those that are rules you post (the last is not) should be enforced 100% of the time. The pool should be closed and any violators warned, then acted against if necessary. Young kids in the hot tub is a health hazard. Occupancy should be enforced 100% of the time as written. Using Valet parking to go to the parks is wrong and should not be allowed. Personally I see nothing appropriate about being flexibile in any of those areas.