Bad encounter at IASW

[fbarker]

We just returned from Disney. We were in MK on Friday night and had a bad encounter with line cutters on It's A Small World. I was in line with my 2 kids behind a family of three. Before I knew it 3 more people came pushing by with out saying a word. I said, "You can say excuse me". Well, then one of the family members said, "we have more and more coming and there is nothing you can do about it." Well, after about 15 more family members came by I went and told a cast member. They did nothing. Then the family member continued to say not so nice things to me in front of my kids. I told the cast member again, who did nothing. By the time it was our turn to load the boat, my kids were in tears scared to get on the boat behind the family. I told them I was not going to load. The let two boats load and then loaded my family. I was told that they were going to call security. When it was time to unload, some of the family members were waiting for me to get off the boat. A 20 year old cast member said, " Do you want me to escort you out?" I told him no. If he feels it was bad enough to give me an escort, why did they not call security? This family was completely out of line and disrespectful to my family as well as to cast members. We ended up leaving MK after that because my kids were so upset. It makes me wonder, how well are disney cast members trained on this matter?

ok ....i don't mean to come across as insensitive but I am sorry I can't believe such a thing happened. I have been to WDW over 25 times and have never experienced or seen such a thing. In my opinion the OP is trying to get a rise out of us all

Again sorry but.....

 

[mom2rtk]

ok ....i don't mean to come across as insensitive but I am sorry I can't believe such a thing happened. I have been to WDW over 25 times and have never experienced or seen such a thing. In my opinion the OP is trying to get a rise out of us all

Again sorry but.....

So if it hasn't happened to you, it's not possible? Really?

 

[kandb]

It's a shame they told you they were going to call security and then never did. I would of told them that when you got off the boat you "want security there". I also would of stopped at guest relations and told them what happened, so they could of spoken to the CM's involved who did nothing about the situation. Your poor kids, disney is suppose to be fun and happy, not abusive (by those thugs).

 

[ppony]

So if it hasn't happened to you, it's not possible? Really?

I know. That rationale always astounds me.

 

[Don Disney]

Even at 350 lbs you are not wide enough to block the IASW cue. There really is nothing that you can do about these types of people. It's best to just let it go so the kids can enjoy their day.

I hear you.Because some people allow,or don't voice dissatisfaction with this type of behavior,those ill mannered people take it as weakness,which emboldens them to continue with that type of "bullying" behavior.Not saying anyone should "give em a slap",but giving a little resistance verbally,or physically(standing your ground),will make them think twice about it-especially if it's a group saying"WAIT YOUR TURN"!By the way,My wingspan is about 6.5 feet,and with my DW next to me(she is'nt about to go for that crap either)we can definately take up the necessary space to at least make them think twice about pushing past us. As for the children,we use situations like that to teach them how NOT to act or be.I won't physically confront anyone,or curse and carry on,but definately aint going to be quiet,and lay down for that fragernackle bull either.Bullies are successful in bullying because their targets don't stand up to them.Sure,you can let it go,and let them have their way;no harm to you,or anyone else who won't speak up;Just let these clowns go on their merry way, acting like idiots wherever they go,continuing with their absurd behavior without as much as a peep from the peanut gallery.

 

[Kristine316]

I am often aghast at how little parents, people in general, seem to care about outrageous behavior. This situation was actually pretty scary if you think about it. This woman was in Magic Kingdom for It's a Small World...the quintessential children's ride and she was accosted and menaced by a large group of people and they were the ones who cut the line and behaved rudely...and it appears that Disney did NOTHING about it aside from offering her an escort off the ride?! That blows my mind. If it was so bad that the CM recognized that this woman and her young kids might perhaps need an escort off the ride, security should have been called IMMEDIATELY.

The point being, this country is getting entirely too apathetic about bad behavior. No one wants to say anything about anything EVER. No one wants to acknowledge bad behavior from their child or adult family members in this case. Heaven forbid someone else say something about your child/adult family and their behavior. The people who have no problem being aggressive and inappropriate are masters at taking advantage of the mentality that nobody cares...because, well, NOBODY CARES.

It's a terrifying turn in the morals and values in this country.

Making too big of a deal about it? I don't think so. I think this situation says a lot. I do know that if my husband had witnessed this kind of behavior toward a woman and her young kids, he'd have said something...LOUDLY.

I just love this response. The problem isn't just with Disney, its everywhere in our society. Bullies come in all ages and sizes and you are right, they get away with it because so many are unwilling to stand up to it.. either they don't want to be bothered or they are intimidated. I am not judging I have had a situation myself where I was literally too scared to stand up to someone who was behaving badly. I will tell you though.. it bothered me for days after ward.. I was pretty angry with myself for not sticking up for the person being bullied.

I am sorry OP had to deal with this. It frankly, really ticks me off and I can't believe Disney didn't do anything about it. I thought line jumpers were thrown out of the park... I guess not, I guess they are rewarded with bullying others by getting to go on their merry way to terrorize another family.

 

[Sunnywho]

They were entirely in the wrong. When the situation became hostile, it would have been ok to protect yourself and the kids by exiting the line. That might seem like they "won" but they also "won" when they got to continue harassing your family throughout the line and even after the ride. It really seemed like this escalated. Very disappointed with Disney's response.

 

[tony609]

ok ....i don't mean to come across as insensitive but I am sorry I can't believe such a thing happened. I have been to WDW over 25 times and have never experienced or seen such a thing. In my opinion the OP is trying to get a rise out of us all

Again sorry but.....

Wow!!!

I have had 2 incidents at Wdw. 1 a small group cut in front of us to be with their family at AK at the Donald duck meet and greet.

The other CoP.. A lady in the back row kept talking to her young son loudly. After about 5 minutes my friend told her to quiet down.. A few words exchanged. Once we exited the attraction the lady yelled at us and we had a few loud words back to her but we kept walking. She said basically she could do and talk wherever and however loud she wanted to. It was ugly but we kept walking with her telling at us.

 

[Phatoomch]

ok ....i don't mean to come across as insensitive but I am sorry I can't believe such a thing happened. I have been to WDW over 25 times and have never experienced or seen such a thing. In my opinion the OP is trying to get a rise out of us all

Again sorry but.....

Maybe. We'll never know.

But if true, it shows that it can happen, its just very rare and the OP happened to be the unlucky one.

 

[mefordis]

I hear you.Because some people allow,or don't voice dissatisfaction with this type of behavior,those ill mannered people take it as weakness,which emboldens them to continue with that type of "bullying" behavior.Not saying anyone should "give em a slap",but giving a little resistance verbally,or physically(standing your ground),will make them think twice about it-especially if it's a group saying"WAIT YOUR TURN"!By the way,My wingspan is about 6.5 feet,and with my DW next to me(she is'nt about to go for that crap either)we can definately take up the necessary space to at least make them think twice about pushing past us. As for the children,we use situations like that to teach them how NOT to act or be.I won't physically confront anyone,or curse and carry on,but definately aint going to be quiet,and lay down for that fragernackle bull either.Bullies are successful in bullying because their targets don't stand up to them.Sure,you can let it go,and let them have their way;no harm to you,or anyone else who won't speak up;Just let these clowns go on their merry way, acting like idiots wherever they go,continuing with their absurd behavior without as much as a peep from the peanut gallery.

I teach them how to act by not cutting in line myself. I also teach them not to sweat the small stuff. I mean, they are cutting in line at a theme park. Big deal. The CMs don't even really care. You cannot be the enforcer. It's up to WDW to do that. They take a relaxed approach so the guests should as well.

I just don't care about this cause. Sorry. Someone delaying my turn on the ride for 30 seconds just isn't that big of a deal.

Now, if you are going to engage the group who is cutting, don't be surprised if they give you a little attitude back. I am very surprised that the OP thought a group of cutters were just going to allow her to take them to task without exchanging words. Let's face it. Nothing was accomplished except for her family ruining their day. If no words were exchanged and if she had shrugged it off, she would have gotten over it by the end of the ride, I'm sure.

 

[DeluxePrincess]

This goes to show that you can try to stop line cutters but beware, it may ruin your day more than it does theirs. And your kid's day. It's not fair but sometimes it's easier just to let things go. You are unlikely to teach a family of adults any lessons at WDW.

I have to agree. I support the decision for anyone who wants to speak up, but I will not subject my kids to a shouting match at WDW . It really can turn out to be more grief than it's worth, especially if CMs are powerless.

 

[tinkerpea]

Im so sorrythis happened to you and your children.

If you are still at Disney then please please please do go to Guest relations and tell them what happened!I fully understand that you will proberly want to forget about it and get on with your trip BUT the fact you have come on here makes me think your still not quite over it"and i dont blame you" so I really think you need to let Guest relations know that this situation has really upset you and more importantly your children!

The fact the CM did NOTHING when they could clearly see that your children was in distress and crying means that something big just happened,and that it needed to be dealt with right there and then.
Give them all the details you can remember importantly the time you was in the que and the time you exited so they can find out what CM was on the ride and DID NOT DO THEIR JOB. If your not still at the parks then call them up and explain all of the above, If nobody makes a fuss about this they wont make sure that CMs are trained to deal with this, and they really should be!

I have worked in theme parks in the UK and let me tell you if we seen or even heard what just happened to you they would have been kicked out of the park.They would not have been allowed to que jump as i have many times seen a que jumper and they have been told to get to the back of the que and that if they was seen againby myself they would be out.

This family at least needed a warning from the CM or more importantly security so they knew that it was not tolarated,I can not imagine seeing a parent with children that was crying and not asking them what was wrong let alone at DISNEY where children come 1st!!! If then i was told by the mother that my children was too scared to ride the next boat in line to other guests i would think there obviously was something very wrong here going on and would make sure i knew EVERYTHING and that i sorted it so that the children was not upset anymore.

Im totally disgusted to think of this situation and the fact that not a single thing was done! I cant believe that in 2 months i will be in a place where something like this happened and yet they turned the other way after being told that YES they wanted security called.


To the other poster who said that they dont believe this happened because they have been that many times......let me tell you i have been to Disney at least 25 times, each time being at least 2/3 wks long not mentioning the times that i was over there a few months at a time as my dad is American and i HAVE SEEN THIS MANY TIMES maybe not on this scale but the que jumping and abusive language when you say they are notgoing to jump OR that you say excuse me the que is the other end, or even a simple excuse me would be nice.Its happened to me and my Dh when people have passed us and tried to get through us standing with our 3 boys when there wasnt room they just shoved through anyway

Its also happened when a man pushed my 8yr old out the way as he wanted to get through a huge block of people that was trying to get out after a parade and he wanted to get in,Yes a man physically shoved my son out the way which made him land on the floor and get stepped on.I wont go into too much detail about what happened after but let me tell you im not sure he will want to do it again in a hurry!
So it does happen just because its Disney doesnt mean everybody behaves in a DISNEY WAY!

 

[tinkerpea]

I teach them how to act by not cutting in line myself. I also teach them not to sweat the small stuff. I mean, they are cutting in line at a theme park. Big deal. The CMs don't even really care. You cannot be the enforcer. It's up to WDW to do that. They take a relaxed approach so the guests should as well.

I just don't care about this cause. Sorry. Someone delaying my turn on the ride for 30 seconds just isn't that big of a deal.

Now, if you are going to engage the group who is cutting, don't be surprised if they give you a little attitude back. I am very surprised that the OP thought a group of cutters were just going to allow her to take them to task without exchanging words. Let's face it. Nothing was accomplished except for her family ruining their day. If no words were exchanged and if she had shrugged it off, she would have gotten over it by the end of the ride, I'm sure.

It doesnt end up being 30 seconds if 20 people cut in front of you!!!!
I for one wont stand by and let a whole group of people push infront of me and my children who have waited in the que like we are ment to!

If my young children can wait in a que then so can everybody else,Im all for letting a parent and child who needed the bathroom cut back in line etc but what happened to the OP with one group and then another 15 or so people NOT A CHANCE!.
Im glad you can shrug off people that behave like that,BUT im sorry I cant

 

[krismanda]

It seems like there are a lot of stories on the boards about CMs not doing anything about bad behavior.

We have an amusement park in our city and this kind of stuff is not tolerated. They have signs posted saying you will be escorted out and not receive a refund, and I have seen them follow through with the policy. The reality is, if this stuff was not tolerated by the park, people would stop. Most people are wise enough not to want to get kicked out of a park that they paid dearly to enjoy for the day.

 

[JoeATC]

A question for those CM's posting here (past and present). How does an escalating situation play out from a security/repercussion perspective? Level 1 - words are exchanged; Level 2 - guests getting in each others faces; Level 3 -shoving match begins; Level 4 - fisticuffs/assault; For our benefit, at what point do guests get escorted out or banned or assault charges filed? I ask this so people know how far they can take "standing their ground at Disney" and not receive an unexpected additional 60-90 day vacation.

Thanks

 

[labattblue]

Ugh. I hate it when anyone taps me, especially a stranger. Don't do it. Not cool. Say "Excuse me." Keep repeating until they hear it.

Don't do it? Not cool? Considering the scenario, I don't think my actions were over the top.

 

[chloe4ever]

Don't do it? Not cool? Considering the scenario, I don't think my actions were over the top.

Your actions were not over the top. Nothing wrong with a small friendly tap when someone is not moving. On the other hand, a person who reacts like the father did and accuses you of "shoving his son" is an idiot--plain and simple. A tap is not a shove. He has serious issues and just wanted to fight.

 

[mefordis]

Your actions were not over the top. Nothing wrong with a small friendly tap when someone is not moving. On the other hand, a person who reacts like the father did and accuses you of "shoving his son" is an idiot--plain and simple. A tap is not a shove. He has serious issues and just wanted to fight.

Many people don't like being touched by strangers, or having their kids touched by strangers. It's extremely poor etiquette. That is why the man reacted as he did.

 

[mjr0483]

Unfortunately I think this is just like anything else. Sometimes you get good people and some times you get knuckleheads.

A couple years back my 6 year old son slipped and fell on the way out of Animal Kingdom and hit his head and started bleeding pretty bad from his head.

I scooped him up and started with him down the hill to the first building on the left side as you go out. I walked in the door and the room was full of cast members and I said can someone help me my son fell and is hurt. They proceeded to stare at my like I was speaking alien. I then began to yell "Can someone call an ambulance". The screaming finally received a response and a EMT was there within a few minutes.

Just an FYI, he was ok. That little cut on his head did bleed a bunch though. Pretty scary.

 

[chloe4ever]

Your actions were not over the top. Nothing wrong with a small friendly tap when someone is not moving. On the other hand, a person who reacts like the father did and accuses you of "shoving his son" is an idiot--plain and simple. A tap is not a shove. He has serious issues and just wanted to fight.

Many people don't like being touched by strangers, or having their kids touched by strangers. It's extremely poor etiquette. That is why the man reacted as he did.

It is THEIR problem. It is not "extremely poor etiquette" to tap someone after you say "excuse me" and they do not move. You are trying to get their attention. "Oh, god, not a stranger tapping me on my shoulder! Gasp!".

It is though "bad etiquette" to completely over-react and lie about what happened to your son and pretend that a stranger shoved them. It is severely over-reacting and wanting to fight with others over NOTHING. Great lesson to teach your children.