Bad encounter at IASW

[CampbellScot]

First, I am so incredibly sorry that happened to you. Had my husband and I been there, we'd have SO backed you up!!! I deal and put a stop to bullying behavior from kids every day. There is NO WAY I'd have accepted it from adults. I may be scrawny but watch out...I'm wicked strong!!!

absolutely call Guest Services immediately and tell them every detail of what you went through. We all have to deal with little annoyances at while at Disney, but what you described is absolutely UNACCEPTABLE!!! That kind of bush league, aggressive, bullying garbage should NOT be happening at Disney World...let alone Magic Kingdom!!!

Disney prides itself on the safety and well being of their guests. It is this exact kind of thing that Walt Disney himself wanted to avoid when he was taking his little daughters to the carousel on weekends.

Seriously not okay. Please call and speak with someone. It's important. It really is.

 

[osugal]

I can't believe how awful that must have been. I hope you're able to shake it off so they don't take away any more joy than necessary from your trip.

 

[donaldlovesdaisy]

You know Disney is really going to have to step up and do something about this. People behave this way when they know they can get away with it and not have to deal with consequences. It is common knowledge to people (even those who don't frequent the boards) that Disney lacks a set when it comes to dealing with this type of behavior. It is pretty obvious as long as things don't turn physical you can pretty much get away with cutting in line and being a jerk to other guest.

 

[bumbershoot]

When it was time to unload, some of the family members were waiting for me to get off the boat. A 20 year old cast member said, " Do you want me to escort you out?" I told him no. If he feels it was bad enough to give me an escort, why did they not call security?

Because it was a different CM? Because MORE had happened since you were asking for help, and now they felt that you needed to be helped?

If you wanted help before, and more had happened (the family member waiting for you), why did you refuse help once it was finally offered?

It's not your fault that the family was behaving that way, but to refuse help just seems odd. Also makes CMs less likely to offer help to someone in the future, since it was apparently (to them) not important enough for you to accept their assistance.

 

[tsme]

Just wondering...were the line cutters part of the family in front of you and if not did they step up & say something too?
Sorry they messed up your Disney magic. I do wish Disney would take a stronger stance against ill-behaving guest.

 

[mom2rtk]

Because it was a different CM? Because MORE had happened since you were asking for help, and now they felt that you needed to be helped?

If you wanted help before, and more had happened (the family member waiting for you), why did you refuse help once it was finally offered?

It's not your fault that the family was behaving that way, but to refuse help just seems odd. Also makes CMs less likely to offer help to someone in the future, since it was apparently (to them) not important enough for you to accept their assistance.

I can understand how they felt. They didn't ask the CM for a human shield, they asked the CM to do something about the problem.

I think I would have planted myself right there until a manager or security came out to deal with the problem.

 

[Stupid_Judy]

What LOSERS. May all of their future DW trips be filled with rain..

...and Montezuma's Revenge.....

I hate idiots!

 

[Don Disney]

Sorry that happened to you guys.They were real jerks.If I were there,I would have"inserted"my 6'4" 350 lb frame directly behind you and waited patiently for our turn to ride-with them BEHIND us! What's funny though,is a couple of years ago,we were first in line for Alladin and Jasmine,and this lady and her 2 children got under the rope,into the meet and greet area in front of us,and would not move even though we were in line first-We could'nt believe it!! I kept telling her to get in line.and she kept acting as though she was ENTITLED to be where she was.Unfortunately,NOBODY other than my DW and I said a word! I was really angry and amazed at her arrogance,and disappointed that the rest on the people in line said nothing....that is until she left:what a bunch that was! Again,sorry those IDIOTS ruined your day.

 

[mefordis]

All of that harassment just because you told them to say "Excuse me" while they are going by you? Or did you tell them to stop cutting?

This goes to show that you can try to stop line cutters but beware, it may ruin your day more than it does theirs. And your kid's day. It's not fair but sometimes it's easier just to let things go. You are unlikely to teach a family of adults any lessons at WDW.

Thanks for sharing your story, op.

 

[mefordis]

Sorry that happened to you guys.They were real jerks.If I were there,I would have"inserted"my 6'4" 350 lb frame directly behind you and waited patiently for our turn to ride-with them BEHIND us! What's funny though,is a couple of years ago,we were first in line for Alladin and Jasmine,and this lady and her 2 children got under the rope,into the meet and greet area in front of us,and would not move even though we were in line first-We could'nt believe it!! I kept telling her to get in line.and she kept acting as though she was ENTITLED to be where she was.Unfortunately,NOBODY other than my DW and I said a word! I was really angry and amazed at her arrogance,and disappointed that the rest on the people in line said nothing....that is until she left:what a bunch that was! Again,sorry those IDIOTS ruined your day.

Even at 350 lbs you are not wide enough to block the IASW cue. There really is nothing that you can do about these types of people. It's best to just let it go so the kids can enjoy their day.

 

[OhioDisneyDad]

Sorry that happened to you guys.They were real jerks.If I were there,I would have"inserted"my 6'4" 350 lb frame directly behind you and waited patiently for our turn to ride-with them BEHIND us! What's funny though,is a couple of years ago,we were first in line for Alladin and Jasmine,and this lady and her 2 children got under the rope,into the meet and greet area in front of us,and would not move even though we were in line first-We could'nt believe it!! I kept telling her to get in line.and she kept acting as though she was ENTITLED to be where she was.Unfortunately,NOBODY other than my DW and I said a word! I was really angry and amazed at her arrogance,and disappointed that the rest on the people in line said nothing....that is until she left:what a bunch that was! Again,sorry those IDIOTS ruined your day.

Amen! Sometimes people just need to be put back in there place - by whatever means necessary.

 

[mom2rtk]

All of that harassment just because you told them to say "Excuse me" while they are going by you? Or did you tell them to stop cutting?

This goes to show that you can try to stop line cutters but beware, it may ruin your day more than it does theirs. And your kid's day. It's not fair but sometimes it's easier just to let things go. You are unlikely to teach a family of adults any lessons at WDW.

Thanks for sharing your story, op.

Sorry, but it would have ruined my day more to just let it go. It is precisely because people "let it go" that it continues to happen.

 

[Cyrano]

Shame that you had to deal with this but be proud of the fact that you took the higher ground in front of your children.
I would have visited City Hall and told them why you were leaving the park

 

[DisneyFanJon]

Seen it a few times both at WDW and elsewhere (in England) - whilst it annoys me I really cannot be bothered to argue on holiday and I'd rather let it go and wait a few more minutes than disrupt an expensive holiday. It happens, it's a pain, but it's not new or unique to WDW.

In terms of CM response, I imagine that, sadly, for the sake of not causing a major ruckuss, they are pretty much trained to only stop obvious line jumping or step in if it looks like turning violent, especially if they have not personally witnessed it themself. A lot of the ride queue designs don't make it all that easy anyway so it's not a big issue IMO.

Not meaning to have a go at anyone, I just share the view of others that someone line jumping is unlikely to be dissuaded by being talked to and to be a worse idiot for it. Karma works

 

[lake queen]

We were at DL last Thurs.- Sat. There were tons of people who had one person stand in line, then further on in the line the rest of their party would push through the line to meet them. This happened usually at every attraction.

After 5 trips to WDW, I rarely remember this happening, but seems to be a regular practice at DL.

Can't say I was too fond of it!

 

[Phatoomch]

We just returned from Disney. We were in MK on Friday night and had a bad encounter with line cutters on It's A Small World. I was in line with my 2 kids behind a family of three. Before I knew it 3 more people came pushing by with out saying a word. I said, "You can say excuse me". Well, then one of the family members said, "we have more and more coming and there is nothing you can do about it." Well, after about 15 more family members came by I went and told a cast member. They did nothing. Then the family member continued to say not so nice things to me in front of my kids. I told the cast member again, who did nothing. By the time it was our turn to load the boat, my kids were in tears scared to get on the boat behind the family. I told them I was not going to load. The let two boats load and then loaded my family. I was told that they were going to call security. When it was time to unload, some of the family members were waiting for me to get off the boat. A 20 year old cast member said, " Do you want me to escort you out?" I told him no. If he feels it was bad enough to give me an escort, why did they not call security? This family was completely out of line and disrespectful to my family as well as to cast members. We ended up leaving MK after that because my kids were so upset. It makes me wonder, how well are disney cast members trained on this matter?

I am so sorry, that was a horrible experience.

Have you contacted Disney? You need to. They will ask date/rough time/ attraction so that they can pinpoint the CMs on duty at that location. I had a very very minor issue (comparatively to yours) and they bent over backwards to try and resolve the issue which I totally did not expect, I was merely alerting them of an issue and not expecting anything back.

Sadly, one thing the fingerprint scanner does not do is set off a very loud alarm when a total knob enters the park

 

[Magical Kingdoms]

Wow. Some people are so rude!

I can't believe they'd actually wait for you to come off of the ride like that! And that they'd be so rude to you in front of your kids.

I just can't understand why some people feel the need to be total jerks. But there are jerks everywhere.

I still don't get why they were waiting for you...... I guess it was to just be intimidating.

Still, acting that way towards someone who has children with them who are at Disney to enjoy the Magic..... Did they have kids with them? That's setting an awful example.

I agree that CMs should be trained on how to handle people like that. What those people were doing (Especially that last bit) were just WRONG and shouldn't have happened.

So sorry that they ruined your day. But they'll get their just desserts.

 

[CampbellScot]

I am often aghast at how little parents, people in general, seem to care about outrageous behavior. This situation was actually pretty scary if you think about it. This woman was in Magic Kingdom for It's a Small World...the quintessential children's ride and she was accosted and menaced by a large group of people and they were the ones who cut the line and behaved rudely...and it appears that Disney did NOTHING about it aside from offering her an escort off the ride?! That blows my mind. If it was so bad that the CM recognized that this woman and her young kids might perhaps need an escort off the ride, security should have been called IMMEDIATELY.

The point being, this country is getting entirely too apathetic about bad behavior. No one wants to say anything about anything EVER. No one wants to acknowledge bad behavior from their child or adult family members in this case. Heaven forbid someone else say something about your child/adult family and their behavior. The people who have no problem being aggressive and inappropriate are masters at taking advantage of the mentality that nobody cares...because, well, NOBODY CARES.

It's a terrifying turn in the morals and values in this country.

Making too big of a deal about it? I don't think so. I think this situation says a lot. I do know that if my husband had witnessed this kind of behavior toward a woman and her young kids, he'd have said something...LOUDLY.

 

[TLSnell1981]

Once again, Disney chooses to enable bad behavior. Much more transpired, than "just someone cutting in line". They allowed guests to bully the OP and terrify her children. It's not okay..totally unacceptable. IMO

 

[umichigan10]

People who pull this crap need to be not thrown out but banned from Disney property. They crossed a line with their conduct and it should be addressed by not allowing them to attempt it again. Case closed.