Bad encounter at IASW

[Mkrop]

Because it was a different CM? Because MORE had happened since you were asking for help, and now they felt that you needed to be helped?

If you wanted help before, and more had happened (the family member waiting for you), why did you refuse help once it was finally offered?

It's not your fault that the family was behaving that way, but to refuse help just seems odd. Also makes CMs less likely to offer help to someone in the future, since it was apparently (to them) not important enough for you to accept their assistance.

And where is this escort going to take them, the escort to be seems useless unless they are going to escort me around the park. If this group wanted to continue to harass the OP they could once the escort was gone

I am often aghast at how little parents, people in general, seem to care about outrageous behavior. This situation was actually pretty scary if you think about it. This woman was in Magic Kingdom for It's a Small World...the quintessential children's ride and she was accosted and menaced by a large group of people and they were the ones who cut the line and behaved rudely...and it appears that Disney did NOTHING about it aside from offering her an escort off the ride?! That blows my mind. If it was so bad that the CM recognized that this woman and her young kids might perhaps need an escort off the ride, security should have been called IMMEDIATELY.

The point being, this country is getting entirely too apathetic about bad behavior. No one wants to say anything about anything EVER. No one wants to acknowledge bad behavior from their child or adult family members in this case. Heaven forbid someone else say something about your child/adult family and their behavior. The people who have no problem being aggressive and inappropriate are masters at taking advantage of the mentality that nobody cares...because, well, NOBODY CARES.

It's a terrifying turn in the morals and values in this country.

Making too big of a deal about it? I don't think so. I think this situation says a lot. I do know that if my husband had witnessed this kind of behavior toward a woman and her young kids, he'd have said something...LOUDLY.

Things like this is why we have bullying, nobody stands up to the bully.

ok ....i don't mean to come across as insensitive but I am sorry I can't believe such a thing happened. I have been to WDW over 25 times and have never experienced or seen such a thing. In my opinion the OP is trying to get a rise out of us all

Again sorry but.....

We have been to WDW many times as well, we have had it happen twice, once on POTC, and another trip on TSM.

I am surprised no one supported the OP, when I spoke up on POTC, I had about had it, so I said why cant there party go back to them instead of them getting to cut to the front, I had many people agreeing with me. Even when someone else said WDW allows it, many other people spoke up.


Hershey Park does not allow this, they have escorted people out of the lines, and one time DH and DS14 saw a group of teens cut the line, well they tried to cut the wrong person, and a huge fight broke out in the que. Everyone was escorted from a very hot line, where they had all been waiting a long time.

 

[Nayan]

See, I don't put up with this nonsense. Say what you will but you are not getting in front of me, or anyone else who is in front of me. I will, and have, blocked folks from doing this and if they want to throw a punch, fine because I can guarantee when I throw one you aren't getting up for awhile.

 

[TDC Nala]

CMs will not confront line cutters. And I doubt they will call security and eject guests from the park for much less than a physical altercation. I can't see them doing it for "taunting."

 

[goofy4tink]

What LOSERS. May all of their future DW trips be filled with rain..

Rain, and out of control tour groups, cutting in lines, and maybe some teens running through the lines, trying to get up front, and lets add in some lightening!!!!

I'm so sorry anyone had to endure this kind of behaviour. It's a sad comment on society, that's for sure. While I hate it, it's sometimes better to just take the high road and ignore this kind of person. If it had been me, I would have had my cell phone out, video running..not in their face, but just holding it. Then, I would have done the same thing when I got off the boat and saw them standing outside the attraction. If they had bothered me at all, the phone would have come out and photos would have been taken and the video would have gone on again. Keep bothering me??? Heading to security...video in hand. No arguments, not nasty comments. Just quietly going about my business.
I guess that's all well and good to say in hindsight...it's hard to react calmly when this is happening to you. I know that I upset someone badly at Mickey's Philharmagic. I somehow got into the FP return line, with my group. When I realized it, I turned quickly to get out of the line and tromped on someone's foot. Man, that lady was upset. She just screamed at me!!! Now, understand, I had on Crocs..so it wasn't as if I had on work boots. Yeah, I was wrong to tromp on her foot but it was an accident. I apologized as I kept rushing out of the line. But, she was still muttering. My poor dh was mortified. Said that lady was going to come looking for me. I really wish I had handled it better but I was embarrassed by leading my group into a line we didn't belong in...should have known better. So, yeah, I could have handled it better.
I guess stuff happens. But, that family had no business keeping up the abusive chatter once they all got into the line and it was obvious you weren't going to 'do' anything about it. One can only hope that karma comes back and does it's thing to this group. It may take time, but it usually happens.

 

[Phatoomch]

You know, I keep coming back to this. If I had been another guest in line and saw this incident, I probably wouldn't have wanted to get involved. And I don't like realizing that. I hope I'll have the guts to speak up if I do see something in the future.

we are all different. I am one of those who will speak out - not because I'm tough but because I have the strength to stand up for those who are intimidated and I find, in a large public situation, there are many who will follow and back me up or at the very least, I make the 'offender' look like a complete plonker that now wants to leave the situation as fast as possible (shouting & fluffing feathers on the way )

 

[Phatoomch]

See, I don't put up with this nonsense. Say what you will but you are not getting in front of me, or anyone else who is in front of me. I will, and have, blocked folks from doing this and if they want to throw a punch, fine because I can guarantee when I throw one you aren't getting up for awhile.

 

[crostorfer]

Sorry, but it would have ruined my day more to just let it go. It is precisely because people "let it go" that it continues to happen.

I could let a lot go. I wouldn't let this go. You would have seen me jumping like a spider with limbs extended around the queue blocking the line cutter's from passing. I would have caused such a visual scene someone would eventually have to do something, one way or the other.

 

[DizzDoll]

I could let a lot go. I wouldn't let this go. You would have seen me jumping like a spider with limbs extended around the queue blocking the line cutter's from passing. I would have caused such a visual scene someone would eventually have to do something, one way or the other.

You HAVE to be my twin separated at birth...I'm so with you on this.

 

[awilliams4]

We just returned from Disney. We were in MK on Friday night and had a bad encounter with line cutters on It's A Small World. I was in line with my 2 kids behind a family of three. Before I knew it 3 more people came pushing by with out saying a word. I said, "You can say excuse me". Well, then one of the family members said, "we have more and more coming and there is nothing you can do about it." Well, after about 15 more family members came by I went and told a cast member. They did nothing. Then the family member continued to say not so nice things to me in front of my kids. I told the cast member again, who did nothing. By the time it was our turn to load the boat, my kids were in tears scared to get on the boat behind the family. I told them I was not going to load. The let two boats load and then loaded my family. I was told that they were going to call security. When it was time to unload, some of the family members were waiting for me to get off the boat. A 20 year old cast member said, " Do you want me to escort you out?" I told him no. If he feels it was bad enough to give me an escort, why did they not call security? This family was completely out of line and disrespectful to my family as well as to cast members. We ended up leaving MK after that because my kids were so upset. It makes me wonder, how well are disney cast members trained on this matter?

While that family may be completely in the wrong, something tells me there is more to this story.

Was there some tone in someone's voice in your party that immediately increased the likelyhood of an altercation, wasn't there anything else that may have been said by members of your party.

While not unheard of, I would hope that there was a bit more to this story from both sides that got it to escalate to this point. I would have to expect some back talk on both sides for it to get to this point. Again, sounds like they were in the wrong but I wonder if maybe there was at least some talking down to by both sides that didn't help the situation and the description of the incident is possibly a bit one sided.

If all your party said was you can at least say excuse me, I find it hard to believe they would be waiting for you at the exit of the ride. I would hope there was a bit more than that.

 

[aznshents]

A question for those CM's posting here (past and present). How does an escalating situation play out from a security/repercussion perspective? Level 1 - words are exchanged; Level 2 - guests getting in each others faces; Level 3 -shoving match begins; Level 4 - fisticuffs/assault; For our benefit, at what point do guests get escorted out or banned or assault charges filed? I ask this so people know how far they can take "standing their ground at Disney" and not receive an unexpected additional 60-90 day vacation.

Thanks

Based on my experiences from Parade Control, I am allowed to call Security if there is a guest standing in a traffic area he should not be and cannot be moved by myself, fellow cast members, and/or managers. If they deny moving to Security action will probably be taken to remove them from the park, as it has escalated to a point where they are refusing to listen to any Cast Member, Security included.

However, I'm 6'4", male, with a deep voice, and I know the Spanish equivalents to directions asking people to move to parade viewing areas. I haven't even as much had to threaten to call Security ever- people listened.

 

[Mkrop]

While that family may be completely in the wrong, something tells me there is more to this story.

Was there some tone in someone's voice in your party that immediately increased the likelyhood of an altercation, wasn't there anything else that may have been said by members of your party.

While not unheard of, I would hope that there was a bit more to this story from both sides that got it to escalate to this point. I would have to expect some back talk on both sides for it to get to this point. Again, sounds like they were in the wrong but I wonder if maybe there was at least some talking down to by both sides that didn't help the situation and the description of the incident is possibly a bit one sided.

If all your party said was you can at least say excuse me, I find it hard to believe they would be waiting for you at the exit of the ride. I would hope there was a bit more than that.

I dont care if the OP responded to the line cutters with complete sarcasm or screamed her response at the top of her lungs, the line cutters should not have gotten away with what they did plain and simple. If kids in K, can understand the concept of a line, so should grown adults or teens!

 

[labattblue]

See, I don't put up with this nonsense. Say what you will but you are not getting in front of me, or anyone else who is in front of me. I will, and have, blocked folks from doing this and if they want to throw a punch, fine because I can guarantee when I throw one you aren't getting up for awhile.

I'm not saying your wrong in your response(to each their own), just that this is the perfect reason why I mind my own business when an incident like this occurs. Too many people have short tempers, and I don't want to get caught in the crossfire. It's not worth getting fired up during vacation, and definitely not worth a potential physical altercation, which may result in someone in my party getting hurt and/or getting kicked out of the parks due to the incident.

 

[DisneySweetheart]

Wow.... I think I would have levitated! So sorry you had to experience that! I hope that your next Disney Vacation is EXTRA magical! That family should have been kicked out of the line and out of the park, IMO! You don't taunt people and act hateful at the happiest place on earth! Shame on them. The Karma train is gonna run them over!

If I was behind you in line and over-heard this, I woulda had your back, darlin'!

 

[aznshents]

levitated

...wingardium leviosa?

 

[awilliams4]

I dont care if the OP responded to the line cutters with complete sarcasm or screamed her response at the top of her lungs, the line cutters should not have gotten away with what they did plain and simple. If kids in K, can understand the concept of a line, so should grown adults or teens!

Not suggesting they weren't at fault. It just seems the story is incomplete. How would the CM unloading the ride know there was a problem in the 1st place without at least some ear shot verbiage going back and forth between the parties, envisioning how the IASW line moves, how would the same CM be told multiple times of the events. Unless this all happened at the front of the line or at the entrance of the line, you would have to speak somewhat loudly for any CM to hear you in there. What was said, did it have a sarcastic tone? Again, the other family was at fault but here is how I am seeing this when I read it.

I believe a boat at IASW loads about 20-25 people and it takes about a minute to load each. So it comes down to this, in exchange of trying to not lose that one minute in line, your day is completely ruined and your kids are crying to the point that they want to leave the MK.

All I am saying is it sounds like there had to be more back and forth for this to happen. I find it hard to believe that just saying you can say excuse me in a non-confrontational way would end up creating such an incident that results in the other family waiting at the exit with whips and chains.

The other family is at fault but the end result was in no way worth the altercation in the first place.

When a few people move in front of me and my daughter says in a sarcastic tone 'excuse me' (not saying that was done here, just giving an example of something I experience) I am mad at her because when I am on vacation, I am not interested in butting heads over something that causes me to wait in line a minute or two longer.

 

[Nayan]

I'm not saying your wrong in your response(to each their own), just that this is the perfect reason why I mind my own business when an incident like this occurs. Too many people have short tempers, and I don't want to get caught in the crossfire. It's not worth getting fired up during vacation, and definitely not worth a potential physical altercation, which may result in someone in my party getting hurt and/or getting kicked out of the parks due to the incident.

When I am on vacation, I like to enjoy myself and that might mean waiting in line. There's a big difference when a parent and child cut through because of a potty break and a group of imbeciles with the brains of a gnat trying to push their way through. The first I will gladly let go, the second, not a chance. They can wait in line like the rest of us.

 

[awilliams4]

See, I don't put up with this nonsense. Say what you will but you are not getting in front of me, or anyone else who is in front of me. I will, and have, blocked folks from doing this and if they want to throw a punch, fine because I can guarantee when I throw one you aren't getting up for awhile.

You are spending $600+ per day to enjoy your day with your family at WDW and because one person may or may not have a good reason to pass you are going to risk lawsuit, getting arrested, getting some jail time, possibly even a long prison sentence if the recipient hits their head hard when they fall down, getting kicked of WDW for good and ruining everyone's vacation?

I call bull!

 

[twojay]

Two or three people cutting - yeah, I could let that go. But a big group - no way. Even if the CM doesn't do anything about it on that particular occasion, IMO people have to let Disney know that these things are happening. They can't do anything about a problem they don't know how bad the problem is. If they're only getting a few complaints, they may not think it's worth it to address line-cutting. If they're getting dozens of complaints, maybe they'll finally do something.

As far as the "he said, she said" issue, aren't there security cameras pretty much all over the World? I would think that would make it pretty clear whether or not the accused were actually cutting.

 

[Nayan]

You are spending $600+ per day to enjoy your day with your family at WDW and because one person may or may not have a good reason to pass you are going to risk lawsuit, getting arrested, getting some jail time, possibly even a long prison sentence if the recipient hits their head hard when they fall down, getting kicked of WDW for good and ruining everyone's vacation?

I call bull!

I don't spend $600/day for vacation, first off. Secondly I have no problem smacking someone down who desperately deserves it, especially if they try to hit me first. I have let people go past to get with their party, that's not an issue. However if you try and push through just to get ahead of everyone else then you're gonna have a problem.

 

[aznshents]

Not suggesting they weren't at fault. It just seems the story is incomplete. How would the CM unloading the ride know there was a problem in the 1st place without at least some ear shot verbiage going back and forth between the parties, envisioning how the IASW line moves, how would the same CM be told multiple times of the events. Unless this all happened at the front of the line or at the entrance of the line, you would have to speak somewhat loudly for any CM to hear you in there. What was said, did it have a sarcastic tone? Again, the other family was at fault but here is how I am seeing this when I read it.

I believe a boat at IASW loads about 20-25 people and it takes about a minute to load each. So it comes down to this, in exchange of trying to not lose that one minute in line, your day is completely ruined and your kids are crying to the point that they want to leave the MK.

All I am saying is it sounds like there had to be more back and forth for this to happen. I find it hard to believe that just saying you can say excuse me in a non-confrontational way would end up creating such an incident that results in the other family waiting at the exit with whips and chains.

The other family is at fault but the end result was in no way worth the altercation in the first place.

When a few people move in front of me and my daughter says in a sarcastic tone 'excuse me' (not saying that was done here, just giving an example of something I experience) I am mad at her because when I am on vacation, I am not interested in butting heads over something that causes me to wait in line a minute or two longer.

I really think the issue isn't the time- I'm sure we all don't have our itineraries planned around boarding boats or rides exactly at a certain time. It's the principle of the whole thing- are you going to let someone cut you, and then let someone else cut you, and then let a whole other big group do the same thing? Are you going to wait, for instance, 30 minutes for something like Space Mountain only to have a large group cut in front of you at the last second because they didn't want to wait, and pushed through you, perhaps even forcefully, to get to the front of the line?